Goto Bus

Do not use their services. I was to be leaving from just outside Pittsburgh pa and going to new York. My bus was to pick me up at 12:40am may 27, I waited and waited from 12:00 am to 2:30 am. Being it was memorial day weekend I gave them the benefit of the doubt thinking traffic was really bad. I called the manger multiple times before he eventually answered at 2:30am and informed me that the driver was already two hours into the trip and the driver was never informed by dispatch to pick anyone up at my location, he then told me to call and complain in the morning offering no solution or refund and hung up on me. I was left stranded at the bus stop at 3am needing to be in New York by 7am. I ended up making it to new York very late and no help by the bus company. Over the next week I tried getting a refund for my tickets to no avail. I have now opened a dispute with my credit card company and will soon be writing to the better business bureau. Worst company ever, go gray hound and save yourself a ton of headaches.

Hi Go to Bus,
I am contacting you for for a refund, after the worst 16 hours of my life on a bus, after which I was left at a gas station in the middle of nowhere, 40 miles from my scheduled drop off. As the bus was advertised to have wifi and power, but did not, I had no technology to reach my pick up person. I was stranded, scared, and alone, begging strangers for help. Things I would prefer over riding a gotobus again: jail, sleeping on the streets, sleeping on floor of public restroom, public humiliation, torture chambers
The bus did not have AC. The bus did not have wifi. The bus did not have working power strips.
My terrible experience begun in Chinatown, when I arrived an hour before my bus and was told to get on the wrong bus. I asked three employees if I was in the right place and was told I was. A minute before the bus departed, I was told to get on another bus.
My reserved seat was taken, despite signs saying you must sit in your reserved seat (I had #30), so I was sent to the back in between two huge men. I had half a seat.
I was next to the bathroom, where the toilet had overflowed. My belongings were covered in raw sewage, and I smelt like urine.
My seat did not recline, but the seat in front of me did. This resulted in me not being able to move, in a cofin like state. My knees are very badly bruised from this situation, to the point that walking is painful for me.
I was on top of the engine, which had a constant «tick», which an hour in reminded me of torture chambers. The vibration had my tailbone and back numb 30 minutes in — I spent the next 15 hours half standing to avoid this awful seat. I piled my entire suitcase of clothes onto the seat in an attempt to make it bearable — it did not work.
The men on either side of me opted not to use their headphones, but instead the speakers on their phones. Although eating was not permitted o board, they both ate to their hearts content.
The 15 minute breaks consisted of constant cigarette smoking — I was exposed to probably a carton’s worth of second hand smoke and now have a smokers cough.
When we were about 40 miles from our drop off, in Savannah, Georgia, the bus pulled off the highway, exit 8 in South Carolina. It stopped at a gas station, and I was told to get off. The bus then pulled away without further instruction.
I was STRANDED in the middle of nowhere, without a working phone as the power on the bus wasn’t working. I smelled like urine and feces — had not slept for 16 hours due to my half standing position to avoid sitting and bruising my tailbone, so no one at the gas station would help me, as they probably thought I was a drug addict. I could barely walk as I had been confined to a coffin like seat. I could not speak as my throat was so horse from the second hand smoke.
I am TRAUMATIZED from this experience. I don’t know what is wrong with your company, but I do not accept this treatment. I am a human, not cattle. And i will do EVERYTHING in my power to ensure this company refunds my money, and goes out of business. No one deserves this treatment.

DI NOT USE THEIR SERVICE OR LACK THEREOF! BEWARE AND DO NOT BUY ANY TICKETS HERE. BIG Mistake The passengers are all ghetto and they don’t follow the sitting arrangement., they’re loud and disgusting type of people who uses this bus company.
And going back from NC to NY the bus came freaking 2 hours late!’ No apologies whatsofuckingever! NEVER AGAIN!

Worse Company Ever — I booked 2 round trip tickets from VA to NY. The bus was supposed to leave at 4:25am on Friday May 6^th. After waiting outside from 3:20am to 5:30AM in the rain with my 8 year old child I realized the bus was NEVER coming. I called GOTOBUS and talked to a few reps. I asked for a full refund and they agreed to provide one. 4 days later I received a partial refund I in turn called the company and have been getting the run around. The company now claims (after I have talked to them multiple times) that they cannot provide me with the remainder of my refund because their «partner bus company» is not answering the phone to confirm that I didn’t get on the bus that NEVER CAME.
I don’t understand how this company is still allowed to operate and while my refund may not be important to them it is very important to me. This company does not care about the consumer.

STAY AWAY! If this company gave me free shuttles trips forever, I would still pay my money to use a different company. Please USE this review and spend the extra money and pick a different company. They made an error on my reservation, I called to have it fixed and they tried to make it seem like it was my error. I called 3 times, the first I spoke to Jenna who claims to be the manager their, she refused to give me additional information and refused to help with what I needed, as I was requesting her managers information, she hung up on me. I called back a 2^nd time and spoke to Anna who refused to transfer back to a manger and also hung up on me. Then i called a third time and spoke to Veronica Campos who also claims to be the manager. She explained to me not to interrupt her when she is talking, stop complaining about my services when they fixed everything. She also refused to give me any additional information. I had to beg her for her name I literally had yo BEG her for her name.

DO NOT DO NOT DO NOT take the go to bus!!! Left stranded and swindled out of money!!! NEVER AGAIN! Worst service ever!

I am highly Upset with this company. i was left stranded on 03÷27÷16 at 1:55am in South Hill Virginia. The bus driver kept telling me «No seat no seat» when i was on time and bought a roundtrip ticket! there was also no more buses leaving south hill after 1:55am the driver told me. i then had to buy a ticket from Greyhound in Richmond VA, almost 2 hours away !!! and spend an extra $ 100 on a greyhound bus ticket back to New York City when i already paid Gotobus for a roundtrip ticket!!! I will NEVER again buy a ticket from this company, Nor any other Chinese Bus company or Recommend this company to any one. i was basically scammed out of a ticket. First & Last time ! The Cheap Price is NOT Worth it !!! They dont even have working Bathrooms on the bus to use ! I guess you get what you pay for paying $ 40 per ticket.

This piece of shit company was supposed to contact me to let me know my bus had been cancelled. I was stranded in tthe middle of nowhere waiting for a bus that never came. My elderly parents had driven me one hour plus to drop me off for the bus, and then they went home; they are 90 years old and not in good health, there was no way for me to call them until they got home, and there was no way I was going to call them to come back and get me and then go home again, and then do the same thing the next day. I had to drag my suitcase, (which was damaged in the process and a wheel broke off) a mile down the road in the sleet and rain and get a hotel for the night in order to catch the same bus the next day. When I went to the bus stop the next day, a woman who was waiting there told me she had received a phone call and a text letting her know the bus from the day before had been cancelled. I received NOTHING, and when I contacted Gotobus about being reimbursed for the hotel room, they basically told me «tough shit.» Nice. What a fucked up way to run a business.

Horrible experience will never use you EVER AGAIN. Booked a day trip on Dec 22^nd 2015 to go to NY from MD for Feb 14^th 2016. Scheduled leave time was 8:40 a.m., I get a call at 6:40 a.m. day of, saying they are leaving early at 7:30. Maybe it was Pandora the bus company, but i went through this site. Will not make this mistake again twice. Extremely disappointed and plan on trashing this reputation and Pandoras on every site I can. I got my refund, no apologies or anything. This was a valentines day surprise ruined. I just wish i could rate this even lower. Save your hard earned money and time. When i contacted the customer service, they immediately admitted to being wrong, but no apology. How are you still in business???

I’m on the bus right now. I might get stabbed, it almost smells like there are live chickens in the cargo bay and the employees are betting on cock fighting. I already booked another bus back from Philly even though I paid for this round trip. Live to die another day on Megabus or BoltBus.

It was to leave NYC at 6:30PM. We left at 7:45PM. But, it is cheap, and when the driver drives, he flies. Makes great time.

If I could give this place zero stars I would. DO NOT, I REPEAT, DO NOT SPEND YOUR MONEY TRAVELING WITH THIS COMPANY! HELL DO NOT TRAVEL WITH THEM FOR FREE! These people have no order and no concern for anyone’s time. The bus will break down on the way, you will have to wait, make sure you don’t have anything important to do, you will be delayed. Yea the price is cheep, but the term you get what you pay for is an understatement. I am not one of those angry Customer who had one bad experience but go online to vent. I have been disappointed by go to bus on more than one occasion, and every time i say I’m not traveling with them, I give them the benefit of the doubt and spend my money only to be disappointed yet again. Please learn from my mistakes, if you want to get where you’re going without frustration and aggravation don’t travel with GO TO BUS. If you don’t mind the frustration and aggravation, by all mean try them, you won’t be disappointed.
K.V

Just got off a trip from Nyc to Richmond. They were supposed to drop us in Richmond, instead they dropped us in a random gas station just off of I 95 and the bus driver did not know what was going on when asked about this and offered no explanations. We were told we can’t wait inside the gas station because they called the cops in the previous group of passengers that got off there. We told the driver this and he did not seem to care and just drove on off. If I can convince anyone not to give these ppl our hard earned money all this time spent typing this in on my phone in the middle of nowhere at 5 in the morning would have been worth it!

Living proof that you get what you pay for. So if you do use them to go to NYC, be prepared for an «adventure». The bus to NYC was on time but made random stops to pickup people. I was under the impression that it would only stop in Columbus but apparently not the case. Arrival was at least 2 hours behind scheduled time. No explanation or reason why. The ride home was a complete cluster$%& that left a large group of travelers scratching their heads as we were directed to a different bus company on Canal St. They had 2 buses that went to entirely different places in Cincinnati/​Sharonville. The drivers seemed clueless and completely inept. I used Google translate to speak to our driver and confirm the destination. Our driver spent a majority of his time yelling into his headset, presumably to his coworker or boss or maybe himself? I STRONGLY recommend quality earplugs. He also drove about 45mph. Where do they find these drivers?
Anyways, instead of driving us to downtown Cincinnati, the driver pulled into the Sharonville stop and got out for a smoke break and continued yelling into his headset. We could hear him from 40ft away with the bus door closed. Oh well. Thank God for Über, my wife and I carpooled with 2 other strangers and finally made it home about 4 hours later than scheduled.
In closing, if you decide to go this mega cheap route (it was $ 180 for the 2 of us), be very flexible with your arrival times, pack earplugs, I recommend a flask full of your favorite drink as well. Good luck.

PLEASE DO NOT USE THIS BUS COMPANY!!! I wish they can get no stars but that’s not possible!!! THIS BUS COMPANY is un reliable idc how cheap it is do not use them please stick to MEGABUS or any other company but go to bus ! I bought a ticket to leave at 6:10 pm I arrived earlier then expected the bus was filled with people and what time do we leave the lot ! Not 6:15 not 6:20 but 7:01 pm! The bus driver made no announcement to let the passengers know what was going on at all. NOT ONCE THROUGH OUT THE BUS RIDE WAS ANY KIND OF ANNOUNCEMENT MADE!!! The bus driver also stopped to fill up the tank which should of been done before and also made several stops through out the bus ride! Why was he making the stops? The world may never know cause he didn’t announce squat! Not only are the seats uncomfortable there is no bathroom on the bus smh! They do not pay attention when letting people on because a young lady was let on the bus who had the wrong ticket smh I’m really disgusted with this company and refuse to ever use there services or support them in any way ! I really want my money back but that will probably never happen! PLEASE DO NOT USE THIS COMPANY ESPECIALLY IF YOU ARE A COLLEGE STUDENT COMING HOME the prices are cheap but it’s not worth the headache !

It’s cheap, real cheap. But no one speaks English including the bus driver and other staff and usually late especially on longer routes. But can’t beat the price