Go Green Ride

I recently saw Go Green Ride in my Facebook newsfeed telling everyone to check out a recent 5* review for them and it reminded me of all the times I’ve been meaning to do my own Unilocal review, so here it is.
I have to say when I first started to use them in 2013 they we great, always on the time. The Ipads worked well, the drivers even spoke and helped with bags. Fast forward to July 2015 when they cancelled my booking 5 mins after the pick up time and told me I didn’t show up for the driver. Not true. Had to take an Über instead. I put that experience down to a one off.
The next time I went to use them in August, the driver called me to tell me he was going to be 10 mins late — This was 10 mins before the pickup time. After the call I looked at the app and he was still in Queens — I’m In Hell’s Kitchen… not a 20 mins journey at 5pm on a Friday. I call customer services to see if there was another driver around, I was offered the option of cancelling the booking… No alternative.
The last time I actually got a driver, the driver lets me struggle with the cases in the trunk. Didn’t speak, the odd grunt. I asked if there was something wrong with the ipad as I couldn’t get it to work. He told me it’s not worked all day.
Also, They are now more expensive than others (dial 7, carmel, yellow cab)
When you raise any issues with customer services you don’t get much help, but always the offer of cancelling the booking. Try and reach out to the on Email or twitter, you get no reply. Ever!
But I will say, well done Go Green Ride, you managed to fully convert me to Über. So Bravo!

Perfect. I reserved this company to pick me up New Years Day from the LES, and they showed up early! My driver was very nice to me, and the whole ride back uptown was painless. Though I am knocking a star off because their Android app is straight garbage. Had to call into the base to place my order. Did appreciate the $ 10 credit for new customers. If I do need to reserve a car in advance, I will most likely use this company.

I’ve used this company a few times now and usually they’re okay (though I did have a driver that spoke on their cell, on speaker, the entire time about bitches, liquor, hooking up and other inappropriate topics), but on Christmas I had a horrible experience. I booked a car through the app, I then called later to move the time back by an hour. The operator confirmed the time change and then I got a confirmation email, so I assumed all was okay. I was then waiting outside with my luggage for 20 mins with no car in sight. When I called they said there was a miscommunication and there were no cars available. I told them I was missing my train on Christmas. The operator said she understood my frustration– no apology or anything. I know things happen, but they could’ve at least offered an apology. I will never trust this company again.

What really made this company a 5-​star experience for me?
I used them as my moving van. Yep.
At the time, I did not have any big furniture items as I was bouncing from sublet to sublet. But I still had boxes, and bags, and luggage, and more boxes…
My Go Green Ride driver not only helped me Tetris all of my things into the back & backseat of the Prius, but he then apologized for getting sweaty. Apology more than accepted, my friend — and have a 30% tip while you’re at it.
A clean ride, a friendly driver, and incredibly helpful. I also appreciate how you can schedule rides in advance, as Über & Lyft haven’t gotten on that yet (or maybe I’m missing that feature?)
In any case, thank you so much, Go Green Ride!

What kind of transportation company doesn’t call when they arrive? Then to have a driver who is upset because he arrived 30 min early and we weren’t waiting outside is crazy. We are 15min late now even though we were ready on time and the driver was waiting. Hello, this isn’t Kansas where we can see cars coming across the prairie

Stick with the tried and tested (Über, black car, taxi), which are more reliable and probably the same price if not cheaper. The car did not show up for my very early morning flight and when we called up we were simply told that they were unaware of the booking, despite my receiving an email confirmation, and there were no cars available. I had to follow up a few times to make sure that I was not charged and received no consolation.

Used their services several times to go from Manhattan to my doctor in Maspeth and to JFK. Excellent service. Cars arrive always on time. Clean interior, courteous and knowledgeable drivers. The rates are excellent. It is not your old smelly car service with smoke-​filled old cars. GoGreen provides very modern type of service. And the rates are very good! Thank you!

Terrible. They cancelled my first ride because they said they didn’t have the correct pickup address, even though I used their app and used the theater in the drop down box they provided. I then called them and they said they would send a car within 15 minutes — I called numerous times to check on the status of the car and they assured me it was close, but still no car after 40 minutes. I had to catch a cab so I wouldn’t miss my flight, but they still charged me even though they didn’t send a car anywhere close to the time they promised. Stay away, use a reliable service like Lyft or Über.

This service used to be GREAT! I had it from when they just started. NOW THEY SUCK!!! Rarely can you ever actually get a car because they allowed too many people to be members now. When you do actually get a vehicle, the drivers are like stereotypical yellow cab drivers, rude and less than competent. I actually had a driver go the wrong way on a one way street. Others have GPS, yet still ask YOU for directions. Some talking on their cellphones. Funky car odors. Etc… do yourself a favor and find another car ride service.

It is better to walk, take the subway, über, yellow taxis, or even one of those expensive pedicabs in new york than this service. I have tried using it several times, but I will just detail my most recent experience.
I tried giving this service a second shot about 1 year after being stranded and canceled on several times. I booked a car for a future ride and received a confirmation. I then proceeded to receive several emails as it got close to my ride time; i first received a cancellation notice. Then I received several notifications from the app, the last of which was a cancellation notice, one that I had not triggered.
I tried calling and emailing the customer service team, but the number was out of service. I tried at least 15 times over the span of 10 minutes and from 2 phones. I sent the email to customer service on ⁹⁄₂₅ and as of today, 10/​11, NO RESPONSE.
The driver showed up just after the time I was supposed to leave as I waited for my Über and had my doorman come find me to come down. I did not receive a phone call from the driver or any notice that I would still have a ride.
I now have a $ 10 charge on my card that the customer service team has yet to deal with.
As a new yorker with several choices, I can tell you THIS IS THE WORST OF THEM ALL. Do NOT use this service, even as a last resort.

I wrote them an amazing review after just my first ride. I spoke to soon. While I still recommend this car service, they are significantly more expensive now after just a few months. Whatever their reason is, it makes them less competitive with other car services. Also, yellow cab is SIGNIFICANTLY cheaper now comparison wise. The car ride that used to cost me $ 48 – 50 now cost me $ 70-​$ 80 (without tip and tolls). A short car ride that cost $ 8 in yellow cab cost $ 16 with gogreenride. It’s now only worth it on certain occasions.

I should have reviewed this already because my driver Patricia (? I’m almost certain that was her name, it’s been a few weeks) was incredible.
Working for the National Park Service, I was living in Fort Tilden. Not Breezy Point, not Far Rockaway, not Belle Harbor — literally Fort Tilden. As in it took me fifteen minutes to walk out the front door and arrive at Riis Beach Bazaar.
I needed a cab to Laguardia and I was concerned given the fact that I didn’t even have an address since I was literally living in a National Park. The road to my house doesn’t show up on Google maps, because it’s a National Park. There are no businesses nearby unless you want to count the Breezy Dog food truck so I was worried my cab wouldn’t find me even if they found their way to that end of the peninsula. Fortunately, fire stations are pretty good landmarks and there is one located about three minutes walk from the house. I arranged for the cab to meet me there about a week in advance.
Not only did the driver find the place with no sweat, but she arrived about an hour early. I met her at the fire station and she drove me back over to the house to pick up my bags.
She was completely unconcerned about what is probably the most rural location in Queens, Brooklyn, Manhattan and the Bronx (and maybe even Staten Island).
We got to the airport well on time and she was so genuinely pleasant and helpful.
Go Green Ride was able to find me, on time (actually early) in Fort Tilden with no address, on the Rockaway Peninsula, in Queens, where I could see the Atlantic Ocean and Jersey from the upstairs bathroom window. If that isn’t reliability, I don’t know what is.

They care about their customer. Best customer service. PRICES are cheaper than über or lyft. They provide free wifi, iPad, Voss water and friendly driver. I highly recommend to use this amazing environmentally friendly car service .
KC

DO NOT use these inconsiderate dirtbags, Über has proven to be much more reliable. I booked a ride from JFK a week or so in advance from an international flight back to the U.S.
Flight gets in on time, I got my bags quickly and I was outside by the arranged pick up time, 10:45pm. I even got an email confirmation that a driver has been assigned to my ride and a phone number was given.
I walk outside, dial the given 212 number and its a non-​working number! I tried it about 5 more times and it still said «the number you’ve reached is not available.»
I call the main go green number and this jerk tells me the driver randomly cancelled the ride without reason or without informing anyone. Very nice.

We selected Go Green Ride bc we needed a lift from Newark Airport into Manhattan with a car seat for our toddler (aside from wanting to be safe, NY waives car seat requirement but NJ does not). I booked the car online then called to confirm the carseat — the person who helped me corrected a mistake I made in the pickup location (woopsie!) and also helped estimate the best time window to avoid any additional wait time charges — very helpful! Got a text with driver’s info when we arrived — Dilpreet was on time and very courteous, stayed with me on the phone till we located each other, car seat was installed and ready to go (great cos it was time for the kid to nap). He even consulted with us about which route we preferred, since we arrived at rush hour (we both rely on Waze, so that was easy). Great and best price compared to other car services with car seat options.

I’m sitting at Newark Airport writing this review. I travel to NYC for work and I’m always nervous using a car service for an early flight home. I needed a car at 4:30 am. The app is really cool and I reserved my car a few days in advance. The app tells you they are on their way and when they’ve arrived. That was helpful so I could check out of my hotel. There was some construction and roads were closed but my driver still got me there on time and at a great price! I’m not sure it can be beat!
The car was clean and the driver was great!

Absolute 5 stars for my Go Green Ride!
I needed a lift from Williamsburg to Newark and had left my car booking to the last minute (of course) — ok the last few hours. I searched reviews on Unilocal and this company seemed to be legit, so I placed an order easily online and it was confirmed within minutes.
:oooops, are we going to fit!?:I sent a quick note to the company and they replied that they thought it would work, and they’d send him early just in case I needed to go with Plan B.
It was my mom, myself, a fair bit of luggage, a stroller, a toddler and a car seat. I needn’t have feared, as the fleet at Go Green Ride is made up entirely of the very roomy new Toyota Prius. Everything fit snugly, and our driver (Kessil) packed us all in perfectly. We were departing the apartment driveway 10 minutes before our scheduled departure, even! It really holds about as much luggage as a minivan might, definitely more than a typical sedan.
Other perks:
— complimentary Voss water
— ipad in the car to use.
— charging station
— wifi available
— courteous/​friendly driver.
— easy to use app for frequent bookers.
So for $ 60 + tolls and tax our crew made it to EWR in plenty of time. A fraction of what it cost me in an SUV on the inbound trip (dumb) — so lesson learned. Would definitely go with these guys again, 5-​stars start to finish.

So I have been using GoGreenRide for a few months now, but my most recent ride was not enjoyable at all. I sent an the following email to its customer service but have yet to receive a reply.
«Now this is, I believe, is my 4^th time, personally using your service. There was another time where I ordered a ride for my dad. Up until last night, I had very much enjoyed this service and was on the verge of suggesting to the other people in my dorm. But now I have my reservations for the following reasons.
Waiting time fee: Apparently I accrued a $ 9.75 waiting time fee. The website states that airport pickups are allowed 15 minutes of free waiting time. I scheduled an airport pickup at 11:00 PM and was picked up at 11:12. Correct me if I am wrong but $ 9.75 is not the same thing as free.
Car color: This isn’t so much of a complaint but a question and confusion. The black color is much more difficult to find when being picked up from the airport. I was expecting a bright green car. I understand there is one other car company that uses a green color, but there are so many other car companies that use black.
Sharp on brakes: My driver made the drive very uncomfortable as he was not gentle at all on the brakes. Probably due to reasons below.
Distracted while driving part one: When he was driving, he also was rummaging around passenger seat. I thought GoGreenRide held their drivers to a higher standard.
Distracted driving part two: Driver spent too much looking at his personal cell phone. Not the one with the GPS, but the one that he held in the passenger seat so he thought I couldn’t see it.
No adherence to road rules: Driver did not use turn signals when changing lanes. I can put my life in danger for less money via taxi if I wanted to.
Driver’s inability to communicate: Maybe my pickup was delayed because I could not understand him and vice versa over the phone. I called him and told him where I was and what I was wearing yet he still could not understand me.
Driver had me pay before we arrived/​distracted driving part three: We were about a block away from my building and he had me give me my debit and proceeded to try to process card while driving. This resulted in him almost running a red light and swerving.
Therefore, at the very least I was wondering if I could get a refund on the waiting fee and toll fee as I was no informed that he would be driving that way. I would like to continue using this service as all my other rides have been enjoyable but if they continue to be like my most recent, I will have to look somewhere else.»
While the other times were great, there needs to be a consistency in the quality of their service to be a better alternative to a regular taxi which in this case wouldve provided a better service for less than 49.79 from LGA.

Timely, clean, and eco-​friendly. Hippie tech in Manhattan? A little piece of Boston brought me to JFK.
The driver arrived five minutes early, and the upfront rates left no surprised at the end of my journey ($ 70 and change, all in). Go Green Ride boasts a tech-​forward approach, with an iPad in every car and followme wifi to stream Netflix, Pandora and an array of other entertainment from your pick of resident apps. Which would be lovely, if most didn’t require updates thus not functioning. Still, I got to pull in an episode of Portlandia, which helped the ride fly by.
I’ll offer this little nugget of feedback to mgmt: Sign up on your website was a little too clunky, and arranging a pick-​up location using your auto-​fill form yielded a call from dispatch telling me I didn’t provide enough information. If you integrate with Google maps or other third-​party data, make sure it’s giving your drivers everything they need to get a fare!
I’f I’m packing enough cash, Quick Ride will get my first call. But if it’s plastic only, I’d definitely Go Green again.

Landed at Laguardia on ¹¹⁄₂₀ and was greeted by Andreas, such a pleasant personality. Chatted all the way to Union Square, refreshing to say the least.
I left NYC for JFK on ¹¹⁄₂₃ and again used Go Green Ride. Maurice Cloyd was my driver and was the best I have had in the 6 – 7 time we have used Go Green Ride. Maurice was polite helpful and a pleasure to spend 30 minutes with. I would send friends, family and anyone else that needs a ride any where in the city to use this service, Great Job! We will use Go Green Ride every time we visit NYC.