Glenwood Management Corporation

This building is a fail on almost every level. Don’t let the shiny newness fool you. Doormen go out of their way to be unhelpful instead of finding solutions and helping to make customers lives manageable. Many exceptions to this rule, but it shouldn’t happen with any doormen.
They changed the dog policy and are haphazard about when and who is enforcing it — and they apparently threaten the doormen who don’t enforce it. I paid a very high rent and midway through a lease was no longer allowed through the front entrance with my dog. I had to carry the dog though the service entrance and take the service elevator. Even with a note from my doctor that I couldn’t carry the dog, I was given a very hard time.
I saw what Nikki H wrote and I fully agree — You become just another number and they are unwilling to work with you anymore. I’ve had some of the rudest phone conversations with them.
When I got a lease renewal I called them about moving to a bigger apartment and no one even bothered to call me back. Instead I was told the dog ‘situation’ and if I was carrying her was being investigated by another employee in the building. So I decided to move.
So far after my move out, they haven’t returned my deposit. I’m now being told I had an extra month on my lease (despite the fact I moved out and got insurance and all the approvals to them for what was supposedly a month early) and they will not return my money.
It is really disgusting how this building is managed and the lack of care and accountability.

Glenwood Management is the worst management company I have encountered in NYC.
My husband and I moved into Barclay Tower in 2010 when the rental market wasn’t moving very well. We were promised everything and anything. After we moved in, things changed. You become just another number and they are unwilling to work with you anymore. I’ve had some of the rudest phone conversations with them.
Example: After two and a half years of living in a Glenwood building, my husband and I decided to get a puppy. The rules had changed from when we initially moved in and there was a 15 lb wgt maximum. The woman who deals with writing dogs into leases, Edna, was pleasant to work with but on one occasion she wasn’t in the office and I spoke with another woman. This woman literally told me «If you adopt this dog you will be evicted and never rent in NYC again» Literally, the next day I was told by someone else that I could go ahead and adopt the same dog. REALLY GLENWOOD?! Great customer service. I was so upset about our attempts to adopt a dog and the rudeness we encountered that we moved out.
While the building is nice and the apartments have good amenities, the management company completely spoiled it for me. I will never rent with them again.

I just signed a lease. I think the apartments are very nice and offer great value. However, I think the application process is unfair.
In order for Glenwoods to hold the apartment for me, I had to fill out all their forms, get «pre-​approval», sign a lease and give them first months rent and security deposit.
The «pre-​approval» seems completely meaningless because they can still back out of the deal. The «pre-​approval» is just an approval for me to give them first months rent and security deposit.
The final approval is still pending completion of my credit and rental history check. My credit and rental history is excellent, they will find nothing wrong, and the lease will be executed. However, I’m not sure the process is very fair. It seems to me that I should get final approval before I sign a lease and give them all my money.

Two summers ago when we signed a lease for an apartment with the Downtown Glenwood Management Corporation, they gave us presents. Seriously, they delivered a care basket from The Amish Market filled with cheese, pasta, crackers, sparkling cider, all kinds of goodies. My (new) roommate and I just opened and finished the pasta last night so it reminded me of Glenwood and their giving nature. They also gave us two guides to TriBeCa, two Zagat guides, etc.
The Management Office always had cookies for us, too.
At our building, the doormen dressed up white glove style. If you ordered take-​out food, a porter would ride in the elevator with the delivery man to ensure that he goes straight to your apartment and no funny stuff is going on (use your imagination).
Glenwood residences seem more like a luxury cruise than anything else: exercise rooms, concierge service (their brochure has a picture of a creepy clown — when would you need a clown immediately?), your own washer and dryer in the apartment, banquet rooms, pool, media room, etc. To give you an example: one bedrooms are around $ 4,500.
t’s been over a year that I have since moved out of a Glenwood property (my ex still remains) and have spent my time amongst the Craiglist community of eternal subletters. So while I’m no longer living the Glenwood Lifestyle, I can recommend it sans bitterness or biased nostalgia. All in all, if you’re looking to throw a ton of money toward rent… Glenwood isn’t a shady place to do so.
As for me, I’ll be battling the beasts at Citi Habitat for a 6^th floor walk-​up. Yay!