Ghurka

Best customer service of all time. I brought my Cavalier II duffel in with a broken handle and it was replaced and on my doorstep in less than a week, no questions asked and will a few other improvements that I hadn’t even asked for. Louis was, as always, a total pleasure.

It is always a pleasure shopping at this location. As soon as you walk in the door, you are greeted with a smile. I needed to pick up a few items for my husband’s birthday, and the two gentlemen were extremely helpful– especially Louis (extremely attractive too!). I will continue to spend my money here. The quality of Ghurka products is unsurpassed.

After yet another phone call to customer service, someone finally took care of this and I received the credit on my credit card on March 1, almost 1 month after they got the bag back at their warehouse. It shouldn’t take multiple emails and phone calls just to get a credit back on a return.

I’d like to report a first rate experience I had with Ghurka recently and one I think reflects this companies commitment to customer service in the best possible light.
I was looking for a birthday gift for my son (who is an actual serving officer with the 1^st Royal Gurkha Rifles, stationed at present in Seria, Brunei) when I decided that a wallet and pouch might be a nice gift.
I had read a number of positive reviews about the product line and with the Gurkha connection I thought it might be nice gift.
Anyway, my partner placed the order for me, on-​line last Sunday, but in her haste, she got the British Forces Overseas mailing address wrong and when we realized the error I contacted the company by email and Taylor Levin (Director Of eCommerce) was working there (on a Sunday mind you) and he sorted out the problem immediately.
I was very impress to say the least and would highly recommend dealing with these people if you are in the market for a quality product and value good customer service.

A couple of months ago I purchased a brand new Garrison bag from Ghurka in Vintage Chestnut bag. It is a truly gorgeous bag and I get compliments on it all the time. While some of the smaller accessory pieces that are made in Spain and are quite nice in their own right, the bags are still made in Connecticut by the same four craftsman who have been making them for years. It is unfortunate that there is misinformation out there about the bags no longer being made in Connecticut. That is unfortunate and not true. My bag has outstanding color, suppleness in the leather and outstanding construction. I cannot imagine a better bag and they get better with age. I subsequently purchased a large pouch and travel accessory piece in matching Vintage Chestnut that are also outstanding in quality. I love Ghurka and am a fan for life.

Ghurka was once a great leather goods source. Now I understand Norwalk no longer produces the bags but China
was once an adventure to see what new styles they had as they were so collectable but now they seem somewhat ordinary. I have many of the Marley bags and am taking great care of them. They are no longer replacable. What a shame american craftsmanship gone. perhaps lower rent than the Plaza could have kept the work in the USA???
My 2013 update!
I was so happy to see Ghurka is going back to its roots. I visited the store and saw once again the leather goods I once loved. When one needs a handsome bag for all of ones stuff Ghurka is the best!

The store is located in the Plaza Hotel and the place itself is pretty amazing at Christmas time. Decorations are awesome, and it looks like the home of the rich and famous (and FAKE – NICE TAN in the winter).
I headed over for a brief case because I really like my brother in laws and was «helped» by Lourdes. She was efficient, but not really interested, and must not have felt like talking to me or my buddy. It was all bidness… guess it can be when they are located there.
I bought the «Parker», got my monogram for free, no sales tax as I had it shipped for $ 21. Beautiful bags in the store.
Can’t wait to get the bag, and I would recommend you shop via the web for any of their merchandise.
Total — $ 995 (bag) + $ 21 shipping