Gateway Plumbing & Heating

I called John and he was clear, helpful, and intelligent. I recommend that you call. He advised me against a project that would have made him money.

Gateway plumbing is top notch. You could say they are on the higher priced side of the plumber scale, but considering they do the job right the first time and are extremely knowledgeable, I would say the price is fair (I would rather not have to call someone back to fix something or have it last only a short amount of time and then get charged again, which happens often in the plumbing world). They are also always on call, especially emergencies and since I have a large property, John will sometimes come without prompting and check on things (thats nice in this century :). Besides working with both owners, the other members of the team are friendly, professional and discreet (a big plus when working with high profile clients). I would highly recommend to clients and friends.

I’ve tried several plumbing companies over the years, but I’ve found that Gateway is the one company that knows how to communicate and follow through with their work. It’s true what they say, plumbers charge a lot of money, and these guys are no exception, but you can tell by looking at their work they know what they are doing. Things stay fixed and I can speak to someoneabout scheduling or billing at any point during the day. the office is very helpful with that stuff and very courteous. A+ to Gateway Plumbing and Heating!

When my niece called me in a panic to recommend a good plumbing & heating contractor to do work in her Brownstone in Brooklyn, I said look no further than Gateway Plumbing & Heating. They showed up as scheduled, told her what needed to be done, showed up as scheduled to do the work and really impressed her with their professionalism.
They installed my steam boiler a few years back and didn’t just install a boiler they performed a work of art. Drop header steam piping is a lost art. Not so with Gateway. They re-​piped the boiler and wow, no more banging pipes. My fuel bills have gone down too. When I showed up at lunch time to see how it was going I was amazed by how neat they work. They tarped the floor in my basement! They skimmed the oils and dirt out of the boiler before leaving and then showed up a week later to re skim it again and just an overall check up, all included in the job.
Look no further when hiring a plumbing & heating contractor. Call Gateway. From top to bottom, you’ll get the best, professional job done with no hidden B.S. after the fact.

These guys know steam heat. They came highly recommended from a guy named Dan Holohan who writes books on the subject and after the first consultation, you’ll understand why.
Ask for John. He’s one of the two partners and knows his stuff like no one else I’ve spoken to before.

These guys were a pleasure to have work for us. They were amazing with getting our old heating system replaced with a new efficient system. Neat and cleanly done with no hassles. We’re up and ready for this winter season. After a few informational emails and an estimate they won us over and delivered with quality work. Gateway was a great choice and we’ll be using them for our brownstone’s upcoming plumbing project… Highly recommend.

Sometimes I am forced to have these guys because I am a tenant and do not get to decide whom to hire. The past three times they did an o.k. job, but ²⁄₃ times tried to overcharge. No surprise charges, please! The last one who came (yes, we have a lot of plumbing troubles), when I called him on some imaginary charge, I could actually see that he was trying to make something up to account for the extra charge. When I called to complain, it became clear: the overcharging is not a bug, it’s a feature.

I have never written a Unilocal review. I had Dave come out to my Brooklyn home to give me an estimate on installing a new heating and AC system. No small job. He promised to get back to me with an estimate. That was March 11. A week later I sent a follow up email requesting to know when I would hear from him. No reply. Two weeks later I called the office and was told by the woman who answered that I would get the estimate within the week. No estimate. Two weeks later I called again and was again promised an estimate within the week. No estimate. A week after that I followed up with an email to Dave. No response. It is now April 22, six weeks later, and I just got a voicemail informing me that they were going to pass on the job. It took them SIX WEEKS to tell me they weren’t interested. Just giving you the facts.

We just called them to get an estimate for a small job — installing a new garbage disposal (we’ve already bought the disposal) and faucet (ditto). Their quote? $ 600, plus some $ 19 ridiculousness. Got to be kidding me. Another plumbing company quoted us $ 175, which still seems a little high but at least in the ballpark. Not sure what universe these guys are living in.

Great guys. Finally an honest, reliable and professional plumbing company. They show up on time too! I’ve used Gateway at my store and also in my brownstone. It’s getting cold out there. If you need your boiler fixed like I did, call Gateway. Highly recommended!!!

I had a good experience with Gateway. The guys came out quickly and did a nice job with the plumbing installation I needed. Clean, quick, professional. What more can you ask for?

Our toilet was leaking to a point where we didn’t know what it was that was leaking… Through friends, and some research online, we found Gateway Plumbing.
They responded very quickly and had a foreman (John?) on-​site within an hour who took a look, made an assessment of the problem and sent a repairman within a few hours.
It was a very positive experience since they responded so fast, were very nice and everything was easy. And they fixed the problem!
I’d recommend them!

John and his guys have come to the rescue more times than I can count.
Somehow, plumbing problems always crop up at the worst times (right before the weekend, right before vacation, during vacation).
I have used them for regular service as well as emergency service and these guys are smart, thoughtful and a real pleasure to work with, even during stressful situations. (And they are very forgiving of situational freakouts, to boot!)
I can’t recommend them enough!

Fast, totally reasonable. And no BS on the pricing either. I haven’t used them for major work, just some emergency stuff (I’ve had a corroded pipe or three), and they’re nice guys who make quick work out of it with no nonsense. Not only that, I know it shouldn’t be such a huge deal, but they totally clean up and there’s no sign of the mess that was there just hours before.

Best plumber in New York. I’ve had problems with my boiler for years, and I had a few companies come out to look at it. They all said basically the same thing, but John from Gateway explained it all to me, there and in writing, and I could tell he knew what he was doing.
I ended up going with Gateway, and it was definitely worth the money. Their people are smart and polite, and everything was done quickly and efficiently.

Do not use Gateway Plumbing — they will take advantage of you! Gateway Plumbing has this policy where they charge you 60 dollars for an estimate, plus 19 dollar travel fee, plus 125 dollar deposit on the future repairs all over the phone via credit card. If you don’t like the estimate they give, you lose the deposit on future repairs. This is an absolutely unfair policy — what business charges you for an estimate and if you don’t like it, still takes your money for services you did not receive. The only service I received was an estimate which at 60 bucks plus 19 for travel is higher than most plumbers. The plumber was in my home for less than ten minutes and most of the time was spent writing the estimate (took him less than a minute to look at the problem and come to a conclusion of what to do — he didn’t even lift a tool). Gateway Plumbing did explain their policy to me before coming out but an unfair policy is still an unfair policy regardless of whether or not the buyer was informed. Gateway Plumbing is being operated by people who don’t know what good customer service is. Again — don’t use Gateway Plumbing!

I feel old.
I’m reviewing a plumber.
It really sucks that all the hair salons, plumbers and contractors on Unilocal seem to be shilled to the gills. And it sucked even harder when my bathroom exploded in a fine shower of water last Friday.
Truth be told I found Gateway Plumbing through Daily Candy… it may be the first time Daily Candy was helpful for anything. Within 20 minutes they had someone at my apartment. John showed up, diagnosed all the problems, fixed a couple of immediate things and gave me an estimate. They got their insurance certificates to my building without giving me anxiety and they showed up again the following week to install everything on time and sans agita.
The work they did is top notch. John recommended I buy my own supplies to save money and told me exactly what to buy. The estimate was spot on. And hey… the do all the work in the Danny Meyer restaurants. If Danny trusts them, I do too.