Gateway

Gateway is pretty excellent for the reasons you want in a home — location is incredible and not enough wonderful things can be written about BPC, the staff and doorman are helpful and friendly, and the apartments are above decent. You are certainly paying for location so go into that transaction understanding that and utilize it. No rental fees and in the midst of some major building wide renos.
Only negatives are the sidewalk, which is probably a notch above the dirtiest in New York and the fact that you are stuck with the worst company in america, in my personal opinion, Time Warner Cable for internet.

I stayed in Gateway for about 3 years and had an amazing experience — 1) leasing process was very fast and I worked with Melaine Lessey a few times when I moved, had friends and family move and even when I moved out to a different area. She went above and beyond to help me throughout the process!
2) maintenance is very efficient — I got requests served on the same day mostly, and they have an online portal for this and paying rent that makes life easier!

Great place to live! Everyone is welcoming and the apartments are spacious and new!

Great location and the newly renovated apartments are wonderful. If there’s any issue then the maintenance staff is prompt and friendly and tends to it either within hours or within a day. The online residents portal makes it easy to make requests. Only negative would be the laundry room. Machines frequently need maintenance and there aren’t loads of them, so my advice would be to get there early to do your laundry! Or simply sign up w/​the doorman to have it picked up, done and delivered for you.

Nice apt how ever the laundry room is horrible! Machines break all the time people steal others clothes from the machines it’s dirty there is Mold in the machines they smell!!!
The apt is a good size however it’s starting to show it age even though it was renovated a few years ago. The people who work here are very nice! The people that live here can be very nice as well however some of the families let their children run every where even in to the elevator when there is a line waiting to get in.
A child went up by them selves with out their parent because they were not paying attention! The child was very frightened!
Parents let children scoot right in to the elevator disregarding lines (yes there are lines to get in to the elevator) or people coming out of the elevator. It’s not the children’s fault it’s the parents that seem to feel entitled!
I work with families and children and our families wouldn’t behave that way!
Not all families are like this but I have seen plenty.

Moved here 5 months ago and have been very happy at Gateway. The apartment is big and has a really nice view. It was renovated 2 years ago so the appliances, the floors and the bathroom are still relatively new. The management office replies fast to any maintenance requests, and any issues usually get fixed within a day.

I used to love living here, but am actively looking at other options now.
The complex is run in a very greedy and mean-​spirited way now. It’s owned by the LeFrak family and two hedge funds. They’re deliberately seeking tenants to generate high turnover, so between people moving in and out constantly and the illegal Air B and B rentals they pretend not to know about, it’s a transient place that is fast losing the friendly community appeal — and the security — that it used to have. They also allow so many roommate situations that we have far more people in the building than the lobby, elevators and laundry rooms can accommodate.
They have also kicked out small businesses we need for basic neighborhood amenities, such as cleaners, newsstands, small delis, etc. They were owned by families who stood by the neighborhood for over 25 years through 9/​11, Hurricane Sandy and the recession. In their place we’re getting mediocre chain restaurants for the tourists.
You can do better elsewhere!

I really enjoy the community rewards concept for Gateway. Battery Park City is a nice, safe area, and it definitely helps to have all the amenities and surrounding conveniences.

I moved in Sept 1, 2015. Since then there have been so many problems with the apartment that it feels like a full time job. leaky windows, loose windows, cracked paint. locks that don’t lock because they painted so much that the hole had to be redone – but it took them 4 visits of doing nothing to believe me that it would get stuck while I was trying to get to work. elevator wait rimes are typically 15 minutes. a nasty odor in hallway bathroom, and after 15 visits and 60 calls to coordinate – the odor is still there – possibly from the upstairs leak that they said was repaired. the worst part is that the first 3 months their service coordination is so poor-​now they have a responsible person but the building is just falling apart… and at these rents. don’t bother renting here… plenty of other places. The apartments are large and views amazing. Doorman are super nice.

We have had a great experience here & the people have been very helpful whenever we had anything to be taken care of in our apartment. The doormen in our building are very friendly and helpful. — 4 stars

I recently moved back to the California but while I was living in NYC I rented an apartment with Melaine at the leasing office. Not only was she incredibly kind but she was extremely helpful in helping me find the absolute best apartment I’ve ever lived in!!! As a born and raised NYer I’ve lived in Manhattan for over 20 years and have owned a loft in Tribeca and had to come back as a renter for a year. She helped me choose an outstanding apartment with an incredible view directly above the Hudson staring right at the Statue of Liberty! All of the doormen were attentive and helpful, the rest of the building staff responded quickly if I ever needed assistance with anything in and around my apartment. This was the first and only building I ever slept in with my windows open — it was THAT quiet!!! The amazing landscaped gardens on the 4^th floor… the pool in the summer– in NYC?!? Yes!!! If I ever find myself moving back to NYC I would move into gateway without thinking twice! It was truly a 5 star experience and I don’t say that often, if ever!!! Great Building with fantastic amenities and people.

Best thing about being in Gateway is how well maintained the place is. Love how they respond to customer complaints within a day. Doormen are extremely courteous and helpful. Would have liked the window panes to be cleaned more often though.

A nice place to live. I oughta know. I’ve been here since 1993 — my kids grew up here. There’s an active Tenants Association, a great gym, a pool, friendly neighbors and great staff. It’s not perfect but for the price, I’ve never found an equal. Since the new WTC and Brookfield Place went up, the neighborhood is more accessible, more fun, great services — 11 movie theaters — and it’s gorgeous down here by the water. There’s a bike path all the way up to the George Washington Bridge.

I would give it zero stars if I could. I have lived in the city for more than 4 years and lived in a different apartment every year. This was by far the worst place I have ever lived. The management office is the most unorganized and cheap office I have ever seen. I am now wait 4 months for a refund of my electric bill they took out of my security deposit with out my authorization. If you want to hear back from them don’t expect them to reach out. During living there I had no water pressure and they told me to wait a week for maintenance while I filled bowls of water to dump on me. Very unprofessional. Very loud and very cold building.

I don’t usually bother writing reviews, good or bad, but I lived at Gateway for 4 years and I felt that I needed to leave a warning. So here goes my first Unilocal review:
First, the good. There’s actually two good things about Gateway Plaza, none of which has anything to do with the complex itself: it’s located in the heart of Battery Park City (so location) and the river views are great (again location). But that’s all the good there is to it, and trust me, if they could mess that up they would.
Now for the bad, in no particular order:
In my 5 years at Gateway I haven’t once seen them wash the sidewalks. Not. Once. The entire block around the place reeks of dog feces and urine. I get that pets need to do their business somewhere, and there’s plenty of them in other buildings around that don’t smell like that, so I’m not blaming dogs or their owners. It’s the cheap management’s fault.
Most of the doorman are beyond unhelpful: they’re that lazy. Dozens of times I’ve gotten FedEx/​UPS email notifications that my package has arrived only to ask the doorman for it and watch him take an extremely brief and lazy glance at the shelves in the package room and reply «Sorry, nothing yet». I once had to show a particularly unhelpful guy the FedEx notification I’ve gotten, which had HIS NAME as the person who singed for receiving the freaking package to actually force him to LOOK for it.
There’s always a line for the elevators which are crowded and too hot. It’s not because there’s not enough of them, it’s because they are terribly managed. I regularly see them shut down the service elevator even though no one using it during rush hours, and RESERVING a regular elevator for the guy who collects the recyclables from the floors. It’s like, seriously, you can’t collect that stuff outside rush hours and let us use all the elevators during rush hours?
There are constant water, hot and cold, shutdowns for «emergency repairs». It’s happened multiple times a week.
The apartments are extremely poorly insulated. You can run your hearing unit all day and night during the winter and it won’t get warmer than barely habitable. And you get a giant electric bill for that ($ 200+ PER ROOM). The exterior-​facing PLASTIC walls probably haven’t been replaced since they place was build some 40 years ago.
Internet/​cable choices: there’s only one and that’s TWC. This is a building in the heart of one of the newest and fanciest residential neighborhoods in NYC: they are either very lazy and haven’t bothered getting other providers on board or TWC pays them for exclusive rights to the place. Either way, it sucks for the inhabitants.
Finally, management isn’t much more helpful than the doormen. They are never prompt with requested repairs (it once took them FIVE days to fix my broken shower, thankfully there’s showers at my gym), and sometimes they don’t even bother trying to fix something broken (clogged toilet? too bad, you probably have to call 3 times to get service).
Once they even entered my apartment without permission to do some work on the electric meter. When I called to ask what that was about and why they hadn’t asked for permission they said they never did any work in the apartment. After I told them they’d left a note inside the place briefly describing the work they’d done, and 30 minutes of arguing with someone semi-​senior (they wouldn’t put me through with the actual manager), the best explanation they could come up with was that the contractor they used had probably entered the wrong apartment. When I asked how could the contractor enter the wrong apartment without the building letting them in they simply could not answer.
If you can help it, stay away from this place.

I have lived at Gateway for 4 years ! I am a real estate broker! I truly have never had an issue with a high electrical bill/​charge? Nor have my clients or friends. I mean it. I don’t get it? I haven’t needed the management co. often. I guess that says a lot.
Battery Park and Financial District are getting very popular as they should! Being this close or on the water is a gift. As a broker, I run comparisons for apartments all the time. Gateway, especially with their commitment to renovations, are definitely comparable to the whole area… and more square footage than most!

1) The $ 3350/​month for a 850 sq foot apartment turn into $ 4000 during the cold and the hot months. The electric heaters/​AC units will cost you beyond any of your reasonable expectations. Be prepared for that. My avg electric bill during the cold months was between $ 500 and $ 600. ANd I can’t turn it off completely while I’m not at home because I have a pet who will freeze to death if I do. I called the management office to find out an «average» bill for an apartment of my size and was completely misled by the answer (no way was it the $ 250 they promised)
2) Windows and walls are not insulated. if your apartment faces north (like mine), you will see your curtains move every time there’s wind. And yes — you’ll see frost on your windows.
3) There’s no ventilation in the bathroom. The air just doesn’t circulate. At all. And I’m not even talking about the smell of the air freshener lingering around your apartment for half an hour after someone — got forbid — uses the bathroom… It’s the moisture that accumulates on your bathroom ceiling that makes the paint go all disgusting and bubbly every 2 months. And then you have to have someone come over and paint it over for you. Which they do — you have to give them that.
4) it is noisy. There’s construction going on around the WFC area which will hopefully soon be over. But there are also concerts and marathons that will be happening right underneath your windows, spo if you like quiet — the north side of this complex is not fir you (building 395 in particular)
5) Parking. The garage in the building is ~$ 400. Finding a spot on the street is beyond impossible, especially if you have a regular size car (Toyota Corolla and bigger)
6) Grocery shopping. If you don’t mind walking to Whole Foods than. there’s Whole Foods and everything that comes with it. The neighborhood supermarket (Grestede’s), however, sometimes is even more expensive than the Whole Foods. A carton of milk will run you $ 6-​$ 7 buck. These people have no shame. They will sell you Shop Rite goods with a $ 5 surcharge… I only go there if I realy need something RIGHT NOW. Otherwise, I’ve started using Fresh Direct and get everything delivered. So, though convenient, you don’t know what you’re getting until you open that box.
7) Elevators in my building are ridiculous. Sometimes you have to wait 10 minutes to get in. People form lines and take turns…
8) The smell of dog pee is a true fact. Somehow power washing the pavement is not something that they do. And there are A LOT of dogs.
9)My next door neighbor smokes. Because he can’t breathe in his own fumes. he prefers to keep the door to the hallway open, even at night. Our whole hallways smells like his smoke. It’s disgusting, and there’s nothing you’ll be able to do.
If you are on a budget, think twice. The rent is not all you have to account for, so keep that in mind. Or you’ll have to be packing things a year after you move in. Like me.

This building is not for people. It’s a kennel. Dogs sh-​t and piss everywhere. All washing machine smell like mildew. I lived here longer than I care to admit. Leaving Gateway feels like getting out of jail.
Management is not flexible.

I wish I could rate it 0 star
That is the worse management i’ve ever seen. They do not care about you, the quality is really really bad. everything is falling apart, the winter is def very very tough, they did and keep on saying they took measures to improve quality and better heat, but all they do is LYING, they ARE LIER. if you talk to them, they will tell you, they did a very strict study and have proof that explains that the heat is heating and keeping you warm. The new heating appliances is the cheapest they probably found. it doesn’t keep you warm at all, plus the insulation is so terrible that you don’t even have the time to stay warm.
The sound proof is terrible, you can hear anyone showering, going to the bathroom, walking etc… the plumbing is so old that problems always happen… and i still have a huge list. if i had time, I will take measure and fight them, but if all those efforts done until now never paid back, then let’s just wait until something worse happen to them…

This place is over-​priced and over-​rated. Lived there for two years before we couldn’t take it anymore and found a nicer (and cheaper) place nearby.
As has been said a million times already, the apartments are brutally cold during the winter, and the electric bills are obscene. We had a 2-​bedroom and despite running the heat only in one room at a time, months electric exceeded $ 350.
My favorite part about living at Gateway, however, was the Sunday morning ritual of swapping out the trash dumpsters. Noise and stench routinely destroyed what should have been a peaceful Sunday morning. Forget about opening the windows to enjoy the breeze when the weather is nice. You can’t do that on a Monday morning when we are all at work?
The «gym» is an absolute joke for $ 49/​mo. We moved in before the gym opened, but the idea of an on-​site gym was one factor in our decision to move there. When it finally opened, I joined, got bored after 2 months, and finally opted for NYSC. I often pass the gym while jogging along the esplanade, and it doesn’t surprise me that I never see anyone up there. That gym should be free. I’ve stayed at a Hilton Garden Inn that had a better gym than that.
Routinely went without hot water and elevator service due to ongoing «maintenance» that seems to never end.
Maintenance is terrible — took about 7 weeks to have our microwave replaced.