Garber Hardware

Good selection and customre service but you’re definitely paying for real estate here.

I will start with the positives as there are very few. They are two minutes from my house, have a good selection and they are one of the last few family-​owned businesses in the West Village.
Now for the negatives. The staff are extremely rude, arrogant and downright insulting. They WILL be condescending because it’s just in their nature and it has happened to me on more than one occasion. My last visit I was trying to exchange an item WITH a receipt. The two men behind the counter took turns insulting me, telling me I had no common sense and TRIED to make me feel stupid (unsuccessful I might add). There was a third guy behind the counter who kept quiet and I believe he did so because he was so mortified on how two men could speak to a women the way the other two did. I believe the «other two» are the owners (father and son).
Needless to say, I am going to Home Depot from now on. It’s a little more of a hike but significantly less expensive and I can guarantee the staff will not get off on insulting their customers.

The best hardware store in the city by far. Huge selection, reasonable prices and an extremely knowledgeable staff who don’t suffer douchebags gladly.

These guys are great! I received a loveseat I ordered online (elsewhere) which was delivered with entirely wrong hardware to affix the feet at its base. Rather than haggle with the furniture company’s customer service over the phone and wait another week or so to receive a replacement pack of hardware, which may or may not have even been right, I decided I’d find a hardware store in my new neighborhood to hopefully buy the bolts and washers needed for the loveseat. The max $ 5 it would cost had to be well worth my time and sanity, right? I found Garber’s online and went over with one of the furniture feet and explained the problem to them. They identified the appropriate items I would need swiftly and easily, and I also got spare keys for my new apartment cut while I was there.
Super-​friendly, fast and knowledgeable staff, plus a great selection of other goods in a neat and organized environment. They also have an adorable store chocolate lab dog! So glad I found them and grateful for their help solving the problem — I will definitely be a returning customer.

The prices are slightly higher than other places iv been to, but after hours, when all the other places are closed these guys are open. Also they have every item imaginable. This won’t be my go to place especially since it’s out of my way but I will keep them in mind for any unexpected situations.

I walked into this place looking to buy a cheap pair of wire cutters. It was just me in there. The staff, two men, were anything but cordial and they ignored my coming in initially and were having inappropriate conversation between one another with audible F bombs. I thought that was interesting… I eventually went ahead and grabbed what appeared to be a simple, small, generic pair of wire cutters. There were no price tags that I could see to compare prices so I just picked the Kleiner pair which I thought looked modest and apt for my needs. I went to the counter and the guy rang them up and neglected to say anything to me. Not even «Your total is $ 39.46, sir.» Obviously if he had done me the courtesy of telling me that, I would have immediately cancelled the purchase! Mind you, it’s still my fault and I’m a complete moron for not knowing what I was paying for beforehand. I just would never have dreamt that a tiny little pair of wire cutters could cost almost $ 40 and I’m willing to bet the sketchy folks at Garber knew this and strategically kept their mouths shut. And because it’s a tool, there’s no way to refund it. The point is: Don’t be an idiot like me and don’t expect the staff here to be very friendly or forthcoming at all! Terrible experience.

So, good things first. It’s a family owned business and sadly thats a disappearing thing in the West Village. They have a huge selection – things you need and things you didn’t even know you needed and it’s 2 minutes from my home.
I love the store in itself, but way to often the staff treat people badly. They act arrogant and entitled. I wonder if thats a requirement to be employed there because every single person who works there is borderline rude.
God forbid they would crack a smile, they can barely squeeze out a thank you from their smug lips.
If you ask them a question (not all of us are home improvement gurus) or look for a less expensive item they make you feel like you are being difficult, stupid and cheap… unless you are some local celebrity and then they are helpful little puppies.
That is all.

We’ve been shopping at Garber’s since moving to the neighborhood in 1997. Tom just spent the better part of an hour helping me solve a particularly impossible problem involving cutting a tiny piece of glass to fit a very irregularly shaped metal frame. Allen wrench type screws of .050 were also involved. There was no charge for Tom’s time or trouble. Garber’s is, in my opinion (and my husband’s) the only hardware store in New York City worth going to. Honest, expert, incredibly helpful and never a condescending attitude.

Well stocked store, good prices. Staff is very friendly and helpful. I recommend this hardware store!

Cannot live without this neighborhood gem The staffs are knowledgeable and helpful. when I first moved into the neighborhood I bought cleaning supplies, paints, customized shades, and even cookware pot from the store. Love it love it love it!

I have stopped by here twice. These knowledgable, hardworking gentlemen carry a huge supply of hardware. I even found a nerdy book on international measurement systems and conversions. Their friendly demeanor and jokes assure that I will be purchasing from this fine establishment whenever I am in this neighborhood.

Rude, awful people. Please don’t dare step around from your counter to help me– you chatting to each other is a much better use of your time.
I then go to try and find what I need myself. I ask if there is a smaller size of spacking paste (as I have 2 holes) — the response– no if you want it buy it, if you don’t then don’t–
WOW thank you so much for telling me that, couldn’t have worked that out myself. Rude, rude, rude!!!

Everyone who works here is great. They’re incredibly knowledgable and friendly. I’m a single woman who’s had her fair share of hardware store employees speak in an amused or patronizing tone. Not this place. They’re chill and professional.

This is what I would call a great neighborhood store. Loyal to the people in the neighborhood and always willing to help. I’ve been going to this hardware store for many years and I always have a great experience and find the staff very helpful.

I called the store late, 7PM. They were open! The guy answered my call was very nice and gave a sense of we are ready to help and serve you anytime but I told him I might not be able to come tonight. Then, I heard his disappointment from his voice. The location is close so I decided to rush over there.
I walked into a nice size hardware store that was on 8 Ave & Jane for many years. I didn’t know they moved here. Already lived in with dust all over the store seemed to have everything you need for a quick fix for home. The blond man took me to the back area and he picked up one from the display and assured me it should fit. When I looked at it, the size looked different, smaller. but it was in a tight sealed package but this nice guy assured me. I doubtfully paid to the tall man cashier (owner?) and asked him to recheck it for me. He glanced it and said it is the one. I asked if it doesn’t fit, could I bring it back? He immediately replied and said «NO!»
Coming to a local store is convenient and give a satisfaction of helping local businesses but «no returns» policy wasn’t easy to accept. This smaller looking thing miraculously fits perfectly. I definitely check this store before heading to Home Depot next time. After seeing many stores had gotten out of the Village over the years, GH are still serving the neighbors. I say thank you Garber Hardware although your prices are bit high comparing to other local hardware stores.

Ridiculous high prices! Obnoxious service.
It feels like you’re doing them a favor and don’t even think about returning any merchandise. Stay away.

Garber Hardware is a packed store that has what you are looking for most of the time. Been here a few times to pick up various items like wood stain markers, extension cords, cheese cloth, dimmers, plugs, connectors and plywood. The staff is usual friendly and offer to order items you need that aren’t in stock, which occasionally happens. The store is petite and crammed but carries a lot of handy stuff for work. Prices are reasonable. Overall its an alright place to pick up what you need to get a job done.

Fill equipped store, helpful nice guys. Dog friendly! We go here for all our house needs and key copies etc.

Extremely helpful and the store always has what you’re looking for. I actually really enjoy coming here!
No matter what you need they’ll rummage around in some back corner and find the screw that your specifically asked for.
Impressive.

I went in to buy super glue to fix the handle on my handbag. I wasn’t sure if it would work but I figured it was worth a shot. Now, instead of simply selling me the super glue, the guy asked me about what I was trying to fix. I told him and ask if he would take a look at the bag. He said that the super glue might not be the best option because it would ruin the bag. He proceeded to inspect the area of concern earnestly sought to find another solution.
What I admired most was his attentiveness to my problem and his dedication to helping me find a solution. He was very polite and even friendly and provided stellar customer service. That’s something you can’t buy.