Future Tan Midtown

So, I start by mentioning that the review is for the girls on the front desk, not the machines. Yes, that’s me. I cannot ignore the staff and just become a regular client just because I like the machines. I bought a voucher from Groupon. The first visit was ok, but the second.oh.they were sooo rude. Like somebody else mentioned, they really had a condescending attitude. They give you faces, and they act like they’re doing you a favor because they’re doing their job?! I was there only twice, but I didn’t feel welcome. I felt like I’m bothering them. the irony :) Just a small example, no hello, no goodbye, no nothing, even though there were 3 of them. You might as well use some machines and self service. I think it might work better. As I mentioned before, I like the machines, so if you are careless about who’s «helping» you, you can give it a try

Easy to miss if you are looking by address because it is in a building and upstairs.
The receptionist was friendly and helpful and explained their tan machine well. She warned me that I would hate the tan if I went out in the rain with it. I didn’t listen. She was SO right!
Still, a great place to stop in and grab a tan!

Definitely won’t be coming back here even though I had hoped this would be my new tanning place as I work 2 blocks away. The girls on the front desk are so rude and condescending. They need to be trained in customer service skills and learn some proper basic manners. They are so uninterested in being there and were very rude which I found unacceptable. Plenty of other places in the city to go to! If I could give zero stars I would.

Great machines, competitive prices (with points specials happening all the time), super convenient location and hours, and friendly staff.
Dana, the manager, is not only the nicest/​most patient but she is the BEST airbrush tech in the city. Seriously, I’ve gotten a lot of airbrush tans and she is perfect every single time. I even had her spray me for my wedding. She gets booked up pretty quickly though so make sure you call and make an appointment with her!

Terrible experience — was a year-​long weekly regular, now not EVER going back
I was willing to put up with the rudeness from particular members of staff given the salon’s proximity to my apt… but today I discovered (to my detriment) the risks to using a company that doesn’t give a monkeys about their customers.
When getting a spray tan in the Norvell booth this afternoon, the machine malfunctioned and only sprayed my body from the chest down. If this wasn’t enough of a sh*t storm by itself, the receptionist seemed agnostic to the problem, failed to apologise at any point & even beyond failing to come up with a rational solution (going home, washing what I could off, and coming back to spin the wheel again doesn’t count I’m afraid) claimed that she didn’t know anything about the machine (seems strange given she’s been working there for over a year?) and therefore was unable to be of any use.
Wtf. Calling the manager on Monday to complain primarily about the extremely shoddy customer service, and obviously the unreliability of the Norvell booth. Let’s see what she says, but either way I won’t be going anywhere near this place again — horrible horrible experience

The staff is not friendly, and lacks to maintain bulbs.
I came to this place twice because of a coupon and both times I was put in the same stand up tanning booth. The first time I went, there were two bulbs out. The second time I went, there were 6 bulbs out– 2 of them being the same as last time. Considering all six bulbs that were burned out happen to all be located on one side of the booth, I went to tell the receptionist this issue and she simply replied with… «um, okay.» I proceeded to tell her that the same bulbs were out last time I visited and she looked at me like I had 5 heads. NYC has a million other tanning salons– this gave me no incentive to go back.

I’ve been going here for years. The place is clean, convenient and reasonably priced. They have nice high pressure beds and they are good about changing the bulbs.

This place is great. The beds are always super clean and the staff is always helpful and informative while smiling. I feel welcomed each time I come here not like some other tanning salons that make you feel like you are bothering them by coming. The girls who work here will answer all your questions about tanning. I was able to get a great tan in just 1 week with 4 sessions. The prices are a little bit high but this is midtown after all. I would recommend to anyone to check it out. My only gripe with this place is sometimes it’s very hot inside as the ventilation system doesn’t seem to be able to support the heat that comes from the tanning beds. Only reason I gave it 4 stars.

I decided to try this place after finding a coupon on their website for first timers that you can get two free tans with the purchase of one. So even though I think their walk-​in price of $ 35 for mid-​level is a bit pricey, the fact that I was actually getting three tans for that price made it worth the cost. I thought that the customer service was fine, she did not try to sell me on anything that I didn’t need, and you can borrow goggles if you forget which is kind of nice, though I will do my best to bring mine and use my own. I thought that the bed was great… my only complaint is that either the temperature control was not working or I could not figure it out and just gave up after a minute of smashing buttons. So it was a little hot for my taste, but still enjoyable. I will definitely be going back to use my other two free tans, and will probably buy some package after that.

I have never had such a bad experience. I went to this salon planning on buying an unlimited monthly membership until I experienced their horrible customer service. The woman that was working at the front desk made it very obvious that I was inconveniencing her with any questions about any packages. During my 10 minute visit, I received heavy sighs, eye roles and passive aggressive remarks. I rather save my money and walk an extra 20 blocks to go to Beach Bum to give this company one penny. Good job Future Tan, you convinced someone that was planning on having a monthly membership for years to go to a competitor. Do yourself a favor and hire a better staff. I will never step foot into your business again after I was treated the way I was.

Oh my god this place is horrible. I got the lightest color and it looks terrible. The girl at the front was so rude and not helpful. The tan came out of the booth all streaky and gross. I really hope this comes off in the shower! Will never go back.

Literally just left without getting my money back because I saw a huge roach walking on the recption desk. I would rather lose 50 $ than lay in a tanning bed with roaches.

I’ve never experienced worse customer service in my life. Staff is slow, (very) rude, inexperienced, and unwelcoming. On top of that, the mystic machine gave a terribly uneven and «wet» tan (not something I’ve experienced elsewhere), AND the loose door on the booth caused spray to get all over my clothes, which I had folded and placed on the designated table. I showed this to the girl on the way out and she said «not my problem. Try washing it»
I’ll never return. Not even for my free tan.

I purchased a groupon for the unlimited for a month, and I couldn’t have been happier with the service and the bed! I will continue to make this my go-​to spot!

Love love love this place! Bought a groupon and it was the most pleasant spray tanning experience I’ve had. They’re super friendly, explain everything and it’s so easy to get an appointment. The tan lasts 4 days or so and it doesn’t smell after you wash. Love this place.

I purchased a groupon online for airbrush tanning and I couldn’t be more pleased with the tan or experience.
I originally had an appointment for 6:30pm, and I called them right before because my boss was keeping me late at the office and they accommodated me by moving my appointment to 7:30pm.
When I got there I had to wait maybe 5 minutes because there were a few girls in front of me. But Dana who did the spray tan was super nice and did a great job!
Definitely retuning to Future Tans for my tanning needs!

I went for a airbrush tan, I am always nervous trying somewhere new I had groupon figure I would check out. The girl was great, sweet and did a great job no streaking nice natural tan. I would def go back!

I bought the Unilocal $ 20 for $ 49 and when I got there they told me it was only good for 1 spray tan or 12 minutes on the bronzing bed. Its not a big deal, but I think its worth mentioning that it was mentioned nowhere on the fine print:
«Promotion lasts for 1 year from date of purchase. After that period, your voucher is redeemable for the amount you paid. Not valid with other vouchers, certificates, or offers. Voucher can only be used for services, not retail products. Only 1 voucher (s) can be purchased and redeemed per person. Must use in a single visit. Up to 2 can be purchased as gifts for others. Subject to the General Terms at
. Amount paid: $ 20»
Other than that my experience was fine, I wouldn’t pay $ 49 for it, but I only paid 20 so whatever, I kind of wish I had gone for the unlimited week package instead since it was about $ 37? and I would have gotten more tans, too late for that now though. The place looked clean enough and the machine I used looked new-​ish even though there were a lot of cracks all over the glass. I may or may not come back.

I’ve been to this location a few times. Most of the girls are pretty nice and knowledgeable about the products they offer. Its interesting how much there is to know about the science of tanning.
I can tan at my gym too and I only come in here to spray tan. I usually use versa spa and its great every time although if you are in a rush, It does take longer then mystic.
I tried Mystic there for the first time last week and the color was very light for a level two. I’ve been using the Mystic system since it came out and was confused as to why this was so light. I called to double check and see what level I had been given and it was in fact a level two. Was a little disappointed but the girl and her manager were super sweet and said I could come back and get the level three at no charge. Great customer service!

Aside from the obvious fact that tanning anywhere in NYC is overpriced, this place is no worse and no greater than what I’ve seen.
The facility is clean and well maintained. The staff is helpful but completely hating life.
If I had to pick a tanning place in NYC to return to, it probably wouldn’t be Future Tan… City Sun Tanning gives you much more bang for the buck.