Fumfie

Buyer beware. This company may advertise the better price on occasion, but the service is horrible, and more of a scam than a real business. There is a reason they barely have any positive reviews. Proceed with caution.

Ripped off! Purchased a Samsung flat screen TV and got ripped off (scammed) on mandatory shipping insurance not originally disclosed. They called me on the phone immediately after the order was placed and said they needed me to pay shipping insurance to ship my order!!!
Don’t buy anything form these thugs!

Dishonest sales tactics. Ordered a sony a6000 camera online. Right after placing the order I received a call from someone at fumfie trying to upsell high capacity batteries saying the OEm battery was no good. The site mentioned genuine US model however when I turned on the camera the menu was shown in some asian language. Moreover, no manual was included in the box. According to the CC the manufacturer doesn’t include manuals in the box these days in a effort to go green. Complete crap, as the same camera when purchased from bestbuy comes with all instruction manuals and warranty cards.
One of the rudest customer care representatives I ever spoke to. «We sell what we sell» is what I was told when asked about the menu language on the camera. How in the world is someone able to use a camera with asian menus in a country that speaks English! When asked for a return, they offered a return for a 20% restocking fee since the camera was turned on.
Worst place to buy electronics. Buyers-​stay away.

i read all the reviews here and i was scared senseless about ordering from them but i took the chance, called them on the phone, they sent me a confirmation number to my address, after that the order took like 3 days to ship, but only took two more days to have it at my front door, inspected everything from head to toe and the camera nikon d5300 was brand new and i had no problem registering it on the nikon site, came with manuals etc etc and the 18 – 140 lens where brand new also without a single spec of dust, im not receiving anything for this review but since they have very bad reviews here i thought they deserve a thumbs up from my part. I will be ordering from them again in the future, no problems here whatsoever.

If I could give them no stars, I would. These guys are scammers and they don’t have any products. Waisted a week and had to call and cancel my order. Their excused for not shipping my order was «FedEx doesn’t currently accept any shipping orders due to San Bernardino shooting». They are rude scammers, so I encourage you not to waste your time with them.

Best prices; excellent customer service.
First things first, Fumfie competes on prices (and usually wins). So, you have to just acknowledge that you’re going to get a website that’s a little dated, some inventory hiccups, and sometimes a long hold — they’re competing on margins and it shows. For example, the camera I ordered wasn’t actually in stock and took longer than expected to fulfill.
But when I hit this big snafu, their customer service (specifically, Elliot) went the extra mile. He helped me out the whole way through and made sure I got my order when I needed it by – in the end, they overnighted it for free.
Honestly, it amazes me that they can provide on-​the-​phone customer support with these sort of prices.

Ordered a Canon camera kit, a better camera arrived by mistake, a quick call and prepaid fedex return label and the right camera arrived. The price was the best around! I would order from Fumfie again! Elliot and Patrick were great on the phone, the fedex tracking emails and follow up was great.

So bad I cancelled my order, no professionalism at all!
UPDATE: Joseph was able to resolve my concerns

Purchased a Canon 5Ds. Spoke with James and Customer Service. They called to verify I was in fact the one placing the order. Packed was shipped over night and delivered on time. Brand new… in the box. Powered up the device, took several test shots. All is good to go!
I see plenty of negative reviews but I cannot claim to have had the same experience. Everything was great…

Ordered a lens from them. Had to call a guy to «authorize» the order but it only took a few min. He just wanted to up-​sell me some things and that’s fine, that’s a profitable business practice.
Didn’t hear anything for a few days then had to follow up with a phone call to find out when it was going to be shipped. Guy on the phone (in the warehouse?) was really nice, send he’d send it out that afternoon, and boom: tracking number was in email just as he promised.
Lens was fantastic and despite a few delays I’m a happy customer.

After much shopping I found the camera I wanted (Nikon D5500) at Fumfie for the lowest price anywhere ($ 480). This was about $ 40 less than the lowest price on eBay. I ordered without doing any research on Fumfie. A thing I usually never do for any products I buy but for some reason I did this time.
I placed the order using PayPal and got a call from them about 30 min. later. I missed the call but in that time I did research the company. I was terrified by the negative reviews and thought I had made a mistake. When I called them back the person who called me was unavailable. They said he would call me again in another 30 min. He didn’t. So, I called back again. He was still unavailable so I asked why I needed to speak to him at all and was told it was to «verify the order». I asked why someone else can’t help me with that and was told because I was «his account». So, I waited again and he did call me back. There was no sales pitch or upsell just a simple «your order is verified and will ship out today» along with some general questions and chat about which camera I was using before.
The next day I received the FedEx tracking number in the email and it was delivered today. It is just as described. A brand new in the box Nikon D5500.
As I said there are a lot of negative reviews about Fumfie but my personal experience was very positive. I think people are getting the calls to verify and the sales pitch because there is an option during checkout to have them follow up with you. Just don’t check that box and I think they will simply send your order without calling you. Maybe not.
My advice is to always use PayPal or American Express like another reviewer said since they will get your money back faster should any problems arise.

They have owed me $ 2000 since I placed an order for a refrigerator with them in September. It’s a different story as to why I have not received the refund every single time I’m lucky enough to connect with someone by phone.
Order was placed and then I was told 2 weeks later that the product was not in stock… I’m not sure it was ever available.

Worst transaction in my life. told me they had camera in stock took my money then called me a day later to say they fidnt have the camera in stock and it would take 3 weeks i asked for a refund nd they told me they sent it and gave me a paypal tranaction number. but they had no mo. ey in their paypal account to civer it so my money was not released for 7 weeks. got a runaround everytime i called. worrst bunch of scam artist. STAY AWAY!!!

I finally got my refund back when I contacted my credit card company. If u do not get your order in 60 days be sure to cancel it and get the refund. Because. I was told by credit card company that dispute can be open during first 60 days. Please save yourself a headache by not buying anything from them.

This place is a disaster.
My account was debited on 12÷30÷14 for a refrigerator that I had ordered a week prior. The refrigerator was supposed to be delivered by the 2 – 3 week in January. It did not come. I called back and spoke to their customer service manager, Joyce, who promised it would ship within a few days. Never heard back. Two more calls with Joyce (who is an unabashed liar) in February, still no refrigerator. Then I spoke to Elliot on 2÷26÷15 who provided a tracking number with AM shipping. I was told it would ship on 2÷27÷15. As of 3÷3÷15, it still had not shipped, so I called AM Trucking and was told by their customer service that Fumfie had still not made the appliance ready for pickup.
I paid through Paypal and have initiated a claim for a refund. Stay away from this company. This is fraudulent business practice.

Yes the prices are a bit cheaper on some of the items as long as they are in stock but the customer service is by far the worst of any company I dealt with. They behave as it is an honor to purchase from them and talk to you like some scum.

I will never use this site again for any future orders. I placed an order for the Sony a7II body only camera, which came with a free bundle package (all junk, but hey it was free) it said the camera is in stock. I didn’t think to look up reviews on
before that, but I did afterwords. All the reviews I saw were pretty scary, and mostly said the same thing. A few days later I started getting calls from blocked numbers, I don’t answer blocked calls so I ignored them. Then I got an email from Fumfie saying that «I need to call them to complete my order» and that they have been trying to call me, which is what everyone said in their reviews. Basically they want to try to sell you more stuff, and that’s exactly what happened. I explained to him I didn’t have any more money to spend on it right now, but that if everything went well with my order I would buy from them when I get paid again. He assured me that it was in stock and that the order would go out that day and that I would be getting a tracking number shortly, and he guaranteed it would be here by the end of the week. Then he hung up on me. The next day I looked at my account on the site and saw that it said «in shipping» next to my order, cool, but still no tracking number. So I called and asked for one but they told me it was being prepared for shipping and that I would get on when it shipped, soon.
I still never got one so I looked a few days later and on my account page, under my orders, I could see hundreds and hundreds of orders placed, and if I clicked on them I could see names, addresses, what the order was for, etc. All the info on the person, except their credit card number. I never logged out of the site before this, since my initial signup, I chose the «keep me logged in option» so how could I be seeing all this info? The site allows you to download a pdf of your invoice from the orders page, so I could actually download a pdf of every single order placed with them from other people, and all the persons info on it, hundreds and hundreds of orders. I checked my credit card and didn’t see any charges, so I called Fumfie and told them what was going on. Of course they had no idea, and asked me to send them screen shots of what I saw. I looked later and saw that it was fixed, still, huge security flaw on their site. Glad I used PayPal. But before we got off the phone I asked about my order, he told me that it WAS NOT in stock and that they are hoping to get some in with their next camera shipment tomorrow, which would be Friday, and for me to call him back at 3pm and because of my trouble they would throw in a extra battery for free, or that I could get a refund or a different camera… Ok… why is it «in shipping» when it’s not in stock? The website says it’s in stock, the guy trying to sell me extra stuff says it’s in stock. He said he doesn’t know why the other guy would’ve told me it was. So I call him back at 3pm on Friday, they were closed. I looked at the site and saw they close every Friday at 3pm and that customer service doesn’t open again until Monday. I’m pretty fed up at this point. You can actually place phone orders on Sunday, so I called and acted like I was going to place a new order, I asked if the exact same camera, the Sony a7II, I ordered was in stock, he told me yes that it for sure was. So I explained to him who I was and what was going on, and asked why was I being lied to? He told me I needed to call customer service on Monday and that there was nothing he could do, that he only handles new orders. And he also said he doesn’t know why the other two guys would tell me those things, which seems to be consistent with them.
So I call customer service first thing Monday morning, a different, more friendly guy explains to me that, even though my order was placed over a week ago, because I didn’t choose a express shipping option that I was not as much a priority as some one who would order after me, if they chose an express shipping option (even a week later) that they would come first no matter how long I was waiting. So a week and a half after I placed my order I still have nothing, with no end in sight. He told me that I was right, and that they were wrong and that if I wanted a refund that he could do it right away and that it would be back in my account buy the next day. So I did. I checked back around 3pm that day, still nothing so I called the billing department this time. A different guy said «oh, you want a refund?» YES I DO!!! And he pushed it through immediately, I saw an email from PayPal while I was still on the phone with him. Were they waiting on me to confirm I wanted a refund, again?
So a few minutes later I placed an order for the same camera on B&H Photo, it’s in stock, they sent me a tracking number that evening and it’s on its way to me. It costs $ 50 more than on Fumfie but at least I’ll actually get it. I will never bother with them again.

I have been the victim of non-​delivery of a product, and then refusal to refund my purchase price. This is on top of false advertising for said product, which they never even had. Now I know why they have 53 complaints against them this year alone with the BBB, most of them for non-​delivery of products or advertising issues.
I purchased a refrigerator from them with my Visa debit card on July 29, 2014 and paid for expedited 7 – 10 day shipping. I found out after that the refrigerator was never in stock, yet they told me it was on national backorder. Each week they told me it «would be coming in the next week.» It never did.
I started trying to cancel my order on Oct 3, and was told of new dates for the national backorder to arrive. I attempted to cancel my order multiple times: 10/​3, 10/​11, 10/​24, ¹⁰⁄₃₁ and ¹¹⁄₁₃. Each time I was told it would be there the following week and was offered extended warranties to not cancel my order. In fact, one of the times I tried canceling was ¹⁰⁄₃₁ and the «warehouse manager» Steve told me that a refrigerator mysteriously showed up and was being sent out to me. 12 days later, nothing.
I made my final cancellation request on ¹¹⁄₁₃ when Steve admitted that the refrigerator was not coming in and I would be getting a refund along with another extended warranty. When I didn’t receive my refund by Dec 1, I contacted them again and was told that «they were having a problem with their credit cards» and that they would be mailing me a check sometime in mid December. Steve told me they have to go through a system of checks and balances, investigations and a lot of other nonsense.
I threatened to contact the BBB and he finally called me back and said the check will be in my hands by Dec 5. Well, it is now Dec 5 and no check. I called again and spoke with Steve. He told me the same garbage again, that the accounting department needs to go through checks and balances and won’t send me my refund until they are done. Always one absurd excuse after another. I repeatedly asked to speak to the accounting department and was always told that «they don’t speak to people»
Bottom line, I have been strung along for 4 months. They’ve refused to cancel my order. They refuse to issue me a refund. They lie about product availability. They lie about sending out refunds. I am still waiting for my $ 2595 refund and have contacted the BBB, NY Consumer Affairs, FTC, and NY Attorney General among other agencies to help. Stay far away from this disingenuous and shady company. Even a one-​star Unilocal rating is too high of a rating for them, but negative stars just weren’t an option.

I ordered a window AC unit through fumfie’s website. They were the cheapest I could find for the unit. Their website showed it in stock. After weeks of nothing, I contacted fumfie only to learn that the unit was out of stock with no known date for shipment.
Fumfie offered to sell me another unit with identical specs at an additional cost of course. The price for the more expensive unit was the same as other re-​sellers. Fumfie also promised «expedited shipping». Because we were in the middle of a heat wave I agreed thinking I would get the unit in a couple of days. Over two weeks later the unit arrived. I would hate to hear what regular shipping would be! So it took almost 6 weeks total for the unit to arrive!
The unit arrived with significant cosmetic damage; dents and scratches and the box was very beat up. I contacted Fumfie and they offered a very small partial refund for the damage. I no longer needed the unit since the heat wave had passed for the year but I agreed because I was tired of dealing with this.
I never received the refund and am now forced to dispute the charge with my credit card company.
This is the worst run company. Avoid at all costs!

These guys are really bad, in many ways. I purchased an item on their website and during the order process we were informed that we would get an order acknowledgement via email. When we did not get an order acknowledgement, we called to check on delivery status. We were told it would take 10 – 14 to process the order. We canceled the order then and there. They first wanted to add 3%, for an order not confirmed or processed. They then offered a full refund, and indicated it would happen in 7 days. Two weeks later, no refund. BTW, after canceling, we purchased the same item from someone else, lower price, delivered the next day!
Update ~ After I contacted the BBB, a refund was finally issued for the full amount. They lied on the BBB by stating that I had called and canceled because I could not get delivery the next day, which is not the case. I called to get two things; and order confirmation, and a delivery date. After I was told it would be 10 – 14 days to get an order confirmation (not a delivery date, a confirmation) I cancelled the order. When they called back to try and coax us not to cancel, I told them I had already purchased the same washer, at a lower price, that was delivering the next day.