Fong Raymond, MD PC

Dr. Fong might be a very good eye doctor but his staff should all be fired.
My mother went in for a cataract removal surgery on both eyes and was pressured to take astigmatism correct. My mother is 76 years old. She made it very clear that she didn’t want astigmatism surgery. After the successful left eye cataract removal, during the follow up check up, Dr. Fong’s staff told my mother she would have to have astigmatism surgery otherwise «it would be too dangerous to perform cataract removal». This is the most ridiculous excuse I have ever heard as if having two surgeries would be safer than having one. When my mother rejected the offer, she was told her right eye, cataract removal only surgery, would have to be rescheduled.
Like other people have stated here, my mother was also told that cataract removal was $ 700 per eye and $ 1700 with astigmatism correction. If she paid cash, it would be $ 100 less.
I am going to report the unprofessional behavior to proper authority. Dr. Fong’s staff are taking advantages on people who don’t speak English.

This review is for Dr. Fong and his medical abilities. If there is a skill that he has mastered, it is performing eye surgery. He is an absolute perfectionist when it comes to actually providing medical care. My 90 year old grandfather came to him with extreme blurred vision and had Dr. Fong perform cataract surgery. Post surgery, my grandfather is extremely pleased with the results. He claims that he even feels young again because he can finally see so well. There was great aftercare instructions and he had no issues with recovery. If you want a smooth operation with no problems, I would definitely recommend Raymond Fong. He has done something very wonderful for my grandfather and our family is very appreciative of his efforts. Great work!

Raymond Fong is very rude rude rude! but I must to say he is very nice until he gets your money but after he look at you like you are his worst enemy. He think he is the best and he doesn’t let you talk, spends less than 5 minutes after you wait more than 1 hour to see him. By the way my surgery went WRONG! i did it two times with HIM and and still was not good. Thank God another Very nice and caring Dr took care of my vision. please don’t waist your time or money with this rude and uncaring Raymond Fong.

Simple review. The administrative staff is rude and unprofessional. Maybe they are directed by the upper management to behave and reject patient clients that really needed help and accepted easy money making patient that needs no true medical expertise.
On another note, if you can get pass the appointment making and sees a doctor, then you will be taken care of.
Bottom line, the frontline administrative staff is hard to interact with.

Worst medical office ever, the staff shows unprofessional and actually rejects patients. I went to the branch in Brooklyn. I would rate no star.
I called in to make an appointment and was told the earliest appointment would be in jan 2015! I am willing to do walkins and wait for a slot to open. She actually told me dont bother they dont take walkins. So if i have a stye and need to see the doctor right away, i would have to make an appt 1 week ahead? Like i can foresee that i have stye?
The receptionist ask what was the reason and i answered for my annual checkup for health and any issues with my eyes. She actually replied saying i should go somewhere else to any optical store since i am not feeling pain etc. should i consult a doctor when i feel severe pain? I am consulting a doctor to prevent health problems not when i am at the last stage of going blind. Does she have the right to reject patients?
Did she make the appointment for me? NO!

Call earlier in the day and ask how long is the wait for walk in. The reception lady was nice and told me about 30– 45min. So I came in at 1pm and it is now 2:43pm I’m still sitting here waiting for the doc. 30 min earlier a med student did a preliminary exam on me and ask me to sit and wait in another waiting area that is full with patient. If I knew there is second waiting area full with patient, I would have just walk out and save my copay for another doctor. This is so not worth it. If they are so pack and can’t take any walk in just let me know instead of giving me false information.

Dr. Raymond Fong aka The New York Eye Center is the most disorganized doctor’s office ever! I’m a patient with their office for 8 years now and the last time I went there was last year. So, how do they NOT have my records? Did they misfile or lose my record?
Even when I order contacts through my insurance, they will contact Dr. Fong’s office to confirm. They told my insurance that they do not have me as their patient nor have my name on record… not even my insurance ID number!
I don’t even want to mention about the front desk reception but a few courses in customer service might help them… a bit.

I still have dry eyes 6 months after the lasik surgery. I got the full package with all the bells and whistles (customvue and femtosecond) I’m not exactly sure what customvue did for me as my vision doesn’t seem incredible. The optometrist tells me that my vision is poor because of my dry eyes and has prescribed me different eye drops.
The wait times have been fine. The whole process of the follow-​ups have been about 30 – 40 minutes from going in and coming out. Doing the actual check-​ups before the surgery can take about an hour though.
My main complaint is Raymond Fond himself. I did not see him until the day of… make that ten minutes before my surgery. When he checked my eyes, he was wearing pants and a polo. It seemed weird. I was expecting a white coat. It also didn’t help that he was yelling at the one working there that she didn’t properly set up the machine. I thought to myself, «THIS is the guy who’s about to operate on me?»
During the surgery, he kept telling me to look at the green light, but because he was lifting the flap on my eye, the green light moved. He kept telling me to look at it, so I followed it, thus getting yelled at. I didn’t realize until later why it moved, but after having done so many surgeries, I would think he’d know what was going on. He should have reassured me that that was normal and that I should just look forward as best as I can. Not, «The light’s moving because you’re moving your eyes.»
Also, in the contract I signed, it said that Raymond Fond would see me at least ONCE during my follow-​up visits. It hasn’t happened, and my 9-​month visit will be the same lady I’ve been seeing. Though honestly, I’m not sure if I want to see him.
End result: I can see without glasses/​contacts. I can’t see well, but I can see enough to drive.
/​/​edit: I just remembered my 1-​week follow-​up. One of the non-​doctors who checked my eyes asked me if I had been using my eye drops. I said I had. He shined blue light on my eyes, smirked, and said, «yeah… you need to start using your eye drops.» I got so overly upset at his baseless accusation. I HAD been using them. The doctor later told me that I have to be vigilant in using them every hour on the hour even if they didn’t feel dry (a better way to say it). Don’t belittle your customers just because they’ve paid you already. Geez.

Update: It’s been over a year and my eyes are fine. All my follow up appointments went smoothly and I haven’t had to go back in about 13 months. Still one of the best decisions I’ve ever made.

Went here for a regular eye exam to see if my prescription had increased and also to see if there were any general problems with my eyes. You should expect to wait 10 – 15 minutes past your appointment time to be called for the initial checkup by a student doctor, then another 10 – 40 minutes for the followup checkup by a real eye doctor. I have to say that my doctor was very unprofessional and condescending. Apparently, my prescription degree had not increase, but some things still appear blurry from a distance. I told my doctor that things appear blurry sometimes and he said «Well, your vision is fine, you can’t get better than ²⁰⁄₂₀ vision», without asking me anything else in a very annoyed tone. Their service has really deteriorated over the years. They seem to be more focused on LASIK and focused on those customers nowadays. Go to another eye doctor if you can.

After reading these reviews, I felt it was necessary to clarify some things about Dr. Fong’s practice. Feel that a lot of the reviews are completely biased and lose focus on what matters the most: Does Dr. Fong’s lasik work?
I got lasik from Dr. Fong over ten (read that 10) years ago. My cousins got lasik. My cousin’s aunt got lasik. MY WIFE got lasik from Dr. Fong. All of us have had successful operations with ZERO hiccups. This is why I give Dr. Fong five-​stars. He is a true professional who doesn’t BS around. Dr. Fong takes the procedure VERY seriously.
And over ten years later, I still have ²⁰⁄₂₀ sharp vision. Never had a problem or a hiccup. Convinced my worrisome, complaining, PAIN IN THE ASS wife to get lasik and she eventually relented. Now she can’t stop raving about Dr. Fong and lasik.
To all the people complaining about the price, you DON’T HAVE TO DO THE SURGERY. Remember, you are having an elective, NON-​MANDATORY surgery on quite possibly the most important part of your body, YOUR EYES. If any damage were to happen during the procedure, the damages may be irreversible.
So all these other reviewers are complaining about the wait time and costs have obviously no clue on how difficult and sensitive this type of surgery is, just don’t get one. Dr. Fong and his team are very professional, they are not in the mood to cuddle or nurture your fears or life problems. If you’re feeling upset because you feel like you’re paying a lot, then go to cheap lasik chop shops: no one is forcing you to take this procedure.
If you’re looking to get the safest lasik surgery in the city, Dr. Fong is your guy.

DO NOT GO TO Raymond Fong for LASIK. I got Custom Vue Lasik (the most expensive kind) from him over a year ago and I am having all sorts of problems with my vision but he deemed my procedure a success. I see a ton of halos and starbursts whenever it gets dark, even on a just a cloudy day. I knew there was going to be an issue when the only time I’ve seen him was during the hour of the surgery. Pre-​op and Post-​op was all done by his «experienced» assistants. Worse part was that he messed up twice during the surgery (couldn’t hold suction on right eye and flap was not placed right)! And yet this was not documented and is still called a successful operation.
Even after multiple visits throughout the year, they still have no solution for me and gave me the same answer — my eyes are fine, NO THEY ARE NOT!!!
I might very well be a rare and strange case, as one of their fresh out of college doctor claims, but do you really want to take that chance? Take your money to a reputable doctor where you can have a more professional procedure from start to finish. At the very least, you won’t be just another number on surgery day.

2006: Custom Vue
I had 3 cousins have Laser Vision Correction (LVC) with Dr Raymond Fong and they all have perfect vision and love it so why not?
I came in for several consultations. Each time was a different person. This was all in the Flushing Office. I opted for Custom Vue — which was new at the time and cost an extra $ 500 or $ 1000 per eye. It came out to roughly $ 4k for the entire procedure. It was the same price for cash as it was insurance so I opted to skip the paperwork.
The day of I showed up in the Chinatown Main office and they took me upstairs to perform the actual blueprints of my eyes. This was done by another specialist to scan each eye (the «custom» portion).
I was escorted to another room, then was taken to the laser room. I was seated, they clamped my eyelids open, put numbing drops in my eye and I waited. Moments later, someone comes in and introduces himself as Dr Raymond Fong. Yes — I have not met with him once throughout the process and the first and only time I meet him, I can’t see. He explains the procedure and pushes a button. I paid this guy $ 4k to push a button. Flaps cut, it was not even minutes. Lasered, just mere seconds. He left. I was led out and by the time I was back downstairs in the lobby, I could already see better than when I walked in. Miracle!
I was 680 degrees before I went in. I came out ²⁰⁄₂₀ and ²⁰⁄₂₅. I love my new vision. It is easily the best decision I’ve ever made in my life. I hope you have the same experience as I did. Best of luck to you all!
* I’ve been to several Eye checkups since 2006 and every Dr I’ve seen was very impressed by my Laser Surgery. They each on separate occasions informed me that one of my eyes had healed back «seamlessly» so unless you are looking for the cut, you would never even see it. And the other was done very well. They even asked who performed the surgery. I never wore my goggles afterwards. Was this attributed to my own healing? Or the Dr’s skills? Either way, I am very lucky.

It’s been about a month now since I had Lasik done by Dr. Fong. The surgery was performed uptown at a separate Lasik center other than his main office in Chinatown. I chose the femtosecond operation and all I can say is that the total procedure took about 10 – 15 minutes max. I was in and out of the surgery center in about 1.5−2 hours and by the next day when I went in for the post-​op, I had ²⁰⁄₂₀ vision. The procedure definitely wasn’t painless, but it really isn’t anything to worry about. And this is coming from someone who quite frankly cannot stand to look at a needle for something like blood work.
There’s a reason Dr. Fong is renown throughout the industry as one of the best in the business. The procedure was quick and the results just as much so. It has been a life-​changing event and I have recommended it to all my friends. If you have been considering Lasik, I HIGHLY that you check out Dr. Fong.

I was planning to have a LASIK surgery on January. Dr. Fong’s assistant, Jennifer is very helpful. She explained to me in great details about this surgery and tried her best to schedule a time for me as soon as possible since I had to leave the country on early February for vacation. The surgery is indeed very expensive. However, I was really into this because I don’t wanna wear eye glasses or contact lenses anymore. But, I changed my mind after I saw some LASIK related videos online. I got scared due to possible complications and unknown long term effects. I guess dr. Fong is really busy because he only spent a few minutes with me. For me, it is a big decision, and the doctor didn’t give me much assurance about it even though he said I was a good candidate for this surgery. They did perform several tests to see if I could do this though.
well, maybe in the future, i will contact them again if i’m totally prepared…

Wait time is absolutely ridiculous. Waited 40 minutes before initial test. Then waited another 15 – 20 minutes to see the doctor (who is acutally a optometry student — they have students doing all the exams). Then I got to see the real doctor for like 2 minutes. They have way too many patients and consistently overbook apppointments. I went to my eye exam duing my lunch hour but I was gone from my office for 3.5 hours!!!
When I did my lasik a few years ago, I never saw Dr Fong until I was in the operation room. He was not very nice and kept telling me to relax (in a harsh tone). I tried but if you are going to cut me, it’s obviously very hard to relax.
Anyhow, today, I was charged $ 50 instead of $ 20 for copay, they claimed I need specIal medical eye exam (vs regular eye exam). Given if that is true, then they really screwed me over. I swtiched jobs last July. I called Dr Fong’s office and asked if they accept VSP (the vision plan offered by my company). I was told yes. So deductions have been made from my paycheck for premium payments. Only upon this visit did they now tell me I cannot use VSP since it only offers the basic eye exam. Since I had Lasik, they tell me I need the special medical eye exam (I really don’t know what’s so special about what they did. I have been wearing eye classes since 2^nd grade and as long as I can remember, the eye exam I had at the OD I have visited in the past is always been the same). And I need to use my medical coverage, which requires a $ 50 copay for a specialist (VSP requires a $ 20 copay). So I now have to pay them a higher copay upon visit AND I am paying VSP from every paycheck since last July for NOTHING. I cannot cancel VSP until next year so that would be 20 months of payment for NOTHING.
When I called and informed them I had swtiched job and asked whether they accept VSP, the office should have checked my file and tell me NOT TO take VSP and advise me that my visit would be covered under my medical insurance. They are not doing their job very well at all.
Anyone has recommendation for a good (and definitely not overbooked) OD in midtown?

I’ve been a patient here for a number of years here, but I think I’ll be looking for a new doctor now. I went there for regular checkup yesterday and it took me 3 hours to see the doctor. They were way overbooked and the place is like a factory assembly line with college kids shipping you around until you see the doctor for at the most 10 minutes. When I was taking an eye test, these same college kids were having a really loud conversation in the same room. The doctors are good but they barely have any time for you.

It’s been a little over two years since I got Lasik eye surgery and I still have to say it’s one of the best decisions I ever made. I decided to get it done in NYC rather than Austin (where I currently live) because Dr. Fong had a sweet promotion going on. $ 4000 total for 2 sets of eyes. Why would this be such a good deal unless I was a mutant with 4 eyes? Well my brother also wanted to get Lasik done as well and he already lived in NY so this was perfect for us.
The procedure was quick and the follow-​up went as smooth as can be. His office was always super busy with Asian patients, most of which pay in cash. If you have any experience with doing business in Chinatown then you know its all about the paper.
²⁰⁄₂₀ vision is a blessing and for those that have it, be thankful. For the rest that have to deal with corrective lenses, Dr Fong, can give you the gift of perfect sight at the right price. You won’t regret it.

Okay, so I didn’t come here to get LASIK, but I do routinely come here to get an eye exam, and pick up a new prescription.
They have TONS of patients on file, and the waiting room is always packed, which means you will probably have to wait 10 – 20 minutes past your scheduled appointment time. Once, I had to wait almost an hour! Kind of typical, but still annoying, especially in a dank waiting room FILLED with people.
The doctors are pretty good, and do a nice job of giving me a routine check-​up. There’s just a lot of waiting, since this place seems to be popular, and the waiting areas are not very fancy or even that comfortable.
I’d say pretty standard service. Not sure if it’s worth the frustrating waits.
ALSO, most of the people who work here speak both mandarin and english.

I decided to get LASIK eye surgery here last year in October. I had to go to 2 or 3 pre-​op appointments all during the day and had to take time off from work (remove one star). I had to pay the whole fee, almost $ 3500, in cash to avoid a $ 100 fee if I paid by credit card (remove one star). The operation went smoothly and they said I now have ²⁰⁄₂₀ vision (add back star). The post-​op was quick although I would have liked more interaction from the doctor. Overall, I’m pretty satisfied because I don’t have to deal with contacts/​glasses for the rest of my life! :)