First Choice Locksmith

I do not understand the other reviews. I have used them multiple times in the past few years and have never had issue with their services. I recently needed them on an emergency basis as the key provided by an Airbnb lessor did not work on the apartment door. My guest (just arrived from Italy) was distraught. I surveyed the situation and (as a novice) thought a new lock was needed since the owner had told us that she had had problems with the lock (and noted such in her listing). The locksmith arrived in a timely manner (it was a Sunday) and determined that no new lock was needed, only a correction of the strike plate (which he ground) and the lock worked fine. He could have upsold me in a minute but only charged their minimum house-​call of $ 150. I would recommend them in a heartbeat.

When I needed a locksmith, the doormen in my building were very, very critical of this business and its owner and told me not to use them.
As a neighbor, the frequent noise– including on weekends– from this business gets tiresome. Do they have to work outside, yelling and otherwise making noise?

I’ve had three encounters with this business. Having keys made in the store was efficient and reasonably priced. Having a lock changed at home was also fine — the guys were punctual and efficient and the cost was not unreasonable ($ 135 for a house call with parts). But having two closet doors and a bathroom door fixed, with perhaps $ 50 max of parts and LESS THAN AN HOUR’S WORK cost me $ 633 (six hundred and thirty-​three dollars). I queried the amount, given the cost of materials and the time taken, but I was told that the billing is «by the job.» Don’t say I didn’t warn you!!!

I thought the service was really fast and the lady was friendly! I had three keys at $ 15, $ 2, and $ 2. One of the $ 2 doesn’t work but I’ll go back later to have it fixed. The other two work great and the lady was very friendly explaining how the machine works! Will come back again if my $ 2 key gets fixed.

Avoid these guys at all costs. They are over-​priced and deliver poor quality service.
I went one afternoon to have a simple Medeco key cloned. The lady who manages the shop made the key and charged me $ 20. The key didn’t work.
I called and she told me to «come back after 3pm» to have the key re-​made by their «Master Locksmith.» When I returned at 4pm, the Master Locksmith was nowhere to be found. I was told to wait 15 minutes, then another 15 minutes but ended up waiting for 45 minutes before I ran out of patience and left. The lady who owns the shop refused to refund my $ 20 the entire time.
I ended up getting the same key made successfully for $ 10 at the shop across the street from my home and promised that I’d write this review to shed some light on my «experience.»