Ferguson Bath, Kitchen & Lighting Gallery

The experiences I’ve had with Ferguson completely reflect the other reviews on this page. What a disaster of an «upscale» retailer. I hate it when a vendor tells me bold face lies and does so with an attitude. They completely bungled an order I tried repeatedly for days to move forward as there was a deadline. I was steered to Gracious Home instead where everything was handled while on my first call, and even with losing 10 days with the clowns at Ferguson should still come in on time.

Stopped in on Columbus day for information on bathroom sinks. Had no idea that Davis Warshow was gone and replaced by these people. My husband and I were totally ignored by the staff. 2 women behind glass partitions looked up and then continued on to their computer screens. Receptionist was on the phone. When we went back, she was gone. There were sales people on the floor, 3 with one customer. I wrote to them advising of bad service. No reply. Avoid these people. They really aren’t interested in your business.

If you want to feel bad about yourself, visit Davis & Warsaw. Better yet, ask for the old lady with long blond hair and bangs. She’ll really do the job. I asked if she carried a single-​hole Victorian style faucet and showed her a photo of a bridge faucet when she curtly interrupted with a scoff «nothing like this exists. No single hole faucet exists with a bridge». So I told her I was just showing her the photo so she knows the style I’m going for (and she would’ve known that had she not cut me off). I asked again if there are brands that make single hole Victorian style faucet (just to see what she’d say) and she condescendingly snarked, «No». Hmm. I could’ve sworn Moen S72101SRS is a single hole Victorian faucet. Anyway, I asked what kind of sink would be compatible with a 2-​hole faucet with a certain reach. I don’t want the faucet reach to be long and the sink width to be short because that would suck. I assumed she’d give a rule of thumb being a bath/​kitchen saleslady and all, but she sarcastically kept repeating «you have to ask your contractor» to which I replied, «I did and he said to get anything I like. I don’t know what I’m supposed to get (that’s why I’m asking you pretentious snot) I should’ve stopped before asking her about another sink on display because she got pissed I asked more questions. Well, you know standing and answering questions is such a tough, backbreaking job. Silly me didn’t consider her feelings. I thought showrooms exist so it can ‘show’ products and allow people to ask questions freely without judgement. Oh, right I just remembered this is Davis & Warshow where human decency, courtesy, and common sense are nonexistent… unless you flash your cash, that is.

Awful service. Total disinterest. Bordering on rude.
Went to Waterworks. A world of difference. Welcoming, attentive, great sales help.

Stay away from this place. I placed a fairly substantial order which I wanted to add items to. Left multiple voice mails and emails to salesperson and no reply over the course of several weeks. I finally got a hold of her by calling multiple times a day and she proceeded to tell me that I items I ordered 6 weeks prior were no longer in stock or available. I wanted to come up to the showroom to pick out replacement parts and was informed she was too busy for the next several days to help. Huh? You charge outrageous prices and can’t even pretend to provide customer service?

Aviod!!!
If I could give negative stars I would. My sales Associate Teriann Mecke was pleasant when we placed our order and informed me it would take 2 – 3 weeks to deliver. Then when it did not arrive she give me another date two weeks later. Those dates came and went and I did not receive my shower pan or a phone call with an update. Everything she told me from the beginning did not occur, the appropriate thing to do would have been to reach out to me immediately when the dates she stated were not met, not for me to have to continually contact the company. In addition, after all my own efforts to get my shower pan delivered, when delivery arrived the wrong shower pan had been ordered. It seems like she dropped the ball every step of the way. The only thing she cared about was the sale.

We played the game with one of their salespeople, who was helpful, and had some good ideas. But given the physical location of the place, we knew we would likely get hit with some serious sticker shock. (Prices HAVE to be higher when you’re paying for that much retail space at 58^th and Lexington)
Simply put, the quote was outrageous. CRAZY — even with the «discount» for designers, etc. (We worked with a friend of a friend, who helped us get 20−30% off each item) But it was still just mind-​boggling.
$ 1,000 for a stainless steel sink. VS $ 450 online anywhere
$ 2,000 for a shower system VS $ 1000 again online
$ 600 for a pretty basic toilet VS $ 425 for the same exact model, again online
The list was endless. And this is not a comparison of apples to oranges — I’m talking same makes, same models, same brands. (My favorite was the casual, «Well, that towel holder is $ 700, but you get a 20% discount on that — so $ 560.» Wow. What a bargain)
With minimal work, I figure we saved about $ 10,000−12,000 on our kitchen and bath remodel.
They are clearly catering to the «Honey, I got my $ 250,000 bonus. Let’s put in a new bathroom and kitchen — and let’s not even LOOK at the prices — cause we’re just so damn rich!» crowd.
If you’re into splashing money around to brag about your high end shower diverter, then go for it. But if you value a hard-​earned dollar, I’d take a pass.

I had same experience as Lucy O. (below)
Not one person acknowledged my presence — even though i was there for quite a long time.
They are not the only game in town.
The receptionist didn’t even have the decency to say ‘bye’ when we left.

I was excited to visit the AandD building to begin my quest to redo two bathrooms. It seemed, without an appropriate (and appropriately dressed and coiffed) entourage in tow, I was an unwelcome guest at a number of the showrooms.
After lingering for an absurdly long time, I asked for help with an item at Davis and Warshow, and before the salesperson (because, yes, that’s what he is) told me anything about it, he made sure to state very clearly that it was, «a very high quality item,» and, he was certain it was «quite expensive as a result.»
Thanks, buddy, but you have no idea what my budget is, and you shouldn’t always judge someone’s ability to pay based on what they wear on rainy summer-​Fridays.
Ick. I probably will still buy what I asked about, but certainly not from this place.