FedEx Office Print & Ship Center

Had a great experience here– had to print a banner for the first time, and they were very friendly and helpful. Printed my order perfectly, communicated about timing and status, great service.
Also great location! Really convenient to my work.

The location of this FedEx is really convenient to any office in Midtown, and I was pleased that I could place my printing orders here. Unfortunately, despite CC’ing myself on my order requests, outlining specific information pertaining to my order, and even receiving responses from the FedEx team, when I came down to the Empire State Building, I was told that «no one received orders under that name.»
Being on a tight schedule, I wound up having to print my documents on the self-​serve computers, and got way fewer copies than I would’ve liked, for far more money than I wanted to pay. The color processing was pretty off too; it seemed like the printer was out of cyan ink. When I asked a printing rep who was standing around if he could help me, he said «No, I’m too busy,» but the store was empty and he wasn’t waiting on anyone. I was wearing a black suit and heels, and maybe looked a bit formal, but I was hardly the only one dressed that way in Midtown. I was also exceedingly polite despite being given the run-​around, so it’s hard to take it personally.
In the end, I feel like this FedEx location doesn’t really want my business, and that’s a shame. As I said, it’s in a great location, they’re not under-​staffed, and the security guards in the building are really sweet and helpful if you think you’re lost. Other FedEx locations in NYC have been able to follow through with our orders, and I hope this location can grow to do it too.

This is by far THE WORST Kinko’s location EVER. I don’t recall how many times they’ve delayed or messed up my orders. I’ve grown white hairs because of them. There has been a couple of times when I even had to go behind the counter to open up my file on the computers because they didn’t know how to do it.
The bad thing is, the management there don’t even care. I’ve complained so many times to no avail. My advice? Stay the heck away from this place if you’re looking to have something that is deadline dependent.