Family Dollar

Ok so we all know the customer service is horrible and that the lines can get super duper long but it is a family dollar and it has what you are looking for. Great stuff for kid parties and small groceries.
You would think that a corporate company would put one of their franchises in a Spanish neighborhood and at least hire one person who speaks the language. I have seen many people not understand English and having the customers be rude, ignorant and dear I say ghetto towards them.
I have seen people try to steal from there and get cursed out by the manager and a guy that looks like he could be the body guard. He just stands by the door all the time. Really nice guy unless you piss him off.
They need to hire proper people that have great customer service skills and perhaps speak Spanish or live in the neighborhood. Perhaps even better train their employees.

Horrible store! This store is supposed to be convenient, but it actually causes a lot of frustration. First, ALL of the EMPLOYEES are on their phone having an entire conversation, some with headphones. The customer service is horrible. The manager is horrible and as rude as the workers. NONE of the workers know where anything is located at. The lines can literally by the back of the store & the so called manager would not direct another employe to assist with the line. Part of the reason why the cashier lines are so long (besides there only being one cashier) is that the cashier does not work with a sense of urgency. In my opinion, their biggest priority is being on the phone. Secondly, the fixtures in this location are a safety hazard, which most of the them are in the way! Thirdly, this store is unorganized! Honestly, I rather walk an extra block and pay a few bucks more at Duane Reade rather then wasting my time at Family Dollar. What makes it worst is that they have cameras throughout the store, but have not taken a minute to realize that part of the reason why there is an increase in theft is beside they are short staffed & the staff is ALWAYS ON THEIR PHONE !!!

One, they have better prices compared to more corporate stores. You can purchase brand name shampoos, over the counter medicine and sweets at below market price. Two, you have to check the box and make sure the product hasn’t been open. I went to purchase oatmeal and their was a hole on the side of the box (could it have been a rat?) Two, expect long lines during peak hours. Staff members are not as productive. When theirs a long line, at times the other staff member does not open their register hence, long lines.

I came in here about a month ago looking for socks. I got 2 6 packs of Hanes tube socks for $ 15. While it may seem expensive than other dollar stores in the neighborhood, they carry many more items than the 99 cent sores nearby and what they do have for more than $ 2 is quality stuff. The cashiers are generally polite and professional.

Save yourself! Go to the 99 cent store up the block or the deli across the street! The wait line is at least 30 min, the workers are rude and terrible. The prices are just like every other family dollar of course the only issue here is the customer service. Worst workers ever!

This star rating is for their customer service. It is by far the worse I have experienced. Catina or Catarina is the worse their as a cashier. She had an attitude and was directing a line of people as if she was being mobbed. Everyone was calm on the line and there was only about 5 people waiting and if you got even a bit close she would say «only one person at a time» my father went to see something that was placed in front of the register And immediately «sir! One at a time!» I respectfully told her, he’s with me, and were waiting. Moving on, she did it again to the people behind us, then as she is stuffing everything in one bag and we had about 13 items, so you can imagine we were surprised and my father said can you not make it so heavy were going up 6 floors, she made a nasty face and said «I’m not shesss» so that’s when I was upset and said enough, what is the facial expressions for? You have no training in customer service and obviously no one cares because another employee passed behind her and laughed. Customer service 0 you can have a good business but when employees are this nasty it turns you off. Can you believe I prefer the one on Brownsville! They are so kind and great you at the door.

the prices of this location is fairly okay, can be somewhat better because of the fact that there are so many other stores located nearby with better deals, overall the store is great, the staff need to be more customer services friendly. But overall its a great place to shop.