Fama Espresso Sales & Repair

These guys are amazing. They had my zacconi riviera twice now. The second time because I tried to replace the gaskets myself. Haha. I won’t try that again. They are fast, expert and very friendly. Having my machine in the shop was like being parted from a member of my family. But it’s back safe and sound and fully operational now thanks to them.

For several years my office has had their espresso machine repaired by Fama. We have spent thousands of dollars in repairs only to have it returned broken time after time. Sometimes they’ll fix one problem and break something else. When they say they’ll come back to fix it they never do. Don’t waste your breath speaking to the receptionist you won’t get anywhere. It’s time to throw in the towel and find a new repair shop. Any recommendations?

I really like these guys. I’ve had the same Lavazza machine for way too long. By all accounts, it should be dead in the junkyard. I like it, though, so when I finally couldn’t get it to work anymore I brought it in to Fama repairs. The customer service was superb and my machine’s still running perfectly three months later. It was in and out in just a couple days for a very fair price. I recommend this place to everyone!

DO NOT USE THIS PLACE. The people are rude, the interrupt constantly, and I was even hung up on. The technician came to look at our machine, couldn’t figure out what to do with it, and took it back to the store. I called to say don’t worry about it and they wanted to charge us $ 170 just to bring the machine back. That’s $ 170 for a guy to take a machine to and from their shop. To fix our machine it will be $ 220. $ 50 to fix it, $ 170 to bring it back. If that’s a rip-​off I have no idea what is. Stay far away from the terrible customer service of this place. And just in case you’re still thinking about using them let me add that during my 2^nd phone call where I was again repeatedly interrupted I was told that I was the one who was rude. Yes, that happened. If I could give this place negative stars, I would.

I only just discovered this company when our Marzocco FB-​80 fizzled out and I had no idea where to turn (our only machine). These guys sent out a technician and within hours it was working perfectly. A big thank you.

It is absolutely impossible to work with these people. There isn’t an official Lavazza repair service in the city, so I had our company’s unit dropped off to inspect a problem with water leaking into the drawer. I called a few days later to check on the status of the repair and the technician said he was just about to try it and that he’d call me back. After not receiving any phone calls at all, I called back and was told it would be ready in a couple of days. We were charged $ 248 for service and parts, and received the machine. When we plugged it in, some lights on the display were not working. I called to ask why this was happening and was told that «when you open up the machine, it causes a short circuit on the display cables». We were never told this would happen and basically, they repaired something by breaking something else. I called them multiple times to try to get an explanation and to have this repaired — yet I was told I would be charged for this?!
One week after our last interaction with Fama (the lights problem solved itself, magically, so I dropped it), the machine stops suddenly heating up water at all. I call back and ask for them to have it checked again because this is the second problem since we received it less than 2 weeks. The lady I spoke to was incredibly rude, requested that she speaks to «whoever pays the bills» and proceeded to tell me that I am not listening to her and that I have a very bad attitude. She then just hung up on me.
Certainly not a way to treat your clients. This is absolutely ridiculous.

There are some places that are hidden treasures of NY. Fama is one of those. Mostly a commercial sales and service place for ‘hardcore’ expresso machines, this is the real deal when it comes to fixxn a sick coffee machine. Aside from being the only place I could find that repaired Expobar’s, they minister to any brand of serious machine. The repair shop is replete with thousands of parts and technicians with arcane knowledge and an intuitive sense of what’s wrong. They not only fixed our most revered machine, they also stood by it and made it right when something went wrong several months later. Good peoples. Fast service. Reasonable prices. Whattafind!

The week of January 7, 2013 I called FAMA expresso and they told me they do repair Lavazza coffee machines. During that week I brought my machine to there location at 450 W. 44^th St. and was told they would look at the machine and call me. There was a $ 35 charge to look at which would be applied to any repair bill. Before repairing they would call me and tell me what was wrong and tell me the charge for the repair. I called several times and was told they had not looked at it yet. I spoke to one gentleman who said the problem sounded like it could be the motherboard and if so it would make no sense to repair. I then called John Manfred of the Lavazza company and he indicated that if it was the motherboard the problem would probably be in the relay that could be repaired very easily and the part would only cost $ 3.95 and all they have to do is solder out the old one and solder in the new one I call FAMA and told them that. I then called on January 15 and they told me that the machine had been repaired (they never called with any estimate) and that the charge would be $ 95. I picked up the machine on January 16 from Anthony who told me that the problem was a loose wire and that they had cleaned the machine. On January 16 I took the machine home and that evening it worked. The following day on January 17 the same problem that had caused me to bring the machine in for repair re-​occurred and the machine would not make hot water. I called FAMA and spoke to the woman manager or owner and explained the problem. She told me no problem just bring it back and they will try and fix it while i wait (since every time I have to go there it’s an hour or more of my time) On January 22 I brought my machine back and immediately was told by 2 men who were there that this was not the machine they repaired I told him that’s ridiculous this is my only machine and here’s a receipt. They kept insisting it was a different machine. Finally one of the men said it wasn’t the machine he repaired which was a new one and this is an old machine. I found Anthony who had done the repair and while I sat in the car they looked at the machine. He then brought me back upstairs to see the woman owner or manager. She began insisting it was not the same machine, when I began raising my voice and telling them this was a nightmare and ridiculous she finally said that I had open the machine and tried to do something with the wiring and that the screws in the machine were not there screws they use. Again I insisted this was ridiculous. I had never touched the machine and the problem that existed is the same one I had when I brought it in. I asked if there was a repair warranty and she said yes I said well …“this is a nightmare please if you won’t honor the warranty just give me back my machine and refund my money. She then told me she would not do this, that they had repaired the machine and this was another problem. I finally got my machine and told them I’m going to stop payment that the machine they never repaired properly and this whole situation was crazy
WOW