Exec Cleaning & Maid Service

I’ve been trying to hire maids for my parents now that they’re getting on in years. I don’t want my mom having to wipe the house down head to toe every other week. However, nobody ever teaches you how to hire a cleaning service when you’re in school. I’d hired a few independent services before trying out Exec, and I never knew what I was gonna get.
My experience with Exec has been stellar. I appreciated the options on the website, but people don’t realize that those are just buttons. The people who clean your place are still human, and if you make any effort to reach out to them and give instructions, they will get all the stuff done that you wanted.
I once contacted customer support with a logistical question, and they were super helpful and friendly. I have no plans to switch services any time soon.

Hired this company awhile ago for house cleaning I bought from groupon and the person who cleaned our house did a great job, but not trust worthy. She cleaned my in-​laws room (in laws were out of the country). When they returned I found out they were missing significant amount of money from their room, but by the time I found out… it was too late to even ask (which she will probably deny). Karma… what comes around goes around. The company said all their cleaning professionals are bonded and trust worthy… yeah right!!! Will never trust a cleaning company again!

Not happy with my experience. Bought a Groupon with the understanding that my cleaning professional would bring all the necessary equipment. I’ve had other cleaning services before but I went with Exec because of the deal. Well I got what I paid for. Cleaner didn’t have a vacuum. Average cleaning job overall, didn’t do the things the other more expensive cleaners did. I would say don’t go with Exec if you need a deeper clean.

Exec was bought by Handybook (now called Handy) but I’ve continued to use them. Still reliable, excellent cleaners. And, they have a new customer special — you can get a 1BR cleaned for $ 25 the first time.

If I could give them 0 stars, I would.
I purchased a group on after reading the positive reviews here, hoping to have found a good recurring cleaning service. This was not the case (thankfully I booked 1 appointment the first time, rather than a repeating one).
The merchant and cleaning attendant have made it impossible to book a decent appointment. I tried booking right as I purchased it — for 3 days out. I specified that I have my own cleaning tools, and a big, but very friendly dog. It seemed to have gone through successfully at the time. I received an email the morning of my appointment telling me that my voucher was reactivated and that I needed to book again because they couldn’t find anyone. When I attempted to book a second time online, the voucher didn’t work, so I had to call them to request a new booking. I specified that I needed someone very soon, and to let the individual coming know that we have a dog. The woman who was scheduled called the night before telling me that she has an issue with her kids and needs to come later in the day (I had to modify my work schedule to accommodate HER — this service was supposed to make my life easier). I said OK. Day of, she calls asking how to get to my place, and while on the phone I decided to check that they told her about the dog. She stated that she is petrified of dogs and so cancelled the appointment. Now, I am spending the rest of my day cleaning, something I expected them to do. Definitely NOT what I am looking for in a cleaning service.
Breakdown:
Customer Service: Good, friendly phone staff at handybook. Also, they didn’t hassle me when I requested a refund.
Ease of Scheduling Appointment via Groupon: Fair
Keeping an appointment: Impossible
Cleaning: Unknown
Reliable?: NO

I loved the ease of scheduling appointments. I only had 24 hour notice and found a time for a bargain! I especially liked how the tip was included in the base price and how transparent the website was.
Veronica came to my place around 5pm yesterday, and I really adored her. She was timely and extremely personable. She was super detail-​oriented and my apartment is now spotless. I highly recommend!

I couldn’t be happier with this service! Not only did I get a 3-​hour cleaning session for less than $ 40 (thanks Groupon!) but my house is utterly spotless! I was worried at first because I did get a cancellation notice asking me to reschedule my original appointment, but on the day of the cleaning, Rose-​Ann arrived early (texting me to let me know so), brought her own vacuum cleaner and some supplies (although I told her she can use anything I had at home) and was scrubbing away right after I walked her through the house pointing out what I wanted to have done. She got all the air vents, inside the microwave, all my tile floors, shower, tub, both bathrooms — the works! She was very professional (asking if it was ok to turn the vacuum on whenever I was on the phone). I also loved that as soon as she was done with a room, she would kindly ask me to check it and make sure she got everything and to let her know if there was anything she missed. My place looks like the day I bought it! I would definitely use Exec Cleaning again (more specifically asking for Rose-​Ann again as well). Highly recommend them, especially if you can snag that Groupon deal.

I purchased a 3-​hour cleaning from Groupon. I booked the service for 9:00 am. My boyfriend leaves for work around 9:30 and was going to let the lady in. She ended up being 45 minutes late, causing him to be late for work. That was annoying, but she did a good job cleaning.
The other issue is that when i booked online, there are boxes you can check off for different services you want done. I chose inside fridge, inside oven, and interior windows. I thought this meant they would just make sure these got done. But it actually meant that each service was $ 17 extra, $ 52 total (and 30min extra time per service). I never would’ve asked for this if I’d known. It just wasn’t clear when I was booking. My fridge/​oven/​3 little windows weren’t even that dirty. I can’t imagine it took 1.5 hours to clean them, not to mention what was she doing for the other 3 hours? My apartment is tiny and just needed dusting, floor sweep/​mop, and bathroom scrub down. I’d left a list of things I’d like done and some of them were ignored.
Overall, the apartment got cleaned so I was content. But I definitely wasn’t blown away. Probably won’t use them again because I’m still just bummed about the extra fees I ended up paying.

I bought a Groupon for Exec Cleaning and can safely say I was pleasantly surprised. I grew up having cleaning women in my childhood household and hire one to give me a move-​out cleaning in Chicago but neither came close to the service I received with Exec.
Like I said I bought a Groupon for $ 39 for a 2 hour home cleaning. Scheduling and Gorupon redemption was online and super convenient. When I signed up I was offered a deal which allowed me to get a 2^nd cleaning for just $ 19. The bargainista in me, snagged that right up and made a recurring monthly cleaning (can cancel anytime). I made the first appointment for the following week, but had to cancel last minute because I had to make a last minute visit to a client. I’m sure if I called Exec and explained the situation, they would have understood and refunded me my Groupon but I didn’t have the patience for that. I was able to cancel online about 12 hours prior to the appointment without being penalized further. A few weeks later, I developed an illness which confined me to my apartment. The more time I spent inside, I began to notice how much I really needed to get it cleaned. I called Exec and asked how much my next cleaning was. I explained that I canceled last minute and understood I could not get a Groupon refund for the cleaning, but wanted to know if I still qualified for the $ 19 cleaning. She told me that because I canceled, she would give me the cleaning for free this time, but I lost the $ 19 cleaning. All good in my book.
Now on to the cleaning. Like I said, I had been sick and really needed a whole apartment disinfection. I worked a lot and quite frankly am just too lazy to spend a whole day cleaning. I maintain and clean here and there but a whole day would have been a death sentence. I booked the appointment for 8am with Barbara Thyme so I would be able to let her in and leave for work. As I was getting ready around 7:50, the phone rang. I appreciate the promptness, but I was not ready. But like my dad said. «Stop being a bitch. You’re lucky she came early rather than late.» I told her I would come down as soon as I grabbed some clothes but she was able to get in the building and up to my floor. I let her in, and explained that she only needed to clean the floors, counter tops, and bathroom. I showed her where my cleaning supplies were (I honestly didn’t see any on her, but she told me she had a vacuum. Where she was hiding it is a mystery.) and was on my way. All day at work I was nervous. Last time I had a cleaning by another company, it was a disaster. I came home to the same apartment I left so all day at work I was nervous. Not to mention I don’t like my friends in my apartment when I’m not home, let alone strangers. When I did get home I was so impressed. The floors were beautiful, the kitchen was spotless, and the shower was so shiny I couldn’t believe it. She even cleaned my microwave and stove even though I hadn’t asked her. Her cleaning deserves 5 stars!
Future cleanings for my apartment are set at $ 58, a price which is very reasonable for the area, so I think I will continue my monthly service.

My cleaning lady arrived 30 minutes early and stayed late until everything was done. My apartment was a disgusting disaster. It looked like a bomb had detonated in the middle of it. Now it’s literally cleaner than it was when I moved in.
My suggestion: tell them what you want done. Say what’s most important to you so they can get that done first. For example, my lady spent over an hour on my bathroom (necessary) but then I told her to do the rest of the apt and leave the kitchen for last. My kitchen is the size of a checker board. If I need to clean it myself, it takes 10 mins. Fortunately, my lady had time to finish that as well.

I used to love Exec– I had a beautifully cleaned apartment and some cute mints waiting when I got back. All online service– the cleaning version of seamless– and, if not cheap, then reasonable rates.
But then the name Handybook was added to their brand, and everything started going wrong. The email confirmations came– multiple times– but every.single.time I have scheduled a cleaning in the last month, it’s been cancelled due to a «family emergency” — this last time, less than 40 minutes before the cleaning was due. And the customer service people seemed shocked when I demanded a refund instead of yet another doomed reschedule.
I’m now on the search for another company… Hopefully as good as exec used to be.

I hired Exec for a move-​in clean, and scheduled it for the day before my move. While the service was hardly inexpensive, I was comforted by their website and assurances that they did a thorough job. The app is very user-​friendly, and I specified in the notes that I wanted the closets and window sills cleaned well.
Much to my disappointment, those were the two areas that were NOT well cleaned. The closet shelves were still dusty from the prior tenant and the windows were caked in a layer of dust — it was clear that neither was cleaned well, if at all. Overall, the apartment was certainly in much better shape, but definitely not worth the $ 160+ charge.
I immediately contacted Exec to let them know, and was pleased that they offered to send a team the following morning to clean those areas. I showed up at the apartment on moving day, and despite two attempts, the window sills were still dirty and then noticed how most of the floors were so dusty.
I complained again (and sent photos of the grime) and was offered a $ 25 discount on a future cleaning. But why would I spend more money with them to get that discount? When I pointed that out, they offered to send a crew back to my apartment to fix those areas, but at that point, I’d already cleaned them myself and was fed up.
Very disappointed by the experience. Customer service — responsive and great; cleaning service — fair.

I’m glad I used Exec Cleaning service. This is my first time getting my apt cleaned because I was just tired of doing it myself. The service was WONDERFUL! They came on time and even texted me when they were almost there. I loved the mobile alerts especially letting me know when they were finished.
The bathroom and kitchen is two of my least favorite areas to clean and they did a great job. My stove was super greasy from all the bacon and eggs I cook every weekend and it was good as new when they were done. They even did my dirty dishes! The bathroom sink looks great and the toilet is nice and spotless.
The apt feels new again after living in it for 2.5 years. I would recommend this service to anyone especially if you hate cleaning like me. Booking online was a breeze and everything worked out perfectly. Would use again and again. Thanks Unilocal for the referral.

booking the appointment was seamless as can be. you go online and indicate how many bedrooms and bathrooms you have… book the time and date… and you will get an email confirmation. voila! you don’t even have to pick up the phone.
our apt has 4 bedrooms and 2 baths. i was explicit and advised that they didn’t need to clean our bedrooms…(personal space!!!) and told them everything else should be cleaned up. we had two women, (Jessica & Yvette) come to clean up. They were both very nice and professional and even brought their own cleaning supplies (minus a vacuum which we did not own). But that was ok, the floors were swept using a swifter.
For the most part, i was satisfied with the overall cleaning. My only criticism is that i wish they would have cleaned the floors a bit better… as i did a second wipe down, and it was still a little dirty. I was hoping for spotless… but it was already a pigsty from before, so no additional complaints. But other than the floors, everything was clean and i was happy to come home to a clean home!

This was my first time getting a house cleaning service while living in Brooklyn, simply because I didn’t know affordable services existed for apts. Albeit, my roommates were slightly concerned about having a maid service come into our home, but Exec was very professional from the scheduling to the actual cleaning.
I was pleasantly surprised when Exec came to clean my apt — they arrived on time and were really friendly. In about 2 and a half hours, my apartment went from looking slightly grungy and college-​esque to polished and fresh. I honestly haven’t seen my apartment this clean, ever. They even left chocolate on the bed like a hotel would do. Amazing. Thanks again.

Highly Recommended! We were looking for a cleaning service that would help us with our busy schedule. My gf and i are barely home. But when we do, it’s always a mess and we needed a professional intervention. Exec is Amazing! Swear that i’ve never felt so good about any services never mind a Cleaning service to actually go write a review.
They clean everything from top down and bottom up. Our home felt like a home again. Their services is very detailed oriented. Our bathroom was spotless even to the tiny cracks in the wall was clean. Our microwave was a mess since we do lots of reheat of take outs. It was refreshing to see it in it’s original form after the cleaning.
We are truly impressed with their services and i am sure you would too.

Very impressed with this service. I got my studio cleaned last Friday, booked a convenient time the day before, and two women showed up early on the day of the cleaning. They brought their own cleaning supplies (most of which were «green») and cleaned places no one had ever thought to clean before.
Before they left they reviewed what they had cleaned with me. Nice personal touch was the chocolate they left behind.
I like the ease of this service, you get notified of everything by text. My apartment looks great, if only i could keep it like this…

Oh Exec, I’m so glad you’ve made house cleaning so easy and standardized. I’ve used Exec Cleaning in Chicago and was pretty impressed by the quality of work. Was about to visit my sister in NYC and her place is not exactly always in tip top shape so I decided to treat my sister to a house cleaning. She definitely needed it and I have sneakily scheduled it for when I was coming to visit her so we could both reap the benefits of a nice clean apartment. Booked everything online, super easy, same professionalism as in Chicago — maids got there on time, were polite, efficient, and most importantly cleaned like a pro.
Let’s not forget the delicious chocolates they leave for your enjoyment when they’re done. LOVE.
Recommended it in Chicago and I will recommend it again to NewYorkers. Reliable, trustworthy and they do a fine job of cleaning your house. They have definitely earned the spot for my favorite house cleaning service.

Pros:
–Scheduling convenience
–Great communication (texts, emails)
–Reliable
–Polite, friendly service
Cons:
–Slightly more expensive than some other cleaners, but great experience and worth the price!
I had two wonderful cleaners come this morning, and they did a great job. I loved getting the texts saying when they were arriving and when they were done. Booking online was a breeze. I’m happy with the service and they did a great job.

This is such a slick service! The 2 women who showed up to clean my apartment were both very nice and arrived on time. I felt comfortable leaving my apartment with them there.
When I arrived back, the place smelled great (fresh and clean!) and they both cleaned and tidied up my things. There was also a really cute note and a piece of chocolate saying «Welcome Home!»
However, my favorite part about the service is the ease of scheduling. It can be booked and paid for (including tip) online, Plus, on the day of, I received text-​message updates saying my cleaners were on the way, as well as when they had finished.
All in all a great service. Would highly recommend.