European Cleaners & Tailor

Had pants hemmed here. Slightly uneven work for quite the pretty penny.
The staff here is so unfriendly, uncaring, and unwelcoming. I’ve had better customer service from a sack of rocks.
The tailor, who, in his defense, barely spoke English, called my legs «heavy» as he was hemming my pants. He later corrected himself by saying «strong», but now I have the BIGGEST COMPLEX after visiting European Cleaners and Tailors.

I used European cleaners for several months basically because of the convenience to our apartment until they ruined two of my Brook’s Brother ($ 100 per shirt) button ups. Granted the shirts were several years old but if you own BB you know that they can last forever and I’ve taken my shirts to other cleaners without any issues. Two of my shirts ripped within a week of each other at the elbow apparently because of the starch European Cleaners uses. When I confronted the manager Manny he came up with every excuse that it wasn’t his fault even after we both went to the BB store and they said the shirts should not be dry cleaned or starched (just washed and pressed). The manager Manny said it was my fault for telling him to use starch, when I had no idea that starch would ruin and decrease the life of the shirt. The manager did nothing to make the situation right. I have not been back since.
I highly recommend Bellaire cleaners for several reasons. Their prices are reasonable and they will pick up and drop off your clothes. In addition, the owner is extremely nice and welcomes you into her store with a warm smile.
Disclaimer: I do not work for Bellaire cleaners nor do they pay me.

I came here in search of a tailoring place that would hem some new slacks that I got for work. I asked around if any of my friends had recommendations or places they go to but there weren’t any. So this place was pretty much just a leap of faith for me.
The owners there I’m assuming are husband and wife. The husband spoke just a little English and I was able to communicate better with the wife because she spoke more English than her husband, which I found odd since the husband was the one measuring my pants for alteration…
However, the wife noted that the tailor was backed up on business so my alterations may take some time.
I’m not disappointed at the job on my pants. It wasn’t poor quality and the stitches have not come out yet so that’s always a good sign! The alterations didn’t take too long. I dropped off the slacks on a Wednesday and got it back on the following Monday.
On another note of the atmosphere and attitudes of the business owners, I was nice to the couple and patient with them so they gave me the same treatment.

Great place. The very kind owner stitched up a jacket pocket right on the spot for no cost. They obviously care about their customers and providing the best service.

Walked in with a broken coat zipper asking for a replacement zipper, but the tailor and another man working there quickly found matching zipper pulls for it and fixed in a jiffy saving me time and the expense of replacing the whole thing. $ 12 which was about right in price, I felt.

This place is very friendly and will try their hardest to accommodate your deadlines. They clean everything we’ll and get out all the stains. They also have great delivery and overall great service. Hard to find a neighborhood place that knows you when you even call.

I have such a bad luck with dry cleaners! This time they ripped one of my shirts. Fair enough, accidents happen. I did not like the fact though it took over two months for them to pay for a new shirt. And that was still not the classic straw that broke the camel’s back. There is more. At some point in time they decided that it was time to smash all the buttons of both cuffs of one of my shirts. Or, just to make things more interesting for me in the morning, to staple my shirts to the plastic cover. It happened few times. Very sloppy. However, the breaking point was the lady who works there cannot keep her large behind behind the counter few extra minutes in the evening so customers can pick up their laundry after 6:30PM. Her excuse was that they close at 7PM. In practise there is no way with these people to drop a laundry early in the morning and get it back in the evening. Do yourself a favor and bring your business somewhere else!

My current girlfriend frequently gets annoyed at my inability to make any sort of decision without first researching the hell out of it, so you can bet that I researched all local cleaner options before settling on European Cleaners.
Let me back up for a moment. From 2002 – 2010, I lived on 97^th street near Central Park West, where I became spoiled by the great service I received from Maxene Cleaners. In June 2010, I moved to 93^rd Street near Broadway. As I am particular about my dry-​cleaning instructions and prefer to interact live with the counterperson, this move meant that I needed to find a new cleaners near me (rather than leave my laundry for pick-​up for Maxene).
I diligently researched all the local cleaners within a 2 – 3 block radius — reading all the Unilocal reviews and even paying in-​store visits to some. Finally, I settled upon European cleaners.
The first reason — location. Although there was a cleaner closer to my house, European cleaners is still pretty close by. In addition, they are open (with limited hours) on select Saturdays and Sundays and generally have good hours during the week (although I must say that their tailor’s hours are pretty poor — 10am-​5pm weekdays only — very inconvenient for a single, working man).
The counter-​personnel have always been friendly and competent. When I first started patronizing European cleaners, they had a super-​efficient counter person. He was replaced after a few months by a woman — who has been there since. She’s good in her own right too — and friendly and reliable.
Most importantly, I have never had any problems with their laundry/​cleaning services. Let me explain. I’m a single professional male. My dry-​cleaning/​laundry consists of 1) bulk laundry done on a bi-​weekly basis and 2) dress shirt dry cleaning — done on a weekly basis. My bulk laundry consists of socks, underwear, undershirts and tee-​shirts. Aside from a lost sock here and there, I’ve been satisfied with European cleaners service, pricing and turnaround time for their bulk/​bag laundry service (they will deliver it same-​day evening if you drop it off by 9 – 9:30am). As for my dress shirts, my wardrobe consists of Turnbull and Asser dress shirts. For most of them, I opt for the regular dry-​cleaning (no-​starch/​hanger). For certain favorite shirts, I opt for hand-​press, no starch, box. As with my bulk laundry, I’ve been very satisfied with the results. The shirts always come back as specified (no starch), clean (all stains removed) and delivered to my door with no mixups/​lost orders. I also occasionally take placemats, bedsheets and duvets here to be cleaned — all with great results.
In addition, aside from her limited hours, the tailor’s work has also been completely satisfactory — though I’ve just used her for some relatively simple pant-​hem lengthening/​shortening jobs.
Having used European Cleaners continuously since June 2010, I definitely recommend it to anyone living in the 93^rd street and Broadway vicinity!

Based on the reviews we set up an account here since we live around the corner. I should have known it wasnt going to be a good relationship when we had to beg for laundry bags. We asked for two, one for laundry and one for dry cleaning. After weeks of asking finally one bag showed up. OK, so we continued to use a second bag from another cleaner that had ehri name silk screened on the outside. Well after a couple of months that bag finally ripped, so we asked for another bag. Again asking and asking. Still No Bag. Back to this in a moment…
Then we received some laundry back and had a white mens undershirt that was dry cleaned for $ 6.75. We called them and asked what possessed them to press and clean a tshirt they responded, «yea we saw that but thought it should be dry clenaed.» My wife asked them about (in person BTW) and they «claimed» they tried to call us. Yea right.
So I arrived home from a business trip and decided to bring in a pair of suit pants that needed hemming. The lady at the counter mentioned the incident with the «undershirt». She begrudgingly gave a $ 5 credit (not $ 6.75 like we were charged), but I didnt want to battle over the $ 1.75. So I then asked about the second bag. And then it came. The statement that I couldnt believe. «We, uh, the onwer, said we have to charge you for a bag». Are you kidding me? Charging for a bag so I can send in my laundry??? Nuts. I then took the pants that needed hemming to another cleaner. They can have the extra bag.
Please dont patronize this cleaner. There are cleaners every block on the UWS that give you FREE bags for laundry… what a concept! I’m surprised they dont charge for hangers :)
I think the other ratings MUST be from relatives of the owners or employees.

Excellent dry cleaners! They have always done a top-​notch job on all of my laundry, dry cleaning, or tailoring. And the lady who works behind the counter is so nice! It’s a plus that they’re open on Sundays because I’m never around on weekdays.

Luis provides the most attentive customer service I’ve received in ages! He is such a nice person to deal with and really knows how to run the business. The prices are a little more expensive than another dry cleaner I used to go to, but I would rather pay more anyday since the other place (Tower Cleaners) ruined an expensive item. European Cleaners is great!

ugh, do NOT go here with anything you value. I got my wedding dress pressed here and they broke my bustle! Good thing I have resourceful friends who can work magic with safety pins. To add insult to injury, I wasn’t so much as offered an apology when I went back to complain. Never again.

We take all our dry cleaning here. Before we moved into a building with a laundry room, we took a lot of our wash and fold here, too. Service has always been friendly, and they do a great job. I’ve never lost items, never had the kind of bad service the first reviewer had here, and the prices are fairly reasonable. When I’ve dropped off laundry here, every item has come back smelling fresh and clean. Stains? What stains? Every stained article of clothing I’ve ever brought in here has come back looking good as new. Definitely try this place out. I can’t vouch for the tailoring, as I’ve never used that service, but I highly recommend them for dry cleaning and wash and fold.

Wow. I’m really shocked by the other review for this place. I have never had any tailoring done there, but I get all of my cleaning done there. With the exception of the occasional vacation, it is always the same guy working the counter. He’s always very nice to me.
Anyway, I really enjoy eating at restaurants, especially Italian restaurants. I also really enjoy red wine. Feel free to check out my reviews to verify these two facts. What my reviews probably can not verify for you is that I also have quite a penchant for spilling virtually everything that I eat on my clothes. I don’t know much about stain removal, but I’m pretty sure that red wine, marinara sauce, and chocolate sauce are probably some of the tougher stains to remove. European Cleaners manages to consistently get the stains out, though. So I’m a fan, as the little gray italicized statement next to my four star rating would indicate.

To begin, their tailor-​work is mediocre, at best. I’ve had pants hemmed here, and when I tried them on, each pant leg was a completely different length, and if that isn’t bad enough, the tailor tried to say it was my fault, because thats how ‘I wanted them’!!!
Also, if that doesn’t put you off from coming here, then the manager’s horrific attitude should encourage you to steer clear! I was in there this morning to have a dress hemmed (I was in a rush, and they are the closest to me) and the guy told me it would be $ 22– so I simply asked him why it was more expensive this time around, as I had the identical dress (in a different color) hemmed by them for $ 18 2 weeks ago– at that point he said «If you have a problem, you can go somewhere else» and he walked away from the counter… I tried to call him back over, and told him that I didn’t care what he charged, I just wanted to pay because I was in a rush, and he REFUSED to help me.
He just kept telling me to ‘go somewhere else’, and he ‘wasn’t going to help me’!!! The incredible sense of entitlement that this guy had was simultaneously shocking and horrifying.
Unless you are looking for sloppy tailoring, and a nasty attitude, I recommend avoiding this place.