Enzo Clinical Labs

ENZO LAB IS A NIGHTMARE, HORROR STORY!!!
I simply asked them to send the «invoice» to my fathers office because he can fax bill to his HR department.
Instead, they sent the invoice stating HIV/​AID, STD TESTING” which was written BOLD ON paper! My dad co-​worker left the documents on his chair as he left early on Friday. On Monday, he noticed the document!
You guys are outrageously disrespectful and are a complete nightmare! You harass people with daily calls and have not regards to ones privacy. I would advice Doctor offices/​companies to not work with them as they are hinder your practice. Enzo lab discusses me!!!

Here it goes: I did a blood work on April last year in one of there local labs close to me (by then I did not know that lab belonged to enzo clinical labs. Otherwise, I would think twice because the reviews of this company are really really bad online!). Then I forgot about the whole thing. As we know, if we don’t receive the invoice, we will not know where and whom we owe money. I had a co-​pay account provided by my company loaded with money. The co-​pay card was expired by 1^st of June 2013. But we still could use the account for a month after that to pay any bills coming in on time. I did not receive anything form this Lab last year within three months of the service. But I suddenly receive an invoice this May (13 months after the service) stating that I owe them this amount of money! I was shocked to see a bill after 13 months! I called them and my insurance company. They both said they processed the bill on time! But why I received this stupid invoice 13 months after the service and my co-​pay account was already expired? Their inefficiency and laziness caused me to pay from my own pocket! If you could. avoid this company at any cost. I don’t want to see anybody to have bad experience as I did:(

First of all, this review does not refer to this place in particular but the company as whole. Since there is no record of their head-​office on Unilocal (or I am unable to figure out), I am posting it here. So if you are looking for the review to THIS particular outlet, its not the same.
My doctor’s office sends blood samples to this company for testing. After a recent change in my insurance, I have a good deductible so I have to pay majority of the bills. After insurance clears the bill, I should have gotten the bill.
For some reason, their system recorded my partial address and the bill could not be delivered to me by USPS. It went back. A person from the billing department calls me to confirm my address. I confirm (correct) the address but this person was extra-​ordinarily incompetent to write down the basic address. I do not receive the bill after 5 months of the actual billing date. The bill goes to the collection agency. I corrected the address with the collection agency and had a talk with their billing department. Of course, my tone was not at all great but I tried to be as civil as possible avoiding any cursing (only because I did not really know who I talked to before).
I asked Enzo personnel to send me a letter saying it was their billing error and it will not be reported to the credit bureaus. The attitude I got from the personnel was incredible and she only sent a one liner email, saying the collection account is closed and it will not be reported to the credit bureau. (What about your mistakes?)
Finally, I get the bill and I send in the check. Surprise, surprise, they do not receive the check after 2 weeks of posting (where as all other bills posted with this bill were cashed)
Now, a month ago, another sample was sent and I still did not receive the bill. I called up 10 minutes ago and the personnel tells me the incomplete address. So I correct the address AGAIN (and there were no notes in the account of prior address correction).
To be very honest, I am appalled at the working style of this company. I have serious inability to express by dissatisfaction and anger towards this company in civil fashion on this board (so I will refrain from that) but I hope that the reader got an idea of my anger and frustration.
Next time, I plan to request the doctor’s office to send my blood sample somewhere else for testing purpose. I do not have any interest in giving my business to this incompetent company.
Note — Usually, I am extremely tolerant person so I avoid posting negative reviews and give the business a chance to improve. But this particular case is beyond my tolerance. I am posting this review so that other customers should be ready for this experience.

Impressed with this place. I called ahead to see if I needed an appointment and the person who answered the phone was nice, friendly and very helpful! Then I got there and I was attended to immediately. They took my name and insurance info, then my blood and I was done in under 5 minutes. The staff was nice and friendly too!