Enterprise Rent-A-Car

Perfect customer service, flexible, clear and always friendly. It is clear that Jay makes his team feel at ease and work professionally. Very impressive. The car was great as well, very spacious for an economy car, running smooth, and clean. Five stars.

Everyone at this office location is very friendly and professional. The cars are always in great shape and clean. That’s why I keep coming back!

Fast, efficient and friendly. I’ll be renting from this location again.

Wow I can’t even begin to tell you how different this place was to the nightmare I had at thrifty across town over that It I was still reeling from. I walked in. They said hello. I signed papers, no waiting. They were very nice. Did a quick inspection with me. And I was off! And they even called to check the next day just to see if everything’s OK. I got home, turned it i. No problem. I live down the block so they were patient while I dragged my skis and suitcases in stages before I turned in the car. Only downside is you have to turn it in by 7 at night. But it was so easy to rent. Prices were competitive. Sometimes I rent at the airport because it’s that much cheaper than renting in the city but the prices at enterprise were the same. So glad it’s right down the street. I’ll still use zipcar for short trips but enterprise at this particular location is my go to for anything overnight now.

I’m waiting for response. Because my bill was incorrectly double. I hope a quick response and Later I’m going to change this review and say how was the service.

I love renting a car from this location. The two times that I have, everything has went off without a hitch and I’m in and out in less than 10 mins. If there is a line, usually it’s like 1 other person and I can get on with my trip as planned. They are friendly and are great about making sure that you are a happy customer.

generally its been smooth. but i showed up 30 mins late and was told my car has been rented out already and they are waiting for more cars to arrive. i dont understand how i can make a reservation for the next 36 hours and within 30 minute my car was given away.
otherwise the staff handled the rest of the protocal with confidence and professionallism

The usual outstanding professionalism you get at just about any Enterprise. Very friendly and apologetic for even a short wait. Zero hard sell about insurance.
The location is a little grungy, on the second floor of a garage. I’ve had some trouble getting the car type I reserved, in one case having a convertible forced on me for a family trip (in chilly weather!).
My only real complaint, though, is the limited weekend hours. In addition to being inconvenient, that situation can create lengthy lines when they open at 3pm on Sundays. Still, the rates are good and the service is great, so (almost) all is forgiven.

Amazingly good service. Respectful staff with a smile on their faces. The process is quick and easy and you’re on your way. I became a regular customer and they instantly recognized me which was nice.

I have used this location well over a dozen times. Never has it been anything other than a smooth and quick transaction. The staff is friendly and competent. I highly recommend this location if you live in the area.

We started renting from Enterprise several years ago when a different, low budget rental place told us they didn’t have a car when we showed up to pick up our reservation. Not only did the guys at enterprise have a car, they allowed us to hold it over the phone until we got there. They have always been friendly and accommodating, and though the new location is farther from where we live, the fact that it’s in a 24 hr garage is helpful for late night/​early morning returns. Also in my recent rental they upgraded my car at no additional cost b/​c I had to fit our double stroller in the back. They are great! May not be the cheapest, but they are worth the extra money in my mind b/​c of the ease of renting and the convenience of off hour drop offs. Not sure if he’s still there but Brian was always so nice to us.

Very good customer service very helpful people but they should have a $ 30 per day cars because my insurance company only cover 30 dollar per day :(

I rent from Enterprise every two weeks due to work. I’m pretty sure I’ve driven almost every intermediate sized car they have, and have interacted with every person behind the counter by this point. All of the positive reviews you see here are not planted – it’s the real deal, folks. This is by far the best car rental place I have ever been to. Customer service is efficient, courteous and friendly. It’s a great team.

Considerate and helpful and seemed to be responsive to my questions and needs.

I’ve rented a few times from this location and all the staff are excellent: they’re friendly, helpful, and very accommodating — once I hadn’t checked the location hours correctly and arrived almost 30 mins. after they closed, but Brian was still able to help me get my car rented. Superb customer service, and the location is very convenient for me, not far from the 6 train at 77^th St.

A professional staff lead by Nuno… gets the job done quickly and efficiently.
Have rented three times from this location… about 5 blocks from my apartment.
Very clean cars. Quick in & out turnaround on getting you in a car and a great staff that treats you well and guides you on your needs.
Great rental location… try it… you will be pleasantly surprised by the ease of renting with this staff.

Brian and his staff are all great. I’ve been with Enterprise for over 10 years… whatever day my 1991 Volvo died. The staff is extremely courteous and I’ve never had a problem renting from them. They always go the extra mile to make my rental experience as good as it gets!

They used to be on 85^th street but moved to this location not too long ago. Different spot but same great service and customer care!
Quick, easy, and courteous. My favorite place for renting a car whether it be for weekend getaways or a work trip. No hidden fees and the staff who work here are terrific. Hours are a bit wonky on the weekends but it’s located with a 24 hour garage so if running late there is no problem returning the car. You can trust the garage staff here. Have never had a problem returning after hours.
What’s great here is that a few times now I had reserved an economy car and these guys upgraded me to a sweet ride at no extra charge. I like that they walk you to your car and look it over to make sure all is ok. They explain things such as the insurance plans and fees but don’t pressure you into making extra purchases. Very accomodating with special requests too based on vehicle preference. Also, reserving a car on their website is pretty easy.
A major plus is that this Enterprise location seems to have much better rates as compared to what Avis or Hertz wants!
Hot damn — more gambling and booze money for my Atlantic City weekends!

All around great experience. Friendly, efficient staff (rented from Damian, returned to Brian); a clean, safe car; all in a very convenient location with no waiting.
I had no pressure to buy optional insurance or gas ‘pre-​purchase’ (in fact they gave $ 10 back when I returned the car with an extra ¼ tank). The daily rate was a little higher than the cheapest rates I could find online at local airports or in Jersey, but the location can’t be beat, and there are no extra airport fees charged.
The Enterprise website said this location didn’t have any vehicles available for 1-​way rental (return to airport location), but when I called in they were totally accommodating and quoted me the same rate as the website.

I’ve rented from this location twice now and the service has always been great! Cars have never given me any problem and they usually have a couple cars for me to choose from. The staff is always very friendly and I’m usually out the door within 10 – 15 minutes. This location is conveniently down the street from me and I will most likely be renting from them again next time I need a rental!