Enterprise Rent-A-Car

Amazing service, great car, nice nice nice guys working there. Everything was smooth and easy and Devin was awesome.
As I type this I’m on hold with my cable provider and spent about 1.5 hours on hold with a different organization yesterday. Makes you really appreciate that good customer service is so important and not the standard. Thanks guys!

Have rented through here several times only because Fiat of Manhattan (another 0 – 1 star business) uses Enterprise for loaners when my Fiat (which is always broken) is in the shop.
This experience was no different from any others.
It started with waiting for 30 minutes at the dealer for Enterprise to pick me up after I called for them, only to call again and learn that they «forgot» about it.
Then, as usual, every single car they have is absolutely disgusting and dirty. The inside of their garage has evidence of washing cars (water on floor, soap, rags, etc.), but I have yet to see a car that is actually clean.
Like most other cars from them, it reeked of cigarette smoke (notwithstanding the 2 prominent no-​smoking stickers on the dashboard). (This is, of course, an indication of the clientele — who would be so discourteous as to smoke in a rental car.) Who knows whether this Enterprise location actually penalizes people for smoking in the car. I doubt it, as everyone there is completely disconnected from his job and takes no pride in his work. But even if they do, the penalties are clearly not steep enough. (Frankly, I think people should be fined the cost of a replacement interior for smoking in a rental. Of course, what I’m sure happens is that Enterprise collects some penalty (additional revenue for them), sprays some $ 0.50 febreeze, and then forces the permanently soiled car on future renters.
They were actually cleaning the windows of the car when I arrived, but since it was nighttime, I didn’t notice how shoddy of a job they did until my morning commute directly into the sun. They clearly hadn’t washed the inside of the windshield in a long time, perhaps since the car was new. There was a thick film on the entire inside of the window that created such a glare in the sun that I almost had an accident. (Even without the sun you could hardly see through it.) I had to clean the window myself at home, and it took me several cleanings to actually make it clean.
In sum, this place is gross. The people don’t care. Go somewhere else, unless you can’t avoid it. (And one way to avoid it is to not buy a Fiat or Chryler/​Jeep product from Manhattan JCD.)

Extremely quick & efficient. Was in and out in less than 10 minutes. Return was easy too. Excellent!

These guys are exceptional. Clean cars, courteous service, upgrades where possible. If you are hiring in Manhattan this is the ONLY location.

Absolutely excellent!
Manager was awesome.
I always hate renting cars but this experience just changed my opinion.
It allowed me to enjoy my trip without needing to worry about the car or gas or where and when i can pick it up or return it. Very accessible. Very reasonably priced.

ENTERPRISE had me at «Hello»!!
Professional and courteous… I walked in off the street in a hurry to rent a car after an awful experience with my ZIPCAR account.
Greeted by a wonderful group of men in suits & ties. The facility was immaculate.
They saw my frustration and immediately were eager to accommodate me.
In less than 5 minutes I was on my way in a new, impeccably clean car, filled with gas… Wesley, thank you so much for all your assistance!
I can not say enough about this location. Returning the car was as seamless as obtaining it!
What began as the day from hell resulted in a stress free transaction as it should be!
Thank you Guys!!! I will see you again soon!

Great customer service! Very friendly and accommodating.

I needed a car on the spur of the moment and for what I expected would be one day. This Enterprise branch turned out to be a godsend. I made the reservation on line and when i got there the next morning, the rental process was quick, easy and pleasant. It turned out I needed to extend day by day. I called the branch and they made things very easy, and were willing to convert the day rate into a weekly if/​when it turned out that this would be the better choice. (As it wound up, the day rate turned out best.) The return pro cess was also easy and pleasant. Could not have asked for more. Highly recommended.

We rented a car from Enterprise through Expedia portal. Mistake: though we asked for a toddler car seat, none was available at the rental agency and just a little was done for trying to find a solution. Had to buy one in a shop nearby as we did not want to cancel the trip. Argument was given that the special request did not appear on Enterprise system. Also, the customer service was bad after returning the car: we are still waiting for the bill to be sent by email after questioning the fare applied which is higher than the one expected.

I came to Enterprise only because my group of friends and I were so furious with Budget car rental. We only booked budget because of their cheap prices but it is not worth it! The staff downgraded us and wanted us to take their 4 seater fiat because that was the only car they had. Keep in mind our group consisted of 5 people and we were doing an east coast road trip around NY heading to DC. They wanted to charge us more last minute to upgrade but the original reservation we had was for a 5 seater car. This all wouldn’t have been a big deal except they were being extremely rude. It got us really upset and we were already behind schedule so we just walked out. This is how we ended up at Enterprises and I am so glad we did! We called first and told the phone rep we were behind schedule because of Budget and told him exactly what we needed. He said he would take care of us and booked for a 5 seater basic car. When we arrived we were help by Cleveland. He was such a professional and got us in and out within a few minutes. He was also the only one working (and it was busy) but he definitely knew what he was doing. And guess what? They didn’t have the basic car but Cleveland upgraded us because we had called prior for the reservation. It’s really amazing how great customer service can make someone’s day. We were put in a great mood again was off to our awesome East-​coast adventures (we’re from Cali). Please do yourself a favor and if you decide to rent a car go with enterprise. They did not get their great reputation by doing nothing.

Rented for a day trip, and staff was friendly, professional, funny (joking with each other), and most important for New Yorkers — efficient! They gave me the normal pitch for every extra they want to try to sell you, and weren’t pushy at all if I wasn’t interested in something. Both arrival and departure from car took less than 5 minutes. Very happy with the experience.

On December 22, I learned from the NYC based car mechanic that our car would not be ready for our trip to spend Christmas with our family in Massachusetts. Trauma. The mechanic arranged for a car from Enterprise. Upon my arrival at Enterprise and their learning that I was a Christmas baby, they went to the wall to get us an appropriate car in the context of a sea of holiday reservations. There was some misunderstanding re the rate because of the holiday, but the staff at Enterprise did all they could to be fair to all.
The story had a happy ending

I rent here frequently for work related travel. The staff is extremely accommodating and friendly! Although I have my choice of rental car companies in the area, I would choose this location every time.

This place is awful. The staff is incompetent and Customer Service is non-​existent.
Go to any other Enterprise instead.

I’m new to Enterprise (recently left years of being a Hertz loyalist) and after three recent rentals… I don’t know what took me so long! The customer service is outstanding, the team at West Side is professional and friendly and the cars have all been well maintained, safe and easy to pick up and return. Keep up the great work!

I needed a car last minute for work and the staff was AMAZING they went above and beyond to help me get my rental. The customer service was great. Kelvin was great at helping me get what i needed. Picking up & Dropping off a car was just easy breezy and NO HASSELS.
Thank you guys for and amazing experience.

We rented from this location for the first time last week and the experience was excellent. We were told in advance all the accepted proof of identity, etc so when we rented the car the staff were kind, warm, and professional. Car return could not be any easier. Sean and Erika were the staff members who handled our rental. We will certainly be returning.

Horrible experience. Abysmal service. Rude staff with bad attitudes. Do not honor the «we’ll pick you up». I usually like Enterprise but do yourself a favor and avoid this location.

Great service! Keep it up, guys!