Emporio Armani

This is a great location, and they have a great selection. Unlike some of the other reviewers, I thought the service was great. Easy to have a personal shopper shopping experience here, even if you’re not a celebrity or buying a whole lot. Excellent.

Right up front, I hate that the suits here cost so much. However, I have not found better fabrics at any other store I’ve ever been to in 15 years of suit shopping.
On top of that, the customer service here at this location absolutely makes the cost worth the purchase. Notably, Ben, Gina, and Eric. The attention and time they dedicated to one single customer, myself, was remarkable. My particular suit needed multiple fittings and they were very gracious. After receiving the suit after the final fitting, I am exceptionally happy with my purchase.
That all said, were it not for the customer service experience, this review would not have been nearly as positive.

Rude Rude Rude!!! Every time I have called this store I have had awful customer service. I highly recommend the store in Midtown but not this store — they should know that the phone is the first impression clients get of their experience and for me it was not pleasurable.

NYC can be an annoying city to shop in. Tho, high end retails abound, the attitudes are really shitty. I actually like shopping in Vegas better. At least there, they don’t judge you on what you’re wearing. Anyone and everyone is a potential buyer. In New York? Not even close. If you don’t have a 5 carat rock on your finger and a 10 thousand dollar bag hanging from your well massaged shoulder, you’re lucky if they don’t ask you to leave.
It was the holy day of shopping. Day after Christmas and I was on a mission. Hit as many boutiques as my feet were willing to take and make sure The Man has his credit card ready to do some damage.
Tho, this boutique is small, I actually prefer that. As much as I love to browse every nook and cranny, If the space is too large and there’s just too much merchandise, I get flustered, and walk out.
Armani has been my goto suits for God knows how many years. They are timeless and they fit like a glove. You can wear them for years and no one will guess how long you’ve had it. I’ve never been a fan of their dresses but women’s suits? You can’t find anything better. Bought myself a black wool blazer, on sale for a lil over $ 400. Down from $ 1000.
Besides the holier than thou attitude when you first enter the shop, once they realize you are a serious shopper, they become bears on honey. Anyway… who gives a crap when you get 50% off?! Hell… I’d even take some verbal abuse for that kind of discount.
Ladies. Save your pennies and shop the day after Christmas. Trust me, I’ve been a professional since I was 4 years old. I knew how to pronounce Givenchy before my own name.

Great location. Small store but usually a pretty good selection. Sizes are limited but they do keep additional sizes downstairs. Although I don’t usually have good luck.
The staff is hit or miss… Some are great and helpful but others are smug and entirely rude… Which makes me leave to spend my money elsewhere.

A large percentage of what I wear I purchase at Emporio Armani. I know that different cities have different buyers and thus different items (to a degree). Though I live in SF I always visit the Soho store in NY when I visit…4−5 times a year. I’ve always had good service and purchased many items. On this trip, however, I had an experience that will end my visits, after nearly a decade, to the Soho store.
Last Tuesday I bought a pair of jeans. The salesman (JM Tolani, a very nice fellow who I’d done business with in the past) measured them for alterations and I paid for a rush alteration. He told me to be sure to be back at the store two days later after 4pm to pick them up. (As I was leaving NY early the next morning I insured I wouldn’t forget by putting this in my calendar.) Come 4pm on the date, I made my way across town. When I arrived I was told the jeans hadn’t been sent out. The woman behind the counter (Mr. Tolani wasn’t in store at the time) didn’t seem to care very much and started offering a string of excuses hoping to land on one that would cover their error. They were busy. They had an emergency. Somebody made a mistake. On and on. She asked me if I wanted to take them unaltered. I had paid for the rush alteration. I made my way from mid-​town down to Soho to pick them up. It was made very, very clear to me that the staff did not value my business at all. Several days after leaving I’m still angry at the way I was treated. I will no longer visit the Soho store when I visit NY. I am andry and disappointed with Emporio Armani for tolerating this kind of customer treatment.

They were great when I bought something, but entirely uncooperative and smug when I tried to return a sale item.
Apparently, all Armani sale items are final sale. The only place it says this is in tiny print on the BACK of the receipt. Nobody mentioned this to me. This seems sleazy for a company as proud as Armani.
They would not let me return the sport coat I bought for a refund. As a consequence, I’ve decided to not shop at Armani again. I’ll shop at Prada and Dolce. They lost out on maybe twenty grand in purchases over the next twenty years. It’s just bad business. Never alienate a good customer because a source of revenue matters more than one purchase.
What annoys me is the smug demeanor of the sales people downtown. These are guys who are probably 23 and not college graduates who think working for Armani is the same as being Armani. It’s not. I make ten times or more what these kids must make and my level of education is far higher. I know it’s just kids adopting a diva pose, but it’s sort of pathetic given the fact that they make not much more than someone slinging fries at Burger King. They can’t even afford to shop where they work.
I guess I’m supposed to be ashamed that I need to return an item on which I spent 700 dollars as if 700 dollars were twenty bucks I should just forget about.

I needed to update my wardrobe with a new suit that would be versatile in its use while still being a touch stylish. Armani fitted my needs nicely. Their boutique is small, but aesthetically pleasing and rife with haute couture. J M assisted me with my suit selection. I was interested in a black suit, and he brought out 4 models for me to look at and try on. We quickly narrowed the selection down to 2 and went from there. He was very good about explaining the differences in the suits, what is popular now and what is not, the philosophy of Armani, and so forth. There was never any question that I was being given great service by someone who really is quite knowledgeable about suits. Surprisingly, he tried to downsale me. He really felt the more inexpensive suit that I was looking at looked smarter and made me look younger than their top of the line suit. At a $ 500 savings, who was I to quibble with an expert? He was able to quickly assess all of the alterations I would need, and even found a shirt and tie for me to go with the suit. He handled all of the details of the purchase and even steamed my clothes by hand. I loved the attentive service and the careful concern with regards to my needs. I am not used to buying suits, but I was very comfortable throughout this entire exchange. And the suit is beautiful and feels amazingly comfortable. Highly recommend seeing J M for your sartorial needs.

Remember the suit hunt? Well… since E.A. moved in down the block it makes it very convenient to spend more money. Without a doubt the hottest spring fashions they have poured out in a long time. And… I found two really hot bathing suits as well. The store clerks are really cute too.