Effy & Company

Purchased Effy earings from Saks Off 5^th. The earrings broke on the first day of wearing them. I wrote a letter to Effy explaining the situation and received no response.

Great service — but too bad I had to send my ring back after 5 months of wear. They refurbished and within weeks, it looked worn again. Company did not back up their promise and told me if I wanted to replace, I would need to double what I had already spent.

I’m on my second set of DiVersa diamond earrings From Effy, having sent them back in for repair without even wearing them once, and the «repair» is worse than the original set. In the store purchase in St. Thomas, the representative noticed the misaligned magnet and said he was going to switch it out for a better earring… After leaving the store, I noticed the earring he swapped out was very poor quality with a severely discolored diamond and the features of the earring didn’t match! I was duped, and it’s my fault for not noticing. The customer service has been horrible through this whole experience, and they won’t allow any returns or exchanges, ever, apparently. Poor quality earrings, poor customer service. All around poor experience with Effy.

Shopped at this store while on a cruise. Was guaranteed by cruise ship staff that Effy was one of the best shops to purchase jewelry from. Wow, they were wrong.
Some friends and I purchased tanzanite and diamond earrings, and 1 of them fell apart before I could wear it. I asked to return the pair the next day and was told they do not accept returns, ever. That defective products need to be shipped to their repair location. The diamonds are barely visible and their products are not made well. Avoid this one.