EastVille

Wish I could give this zero stars. The worst management company I’ve ever dealt with. Michael was by far the rudest person I’ve ever spoken to.
You will not get your security check back. No matter what you do.

I am writing this review as both a real estate agent and future tenant of one of EastVille’s midtown west buildings. I worked primarily with Eve and Nicole. Both of these women were great and could not have been of more help. Eve was very professional and prompt throughout the entire application process. I’ve dealt with most of the major landlords/​management companies in the city and it is rare to find someone so responsive and helpful. She truly had an interest in getting the deal done as much as me and my roommates. Once she had all of our paperwork it was less than 24hrs before we were approved. Perhaps I’ll update my review from the tenant’s perspective in 6 – 12 months, but thus far I am pleased and look forward to doing business with these women again. Cheers.

I rented a studio apartment last month. It was a nice, clean, basic studio, but as the temperature outside got colder, I became a little uncomfortable, so I contacted Charity in the management office to advise her of my concern. The reason for my 5 star rating is because of the manner in which Charity responded to and resolved my concerns. She personally came down to my apartment the following day to help determine what was causing the draft, immediately got the superintendent and two handy-​man on the job to seal off the windows with weatherstripping and to calk and seal the A/​C and outlets, which were the source of the draft. After the work was completed, she followed up with me to ensure it was resolved to my satisfaction. I was really appreciative and impressed with how quickly she jumped on this issue and got it solved, and her sincere follow-​up to ensure that I was comfortable. She really made me feel like a valued client, and as if she really cared. I believe Charity is the Manager of the Customer Service team at Eastiville. I used to be an Executive at a Fortune 100 Company, and had responsibility for large call/​customer service centers. If I were still in that job, I would hire Charity and put her on a track to a management job in a mili-​second. At first I was only planning to stay in the building for 1 month, but in light of this experience have decided to extend my stay an additional two months, and take a larger apartment, as my son is coming to visit over the holidays. Thanks Eastville, (and Charity) for taking such great care of me, and for making me feel like a valued client.

Let me first preface this scathing review by saying that I am a real estate broker in NYC. I deal with my fair share of scummy landlords and property managers on a daily basis, but never have I ever dealt with such horrid people like the ones here at Eastville — Eve and especially Jeniffer Suarez to be exact. They are despicable. Let me run through what happened for you:
— Friday, I make an appointment to see one of their buildings (165 East 89^th) for Saturday. Confirmed this appointment twice with Eve.
— Saturday, I show up to the building at the twice-​confirmed-​time I had set up, to see that no one is there. Phone calls to the management company go unanswered. Luckily, the front door was open, as was the apartment door, for us to see the unit.
— Monday morning, the application is sent to Eve for one of their units.
— Tuesday, I receive no response. Phone calls and emails remain unanswered.
— Wednesday, I finally get in touch with Jeniffer — Eve’s henchwoman, to find out my client’s application wasn’t even submitted to the landlord. I was assured that it would be submitted, and that my client’s application was first in line to any other applications.
— Thursday, I find out that the landlord went with someone else.
— Friday, I call Jeniffer to find out what happened. Weren’t we first in line? Didn’t she assure me that my client’s paperwork looked great and we would almost certainly get the apartment? She then blatantly lies and tells me that something delinquent came up on the credit report of my clients — but then tells me she’s not allowed to share the credit report with my clients (which is illegal by the way). She then hangs up the phone on me and tells me I’m wasting her time.
I beg of you — these people and this management are scum. You will submit an application, pay their exorbitant application processing fee (which, they probably don’t even fully «process»), and then leave you frustrated, poorer and without an apartment. My clients are pissed that a whole week went by because we were stupid enough to apply for an Eastville apartment. I believe they mask themselves as the relocation department of KVNY — so you’ve been warned.

We rented a furnished apartment via Eastville. Their service and response time was excellent. All the people we dealt with were pleasant.
The building was extremely well-​maintained and the staff was helpful.
All in ll we would recommend them highly.

I wish there was an option for ZERO stars… I know apartment hunting is so hard in NYC but whatever you do, no matter how desperate, DO NOT sign a lease with these people. On the outside, they upkeep their buildings nicely but inside there are mice, cockroaches & other insects. (I currently live in their building on 165 E 89^th St)
Not to mention they are the cheapest management company we have ever dealt with in NYC (our 4^th building). They refuse to replace broken items in your unit & the building. The washer/​dryers have been eating quarters & leaving clothes sopping wet ever since we moved in a year ago & the elevator almost never works. The owners live in the PH level and are so loud & rude you’ll never sleep.
DO NOT RENT HERE! Horrible company, horrible service & uncomfortable living conditions & good luck getting your security deposit back! We’ve been waiting for THREE months, true to form they no longer answer our calls nor return emails regarding when we will be receiving our payment.

Still haven’t gotten our deposit back, and it’s been 1.5 months since the end of our 1-​month long renting.