Dunkin’ Donuts / Baskin Robbins

I come here every day about to wait for deliveries to hit my phone. I don’t take up seating space of bother anyone. I get a small coffee or powerade to be a customer. But don’t ever sit there for 60 seconds or this one guy will come and yell at you to get out. I got a coffee there yesterday and I come today wait for my phone to turn on and you yell at me? This is the rudest dunkin donuts around. And they didn’t even have rum raisin ice cream today. I’m going to shift to starbucks and dunkin donuts on 8^th Ave. it’s more people but at Least the employees won’t chase you out for being a familiar face.

Every time my boyfriend and I go here at night, the same employee tells us that they «do not have lattes.» Essentially, what this means is that he has already cleaned the espresso machine way before closing and doesn’t want to dirty it so that he can leave work early. Very unprofessional and it’s making the store lose business, so perhaps someone should get this fixed.

Scoopfest 2014: This place is oddly laid out but was staffed by a nice enough guy who dished out $ 1 dollar cones to the family in front of me before honoring my order.

Since this chain just celebrated the opening of their 500^th location in NYC, you’d think each location would step up their game.
The challenge with a combo donut/​ice cream shop is that Baskin Robbins can’t offer all 31 flavors all the time. So if your favorite isn’t everyone else’s, you may be out of luck.
On Tuesdays, it’s buy one sundae, get one free. My wife doesn’t want a sundae, just a cone, so you’d think that would be a win-​win for the business owner.
The first time we visited this location, they didn’t have my wife’s flavor (Pistachio Almond). I’m a lot less choosy and can always find a new favorite. I told the counterperson my proposal — one sundae and one cone — with the cone being free and they were very accommodating.
The sundae I chose was a two-​scoop and this person was VERY generous with the ice cream. Like too much ice cream (if that’s possible.) They were also generous with my wife’s cone. All in all, a great experience.
Our second and third visits were terrible, though. Both times, the manager helped us. The first time I explained that I wanted to take advantage of the special but just one sundae and one cone, with the cone being free. He didn’t want to do it. I had to explain the cone is less than what a sundae would be. He said, «Ok, but you get kiddie scoops instead of regular scoops.»
I had to ask him to show me both scoops and then told him I wanted the regular scoops and he did it. Do I really have to work this hard to be served? I felt he had a bit of an attitude but didn’t care.
The next week we visited the newest BR/​DD on 42^nd between 8^th and 9^th. They were terrific (separate review to follow.)
The following week, I went into this store again (482 9^th) and saw they were carrying my wife’s favorite. So we both went in. Same manager served us. My wife asked him to put on gloves as she was getting a cone. He refused. He said, «The cone has paper on it, you’re fine.» She asked him again. He said no. She asked him again and he complied.
Needless to say, we like our ice cream served without a side of confrontation, so no matter what flavors other stores have, we’ll take our business to a different location than this one.