Dunkin’ Donuts

By far the worst DD location I’ve ever been to. Not only was the service awful, the food was impressively disgusting as well. The hot chocolate was standard, but so hot that I completely burnt my mouth and could barely even hold the cup. With it I got the ham and cheese sandwich on panini bread, thinking it would be hard to mess up. The entire sandwich was soggy and falling apart from how much mustard was on it, not to mention that the ham and cheese were still halfway frozen.

There is just something off about this particular dunkin donuts. I been to really bad service ones but at least they get it right with the food. For some reason my order never comes out right despite that they assure me that’s my order. They Even repeated my order back to me to ensure They got it right before paying but they still messed up and claim no responsibility of it
Aside from That cashier always rush you even when it’s empty and food is terribly burnt here. I got hash browns which tasted bitter, coffee that lacked flavor and seemed run down and a croissant sandwich which was clearly a bagel.

I have never walked into such an unfriendly Duncan donut! The customer service attitude is outrageous!
I stopped by this place to check on a bank count balance after my doctors — but was harassed my attendant to the degree he wanted to call the cops! Crazy!
There was no one in store except an off duty police officer and max 2 customers
All I did get was a napkin
I go back today to speak to manager and all we received was uncooperative and rudeness! This is do crazy! Why are these people so rude! I am not understanding
One more point I could have purchased a beverage but I refused to support such behavior.
Also I asked information regarding who was INcharge of store and store rep refused to give me any information. He said go post complaint on computer and Facebook? Crazy!

Ordered a muffin and a coffee. Had normal expectations, and they were met. This location isn’t particularly clean — I think they would have a hard time keeping up with all of the customers, given how busy it is and how few people are working at any given time. The coffee was hot, the muffin tasted good, and I left happy. Just a typical DD.

I must have had three heads.
I received pretty bad service at the counter. I was told that «we don’t have that any more» for just about anything I asked for (all drinks.) This was after I asked for a butter pecan iced latte… I just wanted a butter pecan iced latte (which is advertised all over the store.)
The man who asked me what I wanted wasn’t even behind a register. He asked me, so I stepped up to an open registered and no one rang me up (I was the only person he singled out.) After me, they continued to take people in the order or which they stood in line.
They kept suggesting I get the chips ahoy iced latte, so I got it, but now I’m a little scared to drink it.

Got the number 8 big and toasted asked they add extra eggs after they had handed me the bag I felt so bad but they were so sweet about it and I got a French Vanilla Culotta it was a little watery for my liking but still good the same night (Monday) I went in for ice cream and offered me the Tuesday two scoops of ice cream with two free scoops nice as could be let us try all the ice creams just because even when we had payed and ordered!!!

So, I finally caved to pressure and got the Dunkinique Ansel Cronut. I had read the reviews so I knew to get up early (5AM!) and got there early with a friend. We were the first ones to wait outside, and thank goodness we brought blankets because it was freezing. Other customers came in and out with Coolatas, but we stayed the course and by 9AM, we ventured inside. The line wasn’t bad; actually I don’t even think there was a line, some guy just asked if we were going inside. We got inside as the smell of Tater tots and Chicken Egg White Sandwiches overwhelmed us. The special flavor of the month – «Croissant Donut” – was only 2.50.
I have to say, I don’t understand all of the hype. Maybe I missed something, but it was very mediocre, and I don’t think I would try it again, much less wait in a nonexistent line. There was really no flavor at all, though I’m thinking I went to the wrong one.
Definitely a disappointment, but I liked my Strawberry Coolata.

Went in again today. First time since my last review. The place has degraded even more than the last time I went in there, customer service in particular. The woman behind the counter looked like she had rolled in the donuts and on the floor. She was about as friendly as a hungry wet dog. I ordered a hot chocolate and watched this thick gross stuff ooze out of the machine. She poured out what went into the cup, opened the machine and banged on it a bit, then tried again using the same cup. Then I asked for a vanilla frosted donut and she started going for some croissant donut thing putting it in a bag when I iterated that I didn’t want the one she picked but wanted the vanilla frosted one. She was none to happy about this but corrected the mistake. Then she takes my card and swipes it then steps away and starts talking to some other person. I had to interrupt to ask for my receipt and it was like I asked her to clean my house or something. Forget the quality of the food. The hot chocolate was eh and the donut was pretty bad. Definitely won’t be going in there again.

Dunkin, oh how i missed you!!! Great glazed donut!!!

Made a big order which they got right. Miraculous effort for dunkin. Friendly staff, very clean

This place is bad and just keeps getting worse. I go here 2 – 4 times a week, in the morning, to get coffee and breakfast. Luckily I tend to miss the large line by about two minutes, HOWEVER, that does not stop them from constantly messing up my order. Every other time this happens! They ask you want you want but do not listen, ring it up, and if you find out they screwed up after you pay– forget it.
I tried to use a gift card today, one that had a balance of just under 5 $. A card I used at this same exact store just two mornings ago. It was a little finicky last time I used it so they had to punch in the numbers. Today, however, they tell me the card is invalid. When I ask why they say «we don’t take these cards.» OH REALLY? It’s a Dunkin Donuts giftcard that I used there two mornings ago! would you rather I use a McDonald’s one?!
Here is an example of a conversation that happened two days ago:
me: Bagel with chive cream cheese, please
DD Worker: Cream cheese?
me: Chive cream cheese
DD Worker: Cream cheese?
me: Yes, Chive
What do you think happened? regular cream cheese. I honestly do not know what is WRONG with these people, theyre the biggest bunch of incompetent, lazy, smirking employees in the area.
To top it off there are sometimes questionable spills and debris on the foor of the eating area. Just saying. Go elsewhere!

This place is absolutely FILTHY. I come here every once in a while on a weekend when I’m taking my doggy for a long walk and want some coffee to sip on or for some decaf late night. Seriously, every time I’ve been here it just looks like a total health code violation (namely the ice cream section). The staff is sluggish as all hell and basically the laziest group of employees I have yet to see at an establishment in NYC. I literally walked out last night after waiting close to 10 mins for them to take my order, with one guy doing some work and the other guy just sitting there staring into space.

The iced teas here taste funny or maybe it’s just that my palette is used to to canadian style iced tea. It tastes more like sweet tea which is something i’ve never had before until i came to ny.
The food here ie, bacon egg and cheese breakfast sandwich isn’t that fresh but it’s filling. Greasy, but I’m sure all dd chains taste like this one but it just wasn’t fresh.
The thing I like about this particular chain is that the people here are really nice and it’s open 24 hours. If you go late at night around 1−3am they give you free donuts if you ask nicely. I don’t know if all dd chains do this because they make their donuts fresh daily. But this one definitely does give out free donuts at the end of the day. And not just one, the most i’ve gotten out of this place is 4 and they let you pick (:
This place is a god send for students who have a sweet tooth late at night from cramming for finals or you come home late at night and want a quick filler. Not the cleanest, but it’s alright.

Who could not love Dunkin! BTW — I love their slogan «everyone runs on Dunkin» Well– today my last few minutes of lunch I decided to go to Dunkin on 14^th street (between 3^rd and 4^th ave). I waited, and I waited, apparently some folks went on break. I saw the maintenance guy walking with his mop but on his cell phone. The guy behind the counter was alone but I saw some other people there so I’m not sure, he looked as though he was prepping food and ringing people out. I saw him pacing back to the pick up counter to the register (this was for two people in front of me) After waiting for a while finally he asked what I wanted. I indicated the tuna meal. I also asked him to give me iced coffee instead of iced tea. He said, «oh you cant have iced coffee, its only for the students on the meal plan» I said «what?, you’ve gotta be kidding me, then why is it posted» he turned around and looked at the board as if he didn’t know it was there, and replied «yes, its only for the meal plan» Ready to just get my sandwich and go I said, «OK, that will be fine». Then all of a sudden, to myself I go «wow» — because someone shows up from break looking like they just got out of bed and took the next person in line. Meanwhile I’m here about to pay for my sandwich not happy about the little iced coffee bait & switch number they pulled on me… as — I look down while hes taking my money and I realize — this dude has on the same plastic gloves he was prepping with. Now, I’m elated that someone finally came back from their break (clean hands)… then I think oh geez and what about those chicks that came earlier. God bless them… so now my cashier calls to the chick that came in from break to make my food, now I’m over the partition watching her. She made my sandwich and gave it to me «tuna on wheat» she called out (like I wasn’t in her face). I graciously smiled and said «that’s me,…thank you» sympathetically. Unfortunately, she scowled as if I told her to fill out the application to work there and ruin her life or something at Dunkin! So I just left got back from lunch 5 minutes late and scarfed my sammy down at my desk… would I go back — hmmm, probably not — the sandwich was good but customer service in this place sucks at this location.

Hmmm I’ve only been in this DD once or twice and I don’t remember my experience being horribly bad or really great either. From what I remember once or twice I’ve run in for coffee so I wouldn’t fall asleep on the way home. It’s great to have an inexpensive option besides starbucks, that’s open late.

When you go to a Dunkin Donuts, you pretty much know what you have in store for you– good coffee and treats. The service, on the other hand, is the big variable. This was probably the worst service I’ve ever had at a Dunkins. The girl who worked the register was friendly and on the ball, however, the girl who was preparing the drinks was an idiot. She asked me at least 5 times what 2 drinks I had ordered. Keep in mind that the place was dead, so its not like she had a lot of distractions. Anyways, it took her about 10min to finally get the order ready. That experience alone was enough to make me not want to go back.

Any trip I take to the east coast is not complete without a visit to Dunkin Donuts. Overall, I’d give Dunkin Donuts 4 stars but I had to knock off one star for this particular location. C’mon now, no pink frosted donuts? What kind of Dunkin Donuts doesn’t have pink frosted donuts? I had to walk another 2 blocks to another location just to get my fix.