Duffy & Bracken

So this review is way over due, but all I can say is Dr. Ann Duffy has miracle hands!!! I went in with a dislocated coccyx and over a span of a few months Dr. Duffy healed it!!! She is a wonderful individual, very caring and works with you. I’d recommend no one but her for any pelvic related issues. I have been pain free for over two years now. Awesome team as well!!! Keep up the wonderful work you all do! You’re truly amazing! And THANK YOU for healing me:)

Go here if you have tried other Physical Therapists and they just did not cut it.
Ann Duffy is the Queen of the Coccyx and Pelvic Floor.
I fell on ice a few years back and majorly hurt my coccyx/​tailbone. You can google how to cure this — I will refrain from explaining here. However, Ann Duffy fixed me. I can sit on a plane for over 6 hours now and my hips/​back no longer get inflamed. I had so much scar tissue surrounding my coccyx, that I had to visit numerous times. Eventually, my insurance ran out — and Ann instructed my spouse on how to massage the scar tissue out. She is really top-​notch, skilled, professional, quick and kind.
I also had a knee injury and the tissue around my knee was totally inflamed and loose. Renuka Pinto was great! She really helped me with my knee and re-​taught me how to walk up stairs. She used a taping method that is common in Australia and India and it really worked for me. My knee is still not 100% and probably never will be — since I’ve hurt it way too many times. But, I’m finally able to work out again and hopefully … one day … I’ll be able to run again, too.
**I REALLY appreciated the professional and kind candor of all staff. It was not as testosterone clad/​sterile as other Physical Therapist offices that I have been to in the past**

After a bad Pilates incident where my instructor pushed on my back, I spent years and thousands of dollars trying to fix my back. It wasn’t until I found Renuka at D&B that I found any relief. She was able to feel what was wrong and she worked with me until I was fully fixed. While I was seeing her, I had an incident where I badly sprained my ankle and it was huge. She saw the injury and after working on it twice, the swelling went down and I could walk on it. She truly is amazing and I would go to no one else if I ever got injured again.

As a GYN provider I have referred a number of patients to Ann Duffy for treatment of painful sex and pelvic floor dysfunction. Ann, Shante, as well as the other therapists in the practice, have a very calming and understanding approach to a very uncomfortable and often scary situation for many women. They have, with the collaboration of the physician, changed the lives of countless women experiencing pelvic pain. It is without reservation I would suggest this group to any woman in need of treatment. There is really no one better!

I would recommend Duffy & Bracken without reservation to anyone needing physical therapy. I see Shante and she has consistently been more patient, gentle and kind to me than I have been to myself. While I still have a long way to go toward getting better, I have made definite progress under Shante’s care. FYI, I think her specialty is sports injury, so anyone needing a PT for that should look her up.
I’m very surprised by the negative reviews of the reception staff. They have always been friendly, courteous and professional.

Been going here for over a year.
PRO: The physical therapists are truly excellent and very talented. Your lead PT really pays attention to you and is amazingly expert in understanding your body. They are better than my orthopedists.
Kind, professional treatment.
CON:
— The receptionists are awful. Curt, abrupt and unpleasant to deal with. Hard to get appointments and dealing with the receptionists make it even worse. i hate calling to make an appointment because the reception is so discouraging. They are like an obstacle you have to overcome to get to your PT.
Too bad so many medical offices ignore what the receptionist is:
RECEPTION = welcome.
Receptionist = first impression of your business.
–The PTs are rushed. They do concentrate on you and pay attention while they are with you, but you get the feeling that they are under pressure to get to the next patient.

In response to Duffy and Bracken’s reply (which took them a year to post) I must now state that my original posting was absolutely and positively true. It took me months and precious time and aggravation to get them paid from my premium insurance. They did indeed tell me they took it but when it came to billing I did all the work, I did the billing, I did the followup. It took hours and hours of writing and telephoning. They were not cooperative or could not fiugure out how to bill. Not a good way to undergo therapy.

I’ve been in and out of PT for the past 10 years but never finished treatment feeling better. That all changed with Shante at Duffy & Bracken. She not only made my lower back feel better but she actually taught me why I was having the pain and ways to prevent it in the future. I started treatment in February and finished in April. I’ve been pain free since.
I highly recommend Duffy & Bracken… especially Shante, she’s awesome!

After two years of pain in my tailbone, difficulty sitting, embarrassing whoopy cushions on my office chair and 3 painful cortisone shots of limited value, I finally went to the folks at Duffy & Bracken for Phyisical Therapy. Ann Duffy and Sarah Chan put me at ease and showed absolute mastery of their work. Relief was immediate, and after four weeks, the pain was completely gone. I also saw Renuca Pinto for my clicking thumb, and again, the results were immediate and positive. Thanks, guys!

It’s hard to criticize a place that improved my quality of life. I saw Ann and Sarah about once weekly and they were a delight. They were patient, kind, and suggested exercises that helped me feel better within a few short months. I cannot recommend this place enough.

I’ve gone to see both Ann for pelvic issues and Renuka for ankle problems.
I’m a very active person and probably not a careful enough person, so I’ve gone to dozens of physical therapists, and I’ve never had one as good as either of them.
I have some old injuries from broken bones and torn tendons, and for years no one had been able to cure anything, just ease the symptoms.
Ann & Renuka are both experts in their field and were able to address the root of the problem. They are also caring and lighthearted and great to go see.

Ann is excellent at what she does. She’s gentle, funny, caring, and I don’t dread going to PT twice a week.
I feel happy knowing that I’ve got at least one piece of my pelvic pain treatment puzzle figured out.
The office has great hours and I’ve never had a problem scheduling an appointment at a specific time. Most if not all of my appointments have been on time, too. Rare to find in a doctor let alone a specialist.
I would highly recommend Ann to anyone having pelvic pain or pelvic floor problems.

Had to go through shoulder therapy so I was recommended to this place. It was OK. My therapist was good, seemed knowledgable and to care about her customers. My shoulder did improve and i’m getting close to 100%.
On the downside, the receptionist (s) messed up a couple of my appointments and never admitted it. Also, it seems like they «schedule» so many customers, that you sometimes feel pawned off on one of their assistants.
This place simply gets the job done but expect more of a no-​frills type of place.
I would return simply due to how good my therapist was.

The therapists and trainers really know their stuff. I would recommend Sara for anyone with a clicking jaw. The equipment is also top-​notch.
The only thing I would recommend that they improve is their reception area. I’ve been in cheerier funeral parlors. There are days in which I’d rather sort my socks and calculate taxes rather than book an appointment via those dour-​faced receptionists

Called early in the morning to get an appointment. Receptionist took down information and said she will call back me back. Never receive any callback. With such service how can anyone trust them with anything

I suffered from pelvic floor dysfunction for years. Went to Thrive PT and saw a sex therapist (Elaine Kleinbart) but both failed to help me. I had 4 – 5 sessions at Duffy & Bracken with Sara and was cured very quickly. I would highly recommend them to anyone with pelvic floor dysfunction issues. Sara was very patient and did not rush me.