Duane Reade

I can’t believe such an incompetent, worthless staff is allowed to operate a business that handles drugs and your health. It is bad enough that their regular staff are clueless and useless.
The alleged, presumed to be licensed pharmacists are even worse. Every time I attempt to give them my business, they give misinformation and waste my time with multiple trips there. One incident is understandable. However every time I try to fill a prescription, they tell me don’t have it. They assure me they will order it. I call ahead take sure it is there. They confirm it is and when I show up, they have no idea what I am talking about. They never apologize for lying to me. They are never surprised that this has happened. They do it again and again.
I wouldn’t be surprised if their staff is selling black market drugs instead as they certainly aren’t of any service to legitimate customers.

This is quite possibly the worst Duane reade pharmacy I’ve ever been to. I have tried to get prescriptions filled there so many times, I don’t know why I keep trying. I definitely won’t be coming back.
The last time I was there it took the tech 3 times to get my last name right and then told me it would be a 25 minutes wait. I decided to just browse the store and wait but not s single person in the pharmacy was filling prescriptions! They were just standing around talking to each other. I also speak Spanish and heard them talking about me and the woman behind me how we were just causing problems. Completely unprofessional. I came again for a prescription and they told me the system was down and they had no idea when it would be back in. I needed my prescription immediately to start antibiotics and she brushed me off. She has long brown/​yellow hair so if you can avoid her do it.
Don’t go here. Pick literally any other place. If I could’ve given 0 stars I would.

The pharmacy personnel is rude and not helpful. If you can avoid them, do so. Asked name and date of birth three times.

Skip this place! The location is great, but not worth it. The place is dull, dingy, and not well stocked. They only place a few items out at a time. Had to wait for the employees to finish their conversation before they would ring me up. It was about some personal issue… Went to the pharmacy and brought a few other items with me to purchase. Asked if I could buy everything together right there at the pharmacy and the girl rolled her eyes. She scanned everything then said I’d have to put everything in the cart and take it upstairs to be bagged. She just put my Lysol in a bag and that was it. I scooped up my items and bagged them myself. Super rude. She had long brownish hair; not like they’ll see his review.

I wish I can give them a –0.
Worst customer service!!!
I made a return the other day and the cashier made a mistake and I guess press cash yet I paid with my debit card. The register popped open and she closed it without taking any money out. I asked her how will I be getting my money back and a manager next to her said the same way you paid. Yet on the receipt given to me it says the return money was given in cash. I told him that and he said don’t worry you will see the money on the card with in 24hours. Today still no return I walk back in tell another manager my issue. He just walks away with bothy receipts doesn’t introduce himself or anything. 20 mins later a shift lead by the name of Ruben comes back and tell me he can’t give me my money back because technically she was suppose to give it back in cash. They pretty much couldn’t do anything for me. Started asking why and he didn’t have any answers to give. I lean over to try and get my receipt back because a complaint and of course he walks away with my receipt. They are very rude and I will not return there because that’s not the way things should have been handle. And I deserve my money back.

After visiting Rite Aid on 178&Broadway I’ve never had a reason to come back to this DR. As I said before, it closes way too early. It also tends to be low in stock of a lot of things, or they are haphazardly stacked. Just walk down three streets and you’ll have a better selection, better hours, better shopping experience. I’d bump it up a star because it never has long lines, but that’s because nobody likes it.

DR HQ must have read all the negative reviews here and fixed this Duane Reade… No lines, no trouble and the people were friendly working here. All the workers spoke English too. WAY better than both nearby Rite Aid’s (178/​Bwy & 171/​Bway), those had the usual lines twenty people deep… now that’s a problem!

I would give ZERO STARS if I could. The pharmacy is especially terrible. I was overcharged by $ 200 for my prescription and they refused to refund after I discovered their error. I’ve come to pick up prescriptions and they say they don’t have it, when in fact they do. I also came to get a prescription about 5 mins before closing, waited 5 mins for the clerk to come to the register and then was told the pharmacy was closed and I could not get my prescription. One time, a pharmacy clerk told me my prescription was filled by a different Duane Reade location and that I would be charged full price as a result. Eventually I realized that she just wanted to get rid of me instead of fill my prescription. Finally, they often do not refill my prescriptions on time, because no one ordered the item until 5 days after I called the prescription in. Go to Rite Aid.

I don’t think the bad reviews on this place are totally warranted. They’ve been great with my prescriptions, great about keying in my insurance when I first got it and in general helpful. There’s an Indian lady at the pharmacy who is especially friendly and her attitude actually rubs off on me even when I’m having a stressful day. I definitely trust them to be my regular pharmacy.

As always when I purchase something in the retail part of the store, the cashier is always rude and unwilling to help. I saw a mop on sale for 24bucks and when I got to the register it rang up as 37. I told the cashier the sign clearly stated 24 and it was NO mistake on my part because there were 2 rows of these mops with signs that read on sale for 24 $. She kept saying that wasn’t right and it may have been a mistake. So instead of her going downstairs to check the sign, or to ask a manager OR to go send someone to check, she just kept telling me I was wrong. So I went downstairs myself, pulled the sign off which had NO dates on it by the way and showed it to her. She simply says «that sign is old.» How are customers supposed to know that??? If a sign clearly states on sale then it IS on sale. Its not my fault your workers are inadequate and didn’t remove old signs. She went ahead and adjusted the price and I got my 24 $ mop. Terrible customer service. And they are all usually rude don’t greet you don’t smile and carry on conversations with their coworkers as they slowly and carelessly do their job. Horrible!

If you speak English and have any idea what you want, this is not the store for you, unless you feel like waiting on line for 20 minutes.

Dingy, depressing, disorganized. There’s often a difference between the price on the shelf and the price they actually try to charge you – not in your favor, of course. Low stock. Bad attitude from the checkers. Just all around an unpleasant experience.

slow lines
dingy, depressing atmosphere
pharmacy downstairs
how do handicapped accessible people get their meds?

Here’s a tip: Don’t insult your customer’s intelligence. Because not only can I read, but I can apparently do it better than you.
My savings card for my birth control says that I DO NOT NEED INSURANCE to use it. There is a for-​insurance-​holders program and a cash-​paying program. I even called the company to make sure the card works and they agreed that the group number is for a cash-​paying, non-​insurance-​carrying person. They also agreed that there’s a pharmacist help number for if the pharmacy is having trouble.
But did this pharmacy try it? No. The lady insisted that I had to learn to read fine print that says I have to present an insurance card. In fact, the exact wording is «You must present this card to the pharmacist along with you insurance card (IF YOU HAVE ONE)» (emphasis mine). But rather than accept that since on the front of the card it says «Patients Without Insurance» means that I can use it without an insurance card, she argues with me, leaving me to wonder if this is some lady with a hidden agenda.
Be sure that I’ll never bother with this pharmacy again.
The rest of the store is good enough, though.

This is really a terrible Duane Reade. The staff are terrible. They would not accept my Hawaii state ID. Is that even legal? Or, did that woman genuinely have no clue that Hawaii is part of the U. S? She asked me for my passport…
The woman at the counter was not being very helpful at all. Rude. Just full on horrible customer service skills.
PLEASE TRAIN STAFF!
The selection is small. Prices are high. Sales are not that good. I was hoping that this would be a better alternative to the Riteaid near by. Apparently not.

The pharmacist laughed at me and called me a child when I asked for liquid formula for headaches, made me laugh. Odd checkout ‘line’ but overall the typical DR

Its Duane Reade. Pretty simply. You can get everything from beer, to cleaning products or have a prescription filled. I just personally loved the photo that I am posting. I think they were a little confused when they made this sign…