Duane Reade

Minimally convenient since I need to get some drinks, snacks, cash (Citibank ATM?), and pain pills.
Keep in mind that the food items are waaaaaay in the back, the medicines in the middle, and the beauty aids and supplies are right in front of the store. It’s a bit of a maze to go through, but it works. Place is otherwise clean and decent.
Baskets are available if you have multiple items, and the staff seem to just stock stuff, not too helpful in anything else, occasionally cashiering your items, if they happen to be around.
This lack of customer service and enthusiasm seems common in DR stores, and to a lesser extent, Walgreen stores too — at least in my home area of Chicago.
Not sure of the local CVS, as I never been to them as of yet. But at least going to DR, my Saver Card account works here too, for coupons, discounts, and Saver dollars. Being a Walgreen’s company, I would surmise I can get my prescription refilled here too, but I won’t be too hopeful.

Review is for the pharmacy:
I had a prescription for a common vitamin (not even a medicine).
I was told it was in stock and the wait would be 20 minutes.
«Twenty minutes» meant an hour.
No proactive updates, and two other customers sat alongside me – presumably thinking their orders, too, would be ready in «20 minutes».
Just be more accurate with the wait time, so customers can decide if they want to wait or go elsewhere.

I visited the clinic for an easy health issue. Made an appt. online, was seen five minutes early, no line on a business day during lunch in midtown. The doctor was great, and quick. I was in and out in under an hour, with a prescription in hand that was filled immediately after I left the clinic.
Definitely will go back when I have an issue that I don’t believe warrants a visit to my doctors office which always takes at least two hours.

Worst Walgreen ever. I went to pick up a printed photo, and after half an hour, the ignorant and rude worker told me to come back tomorrow. I don’t live or work nearby. Then when I couldn’t make a decision within 10 seconds, he yelled at me with an unhappy face: «Excuse me! Excuse me!».

Duane Reade is taking the lead! (At least for my convince store.)
I work near Duane Reade and I practically come everyday. They have great products and amazing finds. I genuinely have an overall great experience at Duane Reade.
The service is friendly however, this location at the right time can get really busy, but If one register is full then go to the one in the back or vice versa. They don’t tend to both be full at the same time, but it happens.
Also, the rewards program is actually quite nice. I’m not rewarded every single trip, but I can always say that I have a reward every two or three weeks. However, I do go frequently.
Also if you want to make the best of the rewards program then really look at the price tags to see if they mention anything about getting points on them.
For example, one week I was looking for some conditioner and saw another conditioner that if purchased I would receive over 4,000 points. Which is really good.
Sometimes the rewards get you big discounts on any order

The guy at the cash register asked my friend if she was a stripper. Don’t remember his name, but his favorite candy is Reese’s. Not a fan.
Also, they don’t sell the berry sour patch kids here. Huge disappointment.
Overall, I would rate this location a 3. Rude workers but they have great deals on Christmas M&Ms.

Wow, this store got a makeover! The store is huge and clean and well lit. It is split level, so definitely beats the two-​floor Duane Reades that I hate so much. But I found this store pretty difficult to navigate. It is very oddly shaped so you can’t easily see down all aisles from the front to figure out where you need to go. Two entrances and two sets of cashiers is very convenient. Good offerings and selection.

They gave me capsules for my four year old instead of a liquid antibiotic. When I called back realizing the error when we got home, they asked me to look up phone numbers for 24-​hour pharmacies who could correct the prescription. The Pharmacy is now closed, they haven’t returned my call or corrected the situation. Meanwhile my daughter is hacking in the background. Way to go, Duane Reade.

Seriously, the worst DR ever. The staff is incompetent and take forever to ring you up especially at night. The store in general is stocked well with everything you need — beer, groceries, toiletries, make up, meds, cards, household cleaners… except there was a time I needed shower curtain rings and they were out for weeks. Apparently, a vendor comes in to restock that item and the store doesn’t know when they come. Shower curtain rings are in high demand here.
Go to the CVS 100 feet away on 34^th… at least you can ring yourself up and bypass potential lazy, confused cashiers.
Also, their ATM machine is often out of service. Blow me, DR.

They get one star for amusing me with stupidity. Won’t be back. These places are everywhere. And the staff at all the others are much nicer. Sorry to base it on one interaction, but the uptight sales girl in cosmetics did tell me that no photos of the items I WAS ABOUT TO BUY was not her rule. Really? What about scanners? GET WITH THE TIMES PEOPLE!

This was a nicely stocked pharmacy in middle of city. It was well stocked and great selection. The price was good but not great. I don’t remember if it was 24 hours but definitely a place to be when you need some

I practically live here! I work right across the street and go this specific Duane Reade all the time. I constantly recommend it to my co-​workers because I have come to believe you can find anything you want in here.
It is conveniently located right across from the Empire State building which makes it accessible to tourists who need some toiletries or bottled water as they venture through the city.
I just love the layout and the fact that it is two floors. The first floor has all the snacks and the second floor has the grooming supplies and pharmacy. The pharm techs aren’t very friendly, but I don’t really care for them anyways so they can stay in their little bubble.
I love that they have such a wide selection of beverages and chips. This is my favorite snack spot on 34^th street.
It is always very clean and well organized.
The cashiers are friendly too which is a plus.
NO complaints about Duane Reade at all.

I love the new and improved Duane Reade! especially the fact that is open 24 hours and now its twice the size that it used to be. It’s so convenient, and I specially love the new Goya products section. I’m Hispanic, so I truly appreciate the fact that they are recognizing the changing face of America and including this whole section of Goya juices, and different products that I love and remind me of my childhood in South America. This American guy even saw me grabbing so many Goya mango nectar, he came to take a look and ended up getting some too, which I’m sure he’ll be coming back for more.
The pharmacy is open 24 hours, which is awesome.
The new product selection is great, especially the food.
They have a walk in clinic which is perfect, open even on Sundays if you want to go see a doctor last minute.
I love that they now finally have my sneakers ice cream bars, I love those, and I sometimes crave then at 3am or so, so I stop by and grab one.
This place is excellent, great job!

By far the worst customer service I have ever experienced. I wasn’t going to write this review because I am not a fan of writing bad reviews. I actually visited this Duane Reade store mid week (was in the area for work), and have been procrastinating writing this one for four days.
I just popped in to get a few bits & pieces. This is actually my first visit to this Duane Reade store. The store layout is fabulous and alot bigger than your average Duane Reade. The store is clean, and spacious, and there is plenty of room to move in and out of aisles. I had a little free time on my hands, so I just browsed the aisles looking for what I needed.
Once I had what I needed, I went to the register to pay. Luckily there was no one in line, so I went straight up to the register to make payment. I received no hello, or no eye contact, from the lady serving me. She scanned my items, asked if I had a Duane Reade card, in which I responded yes. When I gave her my duane reade card, which is attached to my keys, I accidently picked up the wrong keyring. This increased the level of attitude and negative body langusge in which I was already receiving from this cashier. Once that was over, I paid for my items, and said I would not require a receipt. She ignored me, continued to give me the receipt, and said I could throw it away on leaving the store. SO RUDE!!!
It is really hard to put into words what I experienced, but I have never ever experienced such rude customer service. She obviously did not want to be there. The store really needs to reassess the staff in which they choose to work behind the register. The staff behind the register are the heartbeat of any business, and the determining factor as to whether the business is receiving repeat business. I definitely will NEVER revisit this Duane Reade store, and would not recommend any one else does either.
I was really not impressed, and there is absolutely no excuse for delivering such poor customer service!

Awful pharmacy, rude and annoyed workers. They kept trying to make me pay full price for my prescription even though I had an insurance card that I kept trying to show her. Instead she wouldn’t listen to me and kept saying «just pay it, and you can submit the bill to your insurance».
Um NO, i don’t want to pay full price when the card says right here i only owe $ 10. She would NOT listen to me and kept saying «just pay it, just pay it». I REFUSED to, so she finally had to call and deal with it (in oh, i guess 2 seconds) and was rude and annoyed the rest of the time helping me, wouldn’t even look at me.
And i work right across the street, so I go here frequently, against my will, simply for the convenience, and it’s always a miserable experience

I went here today to see the walk-​in doctor, and was pretty happy overall with my experience. The Doctor is SO nice and saw me fairly quickly. I think I waited about 30 min and most of it was because some district manager came in to see the clinic and was yapping his ear off with me in the waiting area (rudeness!) The DR was really thorough and super polite, almost to an extreme extent (my NYC tendancies are not accustomed to this) and gave me an RX that was filled in less then 15 min by the onsite pharmacy. Overall it was a clean pharmacy that was very well staffed on the sales floor and the pharmacy, a rarity!

Ugh, it happened. My kinda scratchy throat/​stuffy head combo turned into full-​on death-​like sickness. With no general physician, I dragged myself to Duane Reade’s walk-​in clinic to see their on-​premises doc.
FIlled out some paperwork, and was seen by medical assistant for vitals about 20 minutes later. I waited an additional 15 minutes or so for the MD — and without appointments, that’s perfectly acceptable. Dr. Cowdery was fantastic: friendly, informative, AND funny (it definitely helps when you feel like shit). He listened to my concerns, shared his knowledge about what was going on, gave me some options and his suggestions, but ultimately let me make a decision as far as what kind of testing I wanted done. He shared some home remedies and recommended OTC medications to help ease the pain. He also let me know his schedule for the week in case I needed to come in again. He was really genuine and really seemed to care about what was going on.
I’d definitely recommend coming to Dr. Cowdery, whether you need walk-​in care or simply don’t have a primary physician.

I just moved to New York and don’t have a regular doctor. I had some very sore inner ears and a bad cough that came along with a cold. After wrestling for a few days with them, I decided to try to find a walk-​in clinic, because I didn’t have time to deal with the hassle of finding a new physician.
I saw that Duane Reade had a walk-​in clinic. They appear to be one of the only pharmacies in Manhattan to have one — although CVS and Walgreens typically have them, they are noticeably absent here.
My experience was similar to going to a regular doctor’s office, although the wait was significantly less. I came in, filled out some paper work, and had my blood pressure taken. The Dr talked to me about what I was experiencing and then examined my ears and listened to my breathing to determine what the issue was. He spent a significant amount of time explaining the problem to me, more-​so than most doctors and certainly more than what I was expecting in a walk in clinic setting. He prescribed some things for me and explained what each was for and how they would help me. He also recommended OTC drugs.
I would definitely come back here and recommend it to anyone.

Ever since the lastest renovation and the company repositioning and a yikes, luxury brand, I am officially putting Duane Reade on a death watch. Through the years, we’ve seen a renovation at this location, then an expansion, then a total revamp of the logo and floorplan. Duane Reade is making a big mistake by going «upscale» in such a down economy. I can already see Walgreens and CVS’s popping up all over the city and what does Duane Reade do but to «buck the trend.» If foot traffic is an indication, Duane Reade is close to going to intensive care. (BTW, a Duane Reade branded box of cookies should cost 4 bucks.)

This store used to be kinda dumpy. But then one day I entered, and just like magic, it was clean and orderly!
This is one of my favorite stores to shop in, not only because it’s a great place to waste precious work hours when I need a break, but because it also provides me with all my basic necessities. You know, the usual items of chocolate, salty snacks, emergency tampons, nylons, and things to use in my hair when I’m having a bad hair day, just to name a few. You know, the usual we’re-here-when-you-need-‘em items.
Plus, if you are smart enough to carry a Duane Reade card, you can spend hours browsing for that perfect item to buy when you receive the $ 5 coupon just for using the card.
With all the new Duane Reade brand items (De-​lish) now available, I LOVE this place! I recommend trying the peanut butter and white chocolate popcorn. That’s just pure heaven. For added sweetness, couple a few kernels of that along with the chocolate popcorn and you have a sinfully delicious flavor just bursting in your mouth. Yummmm!