Duane Reade

I ran in here because I’m dumb and I forgot to pack gloves on my trip to NYC. I was trying to find those cheap magic gloves and sure enough, they had a nice stash here for $ 1.99-$ 3.99 depending on whether you wanted texting capabilities or not. Even the cheap gloves offered decent texting ability so I was sold.
This store has two floors. The lower floor is where all the drugs, makeup, and shampoo are. The upper floor seems to be dedicated towards food and random gadgets.
And of course who can forget the Chase ATM at the front! Classic Duane Reade.

The cashiers were nice and reasonable, however, the shaved head man/​woman? manager was not.
I was in the area and decided to get some Ziploc bags as there was a promotion going on.
I purchased four qualifying items since the price tags said I would be getting $ 4 Register Rewards.
It was around 9pm, so the store wasn’t crowded. I went to the cashier and paid for my items. However, the $ 4 RR did not print. So I went up to the same cashier and told her that I should be getting $ 4 RR. She checked my receipt and noticed that nothing was printed. Just at that moment, the manager came out and closed the register. The cashier asked the manager why I wasn’t getting the $ 4 and the manager just said it’s probably added later on and did not even try to resolve the issue. So we were basically left in the cold.
The cashier and I decided to go back downstairs to check the price tags and of course, she agreed that I should be getting the $ 4. We went back to the register and I noticed that the printer that prints the coupon was out of paper. I told the cashier my observation and we went to another register.
We redid everything, but since I used two coupons, the cashier had to go back to the office to retrieve the two coupons.
The manager came back out again and was getting frustrated because the return wouldn’t go through and there was a difference of $ 3. As she continued to fiddle with the computer, she mumbled something like «ALL THIS FOR $ 4…» I couldn’t believe she said that.
I’m sure if $ 4 was taken out of her paycheck, she wouldn’t be saying the same thing.
Long story short, the $ 4 RR did not print after we did a return and rebuy, most likely because it was 1 per account and since the computer thought we printed one in the original transaction, I did not get it again. I had to call Walgreens.
Thankfully, the cashiers were nice and understanding. Though, I don’t want to talk to «FELICIA» again.

This location in particular is nicely stocked. I go in here frequently because it’s close to work. I give 3 stars because the employees seem miserable.

I thought I’d try out the DR clinic today rather than going to my general practitioner to save time. After waiting for 30 minutes, they let me know it would be another 45 minutes. Having a meeting, I made an appointment for 6pm and left. Came back at 6pm and waiting for 50 minutes. When asking if I was going to see the doctor anytime soon, the woman made a phone call and then said ‘no’.
I thought the point of these clinics was expediency. No chance for that for me.

Customer service here is nonexistent and obviously the management could care less… I’ve written them from the receipt many times. I use the pharmacy a lot here, and the pharmacy is ok, but it’s the cashiers up top who could care less about you.
I’ve decided to switch my pharmacy to a different Duane reade and just walk the extra block or two.
It’s not worth it to get upset every time I’m in this store.
They really are horrible!
Avoid avoid avoid!

The employees of this store are rude and racist. I have been picking up breakfast from this place every day because I work near by. My breakfast usually consists of a bagel with two of those free butter and jelly mini packs. I do this every day! Because I don’t want the butter and jelly packs touching the bagel, I do not put them in the paper bag but instead I hold them in my hand and when I arrive at the register and in front of the cashier, I put the butter and jelly mini packs in my bag so I can pay for the bagel. This happens every morning. Every morning!
Today, I get my bagel and butter/​jelly, go to the register (the cashier has probably seen me and rang me out a hundred times already) put the butter and jelly in my bag so I can take out the wallet and 5 seconds later she starts screaming (in front of every customer and staff member) «TAKE THE CHEESE SNACK OUT OF YOUR BAG! TAKE THE CHEESE SNACK OUT OF YOUR BAG!» I was so shocked and startled that, for a moment, I couldn’t even comprehend what she was saying… I had an open Ritz Bits snack from home and took it out and showed it to her asking if this is what she meant and that I had this from home. She said «NO, THE CHEESE SNACK THAT YOU PUT IN YOUR BAG!»
You have to understand that her expression during this time had «hate» written all over it. I took out the butter and jelly mini pack and showed them to her asking her if this is what she meant. She looked, just said «OK» and that was it. No apology for embarrassing me and humiliating me for no reason, no «I misunderstood», no nothing. Just the same racist attitude that the cashiers of this place have.
I reported the incident with their «Survey» app and BBB and will continue reporting them until they change their ways or their employees.

I’m a regular at this store as I live a block away and it’s open 24 hours — the convenience sucks me in. So I guess the 1 star is for its convenience.
But absolutely zero stars for customer service. Tonight I was waiting in line with 10 – 12 other customers while 1 staff member was actually working a register, and 4 other staff stood behind the counter messing around and talking with each other. This is a pretty common theme at this store. It’s just such a poor display of service and there’s no respect at all shown to the paying customer.
Additionally, I have been overcharged on their «2 for $x» deals so many times I’ve lost count. I always catch it (as I’m looking for it and I know to expect it) but I wonder how many other customers are overcharged without even knowing? When I question it, the staff member will adjust it to the correct price, but 2 days later I’m in there and get overcharged again on the same item… so clearly there’s no effort on their part to actually fix the price in the store computer so other customers aren’t overcharged.
Duane reade, much appreciate that you allow me to buy ice cream and Advil at 4am, but you might want to work on taking care of your customers a little more.

This bright Redbox is still gleaming in comparison to most, with an easily accessible Redbox kiosk and numerous staffed registers.

FIRST it was BillyMark’s West. NEXT, it was Tick Tock Diner. Duane Reade on 8^th avenue completes the TRINITY of IDIOT business establishments in Midtown Manhattan. Last Friday night I swiped my DR discount key tag after making a purchase here and that was the last time I remember having my keys. Made the journey back to Manhattan from Brooklyn because I KNEW FOR A FACT that this Duane Reade was the last place I had my keys. When I asked the counter staff about my keys I was given shoulder shrugs and blank stares. NOBODY took the time to actually look for my keys! I went home feeling sad and keyless. Had to pay A GRIP for an all night locksmith. Still convinced that my keys were laying somewhere in Duane Reade, at the start of this week, I went back to inquire once more. Lo and behold, MY KEYS WERE THERE!!! A sales clerk bought them out to me from a lost and found that I was sure didn’t exist. In fairness, my own carelessness is how I lost my keys BUT I had to pay a greedy, 24 hr. locksmith dang near FOUR HUNDRED DOLLARS to break my front door open and give me a new lock all because NOT ONE person working at Duane Reade was decent or professional enough to take the time to look for them. When someone finally did take the time to look, THREE HUNDRED AND SIXTY FIVE DOLLARS LATER, it took them less than five minutes to find them. Frown.

I always buy their pre packaged salads in the front. Really great salads. Everyone is very helpful. I like this Duane Reade better than the one on 6^th ave and 18^th st, Much bigger and more products to buy.

Initially I went there late this morning just to kill time. However, I liked the store; it’s rather spacious, it’s clean, and it’s not overly-​cluttered. The first floor has food items and the lower level has everything else. I was intrigued by the huge display of small perfumes (which were very reasonably-​priced) and I spent a ridiculous amount of time smelling almost every scent. One of them was called «Funeral Home», so that was a little weird — but anyway; the selection of cosmetics and other items is very extensive. I bought a nice hairbrush and the cashier was very pleasant. Also, the store is open 24 hours/​day.

Do not use the pharmacy if you have arthritis! They will NOT automatically give you an easy-​cap no matter what you do. Several times ago I asked that a note be put in my file — that didn’t work. Each time I pick up a prescription I have to hold up the line, check, hand it back, and have the clerk switch the cap.
This morning I called & spoke to someone personally — I did not use the «pre fill» text or iPhone app for this very reason — I explained that I was phoning in a refill of an arthritis med and needed an easy cap. So today is the one day I didn’t check — I came home, and it’s a safety cap I cannot open. I called to complain and was told their «window» — whatever that is — for an easy cap is too small. Sorry, but that’s not my problem. Except now it is.
They apologize each time this happens … but it is every time! I will have Beth Israel switch over my pharmacy preference to a pharmacy or chain which respects seniors and those with disabilities.

My go-​to Duane Reade in Manhattan. Renovated, good pharmacy, small supermarket upstairs.
Better than many of the other Duane Reades in Manhattan and Brooklyn, which smell like cat pee as soon as you enter.

This one will do… if you’re in the area… or need a quick pit stop before heading down into the subway. The prices are some times higher than other DR’s due to the location… but I’ve also found some STELLAR deals on beer, fabreeze, men’s shaving/​grooming products, and the like. The donuts always seem to be stale when I’m in a state that makes me crave munchies. But it’s clean, well lit, in a good location, and the staff are decently friendly.

They sell Sweet & Sara desserts, I was able to get a few brown rice crispy treats.
I was also going to buy some smores and marshmallows, but they were not properly refrigerated. They were just sitting on a shelf and the label on the smores and marshmallowsclearly say to refrigerate the products!
I told the lady who rang me up at the register that some of the treats should be refrigerated and she seem quite disinterested.
In addition, the line was super long at 10pm. It took me almost 10 minutes to get to check-​out. That’s pretty bad customer service, if you ask me. Sigh, I am becoming an impatient New Yorker! I didn’t really like this location (except for the fact that they have Sweet & Sara desserts) but then again, I don’t really like any Duane Reade stores, so 3 stars is pretty generous on my part.

Love love love !!! If Extreme Makeover had a pharmacy edition, this place would have comprised the season première. Let’s review our checklist of requirements for a great pharmacy, shall we?
* Vast selection of beauty and wellness products? Check
* Assortment of food? Check
* Clean, presentable, brightly lit store? Check
* Accommodating, friendly pharmacists? Check
And now for the bonus round …
* A supermarket, complete with fresh produce, a spectrum of ready-​made meals, fresh pastries and a cappuccino machine
* A cosmetics department with scrubs, creams, lotions, kits, as well as a makeup and nail selection that rivals Sephora
* Papyrus stationary, gift baskets and occasion-​specific gift ideas
* A walk-​in health care clinic with knowledgeable and friendly doctors
* Cookbooks and cookware
* A Blockbuster DVD rental kiosk
I am here frequently, whether to stock up on some needed toiletries, or to pick up a snack. I’ve used the walk-​in health care clinic several times and the doctors have always been kind, professional and knowledgeable. I love it here

Best Duane Read EVER! What a lovely surprise to find such a bright 24-​hour haven of everything and anything — from your junk food, to pharmacy stuff (cosmetics, health stuff, drugs), to fresh food and prepared foods, including sushi that won’t kill you! amazo!!!
You will ENJOY coming here — which is a shocker from Duane Reade. Can you believe it – also plenty of friendly cashiers! So 5 stars all the way!

Dear Duane Reade on 8^th Ave and 16^th St,
Look at you, you’re adorable. Not only are you a mini supermarket on one floor, but you’re also a mini cosmetics store and doctor’s office on another. Talk about versatile.
I love that you sell hot pockets because after pizza at 3 am, hot pockets are my favorite food.
I also love that you have your own little Diva running the makeup station. He stands at the counter all done up glaring at all the women who come down the escalator. I’m not sure if he’s judging their hair and makeup or staring in jealousy because he himself is not an actual woman. Either way I want to put him in my pocket! He really makes you feel like you’re in Sephora, not Duane Reade. Clever!
I have stopped going to the D’Agostino and Associated supermarkets because you’re more than just an option hey, hey, hey and you refuse to be forgotten. You’ve got almost everything I need and I can’t thank you enough.
Maybe it’s because you’re new or maybe this is just you’re new «thing,» but you guys are so fresh and so clean. I’m feeling you.
Keep up the good work. Keep the fresh donuts coming and your tampon section stocked.
If I may make a suggestion though… please start carrying quarts of organic milk. I’m all by myself, don’t wanna be… and I’ll never finish a gallon before the expiration date. Also one more thing, tell your cashier’s to put a little pep in their step. I come into your store with such excitement and enthusiasm, I want to end my experience with a bang. They’re sooo slow and make it painfully obvious they hate their jobs. Get it together kids!
Other than that I love you, you’re my special boy.

This brand new and fancy smancy Duane Reade opened up on 8^th ave not too long ago. Two levels of drug store amazingness it’s almost like a mini Walmart (minus the clothes) than a Duane Reade.
Upstairs is the grocery area (which most Duane Reade’s seem to be installing). Lots of food from Milk, to frozen meals and even Beer. They have a grab and go case for lunch that has everything from pea soup to sushi. Books about NYC and touring and even a fresh bread case.
Downstairs they have a high end makeup area with professional artists to help you find exactly what you need. I’ve bought fake eyelashes there twice and they even let me try them on to get a sense of what they would look like. They also have a doctor on the premises which makes their pharmacy department an A++. Talk about convenience. The service, for the most part, is excellent. Though some of the cashiers/​stock people don’t really know how to answer questions. The managers are awesome. Especially my friend Francisco from High School who is a manager there. He’s keeping that place in tip top shape. Be sure to say hi to him if you ever stop by!
I’m giving this Duane Reade 4 stars. One less because the prices are high. I got my Oil of Olay body wash and my Noxema Face cloths each for 2 bucks less at Bed Bath and Beyond’s drug area.

I’ve desperately needed something 24 hours in the area, around the corner from the Chelsea Mansion.
Store is huge, they have enough groceries to get by (and by that, I mean Doritos, chips & salsa, and beer), and the pharmacy is open until 10pm.
24 hour beer run, 2 blocks from my place at a reasonable cost = score.