DSW Designer Shoe Warehouse

Ok, word of advice if you are a size 7.5 in a women shoe the clearance isle is always busy. The door to where the workers hide in always come out in a rush. There is more traffic in this isle then there is at the front door. REMEMBER CLEARANCE is on the top floor for both men and women.
Aside from that annoying isle they really have some great deals. The staff really knows their stuff. I would recommend people go to this location if they are not a size 7.5. Some of the escalators didn’t work on 2÷2÷16 so use the elevator if you are nursing an injury.

I always find a good deal at this location. Clean with a wider layout compared to the Union Square location. The clearance section is on the top floor, which just means that you go through all the floors finding better and better items.

Customer Service call line is a joke. I’ve called the number provided multiple times and waited as long as 10 minutes, just sitting on the phone, and no one has EVER answered. Not once.

Rule #1: When in New York don’t go to chains. Take advantage of unique boutiquey places.
Rule #2: When in New York and on a mission to find comfortable shoes to walk NYC, go to a chain.
Nuf said.

Just wanted to say thanks to Emily for wonderful service. I came in looking for sandals and she was very warm and helpful. Will definitely go back the next time I’m doing some emergency shoe shopping (or «sole-​searching», har har)!

Although the store has several floors and a large inventory, I was primarily looking for Wide Size shoes. Did not really find many of those. Plenty of medium sized shoes.

the clearance section is a great find for off season shoes. member rewards makes it so easy to shop. staff is friendly and will hunt down the other pair of shoe if it is missing — amazing

Tucked away only a couple blocks from Macy’s is this branch of DSW. Head up the escalators or elevator and you’ll find yourself in the midst of a wide selection of shoes. I’ll be honest, stores like this scare me since they often seem chaotic and finding anything you need is near impossible. THEN you have long lines to deal with and that just culminates in a terrible shopping experience.
NOT SO with this location. Indeed, I was very happy to see how calm and organized the entire place was. No errant shoes in the aisles, no crowds frantically tossing boxes aside. Instead, even with a tourist crowd mingling with locals there was plenty of room to move around and I never had any problems finding a seat to try shoes on.
I sometimes have problems finding shoes because I need EEE shoes. No problem here. Virtually every pair of shoes I looked at had a wide pair for me to try, and within twenty minutes I managed to find the pair I needed. Even better? Checking out took no more than five minutes. I only had one person ahead of me. My cashier was completely professional and even checked to make sure both shoes were the same size!
Great shopping experience. I’d come back any time.

Great collection and very reasonable prices of all brands… The purses and other accessories are nice too! My go to show store!

Pros:
–SHOE OVERLOAD. Boots, heels, sneakers, flats, there is nothing you won’t find here.
–Epic clearance section. You are bound to find something there that you like on discount.
–Lines move fast.
–Has bathroom.
Cons:
–Sales staff doesn’t know squat. I asked a couple of them if they thought that a certain boot fit me, and they didn’t even know enough to make something up on the spot.
–Most things that you see on the website won’t be here.
–Only come if you have a lot of time and patience. Don’t expect to be in and out.

I’m a big fan of this DSW location:
–The lines are short, because there are registers on each floor. Having separate departments, make this location easier to navigate although I’ve found that most dsw are organized.
–Their bathroom is always clean!
–In my opinion, the selection of shoes on sale is better than the location at Union Square. I’ve found quite a few vegan shoes.
–They always have staff members on the floor. Ready and willing to give you advice before you commit a fashion faux pas!

This DSW is close to everything and they have a wide selection of shoes
You will go in here and come out with a pair of 1 or 2. they have cute styles for a great price.

Like the DSW on Bway and 80^th, it has lots of choices, several floors, and is easily accessible.

This is my favorite DSW store (and shoe store in general) in NYC!
Pros:
* Encompassing 4 stories, this location is HUGE and spacious where you never feel cramped or shoving into other customers fighting over shoes.
* I love the service here– the staff is always so cordial and friendly. Christina went above and beyond in helping me find my coveted shoes! Even when the website said they were sold out in my size & color online and in all NYC stores, she miraculously found 1 left online through their system, had me try another color on just to make sure they fit me, and had to shipped to my address with $ 15 off with expired vouchers! Christina, you are the B-​E-​S-​T!
Tip:
* Best kept secret that I am now sharing: Even if you submit expired discount vouchers at checkout (and as long as they are within the year), this location will still honor the discount! :) I usually find vouchers on Google then print them out– it’s worked for me every time!

This location was a lot more organized and less chaotic than the Union Square location. It’s spread out over 4 different floors. (which is kind of a pain) At least the departments are clearly marked so I was able to plan my route accordingly.
I went here to find stylish walking sneakers. They had a very large display of 6 different types of Vans/​Converse but absolutely none of them were in my size (8.5, pretty typical) I was pretty frustrated with this considering they had an overabundance of every other size in every single shoe. Luckily, I was able to find some Sketchers Bobs in my size all the way on the back wall of the store. I was just looking for a walking sneaker I could easily wear with a dress. I’m satisfied with the ones I ended up getting but I would have liked one of the other pairs, really.
I think that if a store is going to have a giant display of a product and make it their focal point — they should make sure that they have a complete selection avaiable for purchase.

I’m writing this review primarily for their SERVICE.
This DSW store has 4 floors. A wonderful collection of pumps and heels on the 1^st floor and a clearance section the 4^th floor. I found a pair of unique black peep-​toe mid-​high heels in the clearance section. Approx $ 70 original price, but 40% off, so it cost around $ 42 at then end… which I figured wasn’t too bad for a pair of black heels. (I was at first very conflicted about whether or not to buy the shoes but ended up becoming convinced to get them for 2 reason: 1) My friend also bought a pair of shoes for $ 50 so I did not feel so bad about returning home with a shopping bag. 2) A stranger walked past me as I was trying on the shoes and insisted they looked good and that I should get them. (I thought she was a sales lady trying to convince me to make a purchase but later realized she was another shopper as well.)
As I stood at the front to pay, the cashier lady opened my rewards member account and said, «Oh, you have a $ 10 OFF coupon that just expired yesterday. But you know what? I’m still going to let you use it.» First of all, I didn’t even know I had a $ 10 OFF coupon. Second, she still let me use it even though it already expired. I was completely estatic and overly grateful. I intend to come back to this store because of their great customer service. Aside from the kind cashier lady’s act of generosity, the employees at this store are also very kind, accommodating, and friendly. Definitely hitting up this DSW next time I’m in the city shopping for shoes!
*Also, if you are not a DSW Rewards member, you should definitely sign up! Great promos and coupons for every number of points you rack up. As an avid shoe shopper, I can certainly vouch for their coupon deals!

This a very nice and spacious DSW right across the street from Macy’s and Madison Square Garden. I stopped in looking for some white Keds or converse. They have about 4 floors and elevators if you too lazy to take to the escalator. I didn’t have time to browse as long as I wanted but I did luck out on a sale for some $ 20 canvas sneakers in the clearance rack. I didnt see a lot of salespeople but luckily the line on the 4^th floor was short. I cant imagine being in this store during lunch time. I will be back though since Im always in this area.

Good prices and great selection. You can find some real gems here, even in the men’s section. My only gripe is with the sizes. As per usual, available stock is concentrated among the higher sizes, and it’s virtually impossible for the small-​footed man (withhold your mockery) to find anything. They can order whatever is missing for you, but then there’s really no point in walking into a brick-​and-​mortar store. But, to be fair, most of you guys will find something good here.

I really like this DSW location. There are four floors full of shoes! Everything is organized and isn’t messy like some other locations. They had a great selection of every day shoes, as well as dressy heels. I was a bit disappointed with the selection of boots. I’m a boot girl and they had a very limited supply. I did score a pair of Chinese Laundry flats and cowgirl boots, though.
Definitely sign up for the rewards program.

They have a decent shoe selection, I’ll give them that. The clerk who helped me also directed me to the clearance section & knew if they had what I was looking for, where I found something I thought I’d need but ended up not having to use. VERY well organized, has a lot of space and if you are a woman who likes high heels you will surely find something here that looks cool & stylish.
The line wasn’t horrible when I got my shoes and this is probably one of the better DSW locations to go to in the city. I also did not see an explosion of tourists like at so many other chain stores.