Dr-WALL

We only used these guys because the previous tenant already had the wall installed. If we had read the reviews we would have used someone else. The door in our wall was broken when we moved and it took several calls to get them to come out and fix. It broke again within a couple of days. After the second round of calls they repaired in on the second trip but had cut a huge hole in the wall and done a terrible patch job.
Getting the wall removed was also an ordeal and they charged $ 250. When we called they had lost the records of our wall rental. When They gave us a window to remove the wall it was between 1 and 3pm and my roommate asked that they call when they were on the way. They called and told him they would arrive at approximately 12:40 (so I rushed back from lunch) and then did not arrive until 2pm.
Complete disrespectful of our time.

While I really liked the separation having a bookshelf wall (with door) provided, my experience with Dr. Wall as a company, during the installation and removal of the wall, was terrible.
Before the installation, their office was difficult to communicate with in order to pin down an installation date, style, and coordinate insurance with our building management. And, they wouldn’t tell me what installation involved, other then that it would take about 3 hours.
On the day of the installation, they arrived late and then had to leave to buy supplies, so they didn’t actually get started until even later. They didn’t have nearly enough plastic tarps to protect our belongings, and as it turned out, the installation process involves completely building from scratch a bookshelf — including sawing and all the dust associated with it. After they left and the dust settled, our entire apartment was a disaster.
Instead of 3 hours, the installation ended up taking 8 hours, running into the night, well past our building’s allowed construction time. At one point, we had to argue with the builders that we be given the amount of shelves that we had agreed to. He said they didn’t have enough material, but after arguing with them, he somehow «found» enough.
At the beginning of the day, we had provided them with paint that we wanted to use (to match our walls). It wasn’t until the end of the day that they informed us that it wouldn’t be enough paint and they would have to use their own. My wife and I had sat there all day and at any time one of us could have easily gone out to get more paint, but at this point it was too late.
When they were finally done, and we had cleaned the apartment, we thought the worst was behind us. The separation and space the bookshelf provided did help the layout of our apartment significantly, and though the workmanship of the unit was sloppy on close inspection, from a distance it didn’t look too bad. Unfortunately, there was more aggravation to come, during the removal process.
While our contract specified that removal needed to be booked more then 30 – 60 days in advance or pay a fee, we didn’t have that much notice on when we were moving (as I would imagine many might not), so we had to pay the fee. What the contract didn’t say was the amount of that fee — which, in our case, was $ 250. This is an excessive amount of money for an hour of work, and they were not willing to negotiate on it at all (they had the upper hand because our lease was ending and we were backed into a corner).
For this $ 250 fee, we got the same lazy customer service that we had received 2 years earlier. Lack of followup from the office for scheduling the appointment, difficulty getting them to send the insurance information to my building management, and then the workers showed up an hour and a half late. On top of it all, the wall removed revealed some of the sloppy work they had done in the installation, in the form of paint and other damage to the walls and floor.
I would definitely recommend finding an alternative to Dr. Wall.

I would not use this company! After my long search to find a wall company after my disastrous encounter with A. L Wall last year, I decided to go with Dr. wall because they matched the lowest quote I received and had worked in my building numerous times. Big mistake. While Regina was helpful and pretty prompt the installation process was a disaster.
The workers seemed clueless as to what they were doing, they were unprofessional commenting about how small the space was, and didn’t bring all the correct materials to get the job done. They left the water running in the sink, turned on the air conditioning without asking, when I specifically had the windows open, and got paint on the floor and outside my apartment door on the carpet.
Regina had arranged to have of the walls painted a different color which I supplied and the owner said that they don’t paint walls other than white, that I would have to «do it myself». I do believe that my quote and lease say that you do. Interesting.
The workers started a 10am and didn’t finish until 7:40pm which to me was outrageous. One of the biggest issues is that they ignored my measurement on one of the walls and made it 5 inches shorter than I requested without notifying me! It severely made the rooms smaller and I cannot believe they would take that liberty. The walls themselves were hastily painted and with a poor quality of paint, might I add. My pocket door doesn’t close all the way and there are strips on the inside that are left unpainted.
Overall I understand this is NY which equals shady and also wall companies which also can be shady but after forking over such a large amount of money you expect to be satisfied and I am extremely not.

If I could give 0 stars I would. These people are extremely unprofessional and frankly I don’t know how they keep there business afloat.
We scheduled to have our wall built, they confirmed a time and we didn’t hear from them again. We reached out to confirm and they said «Oh sorry. We gave your spot to someone else. Can we do Saturday?». This was on Tuesday so we were okay with waiting an extra few days.
Saturday morning rolls around and the guys get to our apartment — a 6^th floor walk up — and pitch a fit about it being on the 6^th floor. They ask you this in the form you fill out, so everyone should have known it was a 6^th floor walk up since we clearly stated it. Soon after the «owner» of the company calls and says how they are canceling our appointment because they didn’t know it was a 6^th floor walk up and they needed to add two extra workers (for an additional $ 300). We explained how we clearly stated that we lived in a walk up and that’s what they gave us a quote for, so they should comp the two additional workers. They refused and told us that they wouldn’t be able to do it for another full week and that we would have to pay the additional funds.
Seriously these guys are douche bags and we are going with another company. Save yourself the headache and go with a place that may cost a couple hundred dollars more, but are actually decent business people.

I was looking for a wall company to take down the temporary wall erected by the currently-​defunct The New York Wall Company. Dr. Wall was one of only a few companies I could find that takes down walls put up by other wall companies. I sent Regina (whose customer service is prompt and polite) the measurements of my L-​shaped wall, and was quoted $ 250 (cheaper than other companies have quoted). She sent my building management their company’s certificate of insurance.
I was appointed a time of 8am for the job, but I changed the appointment to 9am because that’s the earliest I can get home. The day of the job, I rushed home, but waited for them until 11:45am. Two men came. One guy was very insensitive to keeping garbage contained so that it wouldn’t clutter the apartment’s carpeted hallways — he got into a verbal argument with my superintendent, and acted like a wiseass. I asked him to clean up a bit more but he just kept asking for payment. True, the wall was removed with little damage to the apartment, but I was left with planks of wood all over my kitchen floor and on the bed (which was more than four feet away from the wall but was covered in dust and shards of wood). Nails were scattered on the floor. My bag of rice was punctured and rice was all over the floor. The hallway and elevator were left in a layer of dust (the right way to do the job is to bring industrial garbage bags to dispose of material). The second guy was a hard-​worker, but the whole 3 hours of messy work and stinky attitude just doesn’t make the company look good.

Terrible company and customer service– would not recommend anyone use them. I was pretty much stuck b/​c my apartment complex only likes them, but I would have used someone else if I could. They yelled at my roommate and hung up the phone on her last year saying they would never work with her, so I had to take over. Now that I’m moving out, i was trying to see how we get money back since we paid $ 1200 for the wall and the new tenants want the wall up, but no dice. Even though I was told last year we would get money back. When I told this to the guy on the phone, he yelled at me and said that is Bull Shit… and then when I told him I don’t appreciate him cursing at me, he goes, I’m not cursing.
Such an awful company, avoid them if you can. I would have given them no stars if I could.

DO NOT USE THIS COMPANY
It’s been a long year with «Dr. Wall».
I’m not sure where Dr. Wall got it’s medical certificates, but I’m guessing that he was in contact with Dr. Kevorkian the whole time.
To start, I was looking for a way of converting my dining room on the UES into a bedroom. The process seemed simple enough, however leave it to the experts at Dr. Wall to mess things up. We asked for an «L-​Shaped» wall that would connect two walls together to enclose the space.
That is not what happened…
What we got was a monstrosity! The bookcases did not enclose the room, the shelves and frame of the case were made out of crappy partical-​board and painted with what may be the worst paint I’ve ever come across in my life. Shelves were not level (far from it in many cases). Paint was all over my floor. The idiots who put the wall together traipesed throughout the apartment leaving behind dozens of nails, piles of sawdust, and footprints of paint.
I called the manager at Dr. Wall to fix what was wrong, and thankfully, he agreed.
When the «workers» returned, however, they did little to fix the problem. Rather than building another bookcase to fill the 3-​foot gap that had been left in the previous attempt, they attempted to «box in» the space. When I refused to allow them to complete the work, Jon called me back screaming that I «must let them work!!!»
The process of removing the wall has been fruitless as well.
I would rather jump in front of a bus than take my chances with «Dr. Wall» ever again.
DO NOT USE THIS COMPANY

We were suggested to use them by our management company. First the receptionist named Regina added the invoice wrong, on the day of install they demand we pay $ 70 more. I told them i’m not paying $ 70 more for someone else’s mistake. Then the installers only installed 1 bookshelf when I ordered 2 bookshelves (which clearly was indicated in their package 2 bookshelves back to back were possible so i chose that option). When I called Jon, he says he explained it to me that both sides will be «covered» which he meant no gap between the two rooms. Then he started yelling at me saying he’s giving me a «discount» for his receptionist fucking up the invoice. DO NOT USE THIS COMPANY. they are unprofessional, unfriendly and a ripoff. The installers came not knowing anything about what they were supposed to do, we had to explain to them what was going on.

Dr. Wall workers have been the only strangers in our apartment since we’ve moved in. Two months after the wall went up, a check was cashed against my account for over $ 3000. I then noticed that two checks had been stolen from my checkbook, which was among items on the desk where the workers were keeping their tools. I’ve asked for the names and contact info of the people that were in my apartment. Ran told me his lawyer would be in touch but nobody ever called me. I sent a certified letter to their office, and it was never accepted; returned to me by the USPS. I’m not stating that I know for a fact Dr. Wall is responsible… this is just a series of facts from which you’re welcome to draw your own conclusion.

They did not finish the service and I told him after 7 and a half hours (a 2 – 5 hour job) to leave cause they were waiting for parts they forgot to bring (that takes 5 minutes to install) I had to be at work. I rescheduled for them to come today. Well they are 2 hours late I just got a call saying «we can’t make it today, come tomorrow?» ARE YOU KIDDING ME! They also left equipment here and its just been sitting in my kitchen taking up room this whole week and they poured a boatload of paint down our bathroom sink so water doesn’t drain out for a couple of minutes. and bottom line the wall looks terrible, I could have done it myself. Trust me, STEER CLEAR OF DR WALL.

Still a fan. It been two years since I used Dr. Wall to put up a removable wall. Now I am moving. I made my appointment without any trouble or extra cost. They require 30 days notice and I was a little late in calling them. But, they were still able to accommodate me a day before my move (on a holiday!). So far so good.

Like the review above mine, I don’t typically write reviews, but felt compelled to do so after the terrible service I received from this company. When I first hired them to put up the wall, it was fine and they came and put up a satisfactory wall with no real complaints (which is why they received the 2 stars). However, trying to get them to take it down after I moved was a nightmare.
I tried to set up an appt. with them to come 4 – 5 weeks in advance of moving out, and it took me over a week to get in touch with someone. I left multiple voicemails and emails and no response. FINALLY, I was able to get a hold of someone, and they gave me a date, telling me that they would call a few days before to confirm a time. I never got such a call, so I called 2 days before, and of course no response. One day before I got someone and he told me they would be there between 10−11am. Fine. I show up to the now empty apartment that I drove 2 hours to get to and no one shows up. I call at 11:30, and they tell me that the crew is running late and won’t be there for another 2 hours. Mind you, if I had not called them, they had not planned on calling to tell me this. When I asked why no one called to let me know, he got angry with me and told me that the time frame was just an estimate. Estimate or not, I should not be expected to wait around w/​no call, not knowing whether they were coming or not. He then told me that he’d call when they were ½ hour away. I get the call, and then they don’t show up for ANOTHER hour and a half. I made another call, and the man was again extremely rude (I had to this point gone out of my way to not lose my temper and become rude – this of course ended here). When the guy finally showed up, he took the wall down but left a filthy mess that took me forever to clean up. If you don’t care about customer service, go ahead and use these guys, otherwise it’s not worth the aggravation.

We went with Dr-​Wall because it was the cheapest quote — terrible idea! First, they punched a hole in the finished wall and had to patch it up, and tried to lie about the fact that it was their fault for taking so long to complete the wall. We paid for a seamless wall and when we came home, it was NOT seamless at all! In fact, we could see all the nails sticking out of the walls and strips of wood bending out of it. And on top of that, it took them 2 days to complete since they messed up initially. It definitely does not look stable! I fear for my life