Donna Ingram, MD

I will not ever see this doctor again. During a full and complete physical, my primary physician found a heart murmur on a recent visit. She recommended I see a cardiologist for an echocardiogram. Another specialist whom I know recommended Donna Ingram. Under my insurance, I do not need an authorization or referral for an echocardiogram. I called Ingram’s office and spoke to Shauna. I explained to her that I needed an echocardiogram only because of the heart murmur. Shauna confirmed that Ingram was in-​network with my insurance. She put me in for a 10AM appt on December 16. I explained that I needed to leave by 11:30AM to get to my own office. This was later all reconfirmed by Ingram’s office.
I arrived at 9:55 on December 16, and another receptionist for another doctor told me that Ingram’s receptionist was not in yet. Ingram’s receptionist arrived shortly after 10AM, and finally was settled in and ready to register me at 10:10AM. She had it written down that the echocardiogram report was to be sent to the physician who recommended Ingram and I said that was not the case. It was to be sent to my primary physician. I supplied my primary physician’s name, phone number, address, and fax number. I then sat until 10:35, when I was called in. The assistant told me that I was having a physical, and my echocardiogram was scheduled for 11:30. She also stated that the report was to be sent to the doctor who recommended Ingram. I said NO, I already told the receptionist all the details about my primary physician, who was to receive the report. I had to supply this information again. I also stated angrily that I was not there for a complete physical, only for an echocardiogram. The assistant said she was only the messenger, and did I want to cancel. At this point Dr. Ingram walked in and introduced herself. I told her how angry I was. She said she would try to get me an echocardiogram sooner and I again explained that I was not there for a physical, and I never had scheduled or communicated with Shauna that I was there for anything else but an echocardiogram.
The echocardiogram was performed shortly before 11AM, and thank God I am fine. Seems that many people do fine with a heart murmur, and live with a heart murmur for a long life. The report, I REchecked, will be sent to my primary physician.
I will not return to Dr. Ingram’s office.