Doi Camera Place

OMG do you self a favor and don’t do business here. Its service you just like it looks. BAD! Some people just should never run a business that relies on good relationships and customer service! Again, if you do want to get in an argument about your role as a customer, fine, do business here. If you don’t, google/​yelp some place else. your better bet.

I went to DOI Camera to get some 16 mm black and white film digitally transferred. I was on a deadline, but went there for their amazing prices. Yea, you get what you pay for. First they gave me my film on DVD instead of mini-​DV like I ordered, not too bad, they transferred it for me in about two hours. But then on the DVD they had edited the footage for me, cutting out parts due to «exposure» problems, which was what was transferred to mini-​DV later. I had intentionally overexposed parts of the film, but apparently their techs knew more about the vision for my film than I did. Also they had completely forgotten to transfer an entire roll of film. So my choices then where to send it back to them to be redone, which would take another 10 business days, or just go somewhere else and pay again.
I went somewhere else, but I will never get my time, energy, or the grade that was dropped a letter because my footage was late back.
DO NOT use this place for any serious film or photo work. Obviously they are only a passport photo and quick print shop.

DOI had the worst quality, customer service and professionalism I have ever experienced at a print shop. I will NEVER go there again and I wish I had some way to get my 30 minutes (spent arguing) and $ 9 (thrown away) back from them.
I went to DOI to print out an 8X10 picture of my fiancé and I that I wanted to frame and put on display at our wedding the following weekend. I went to DOI during lunch and was told to use the machine to order my print. When I put my disk into the kiosk, and chose the picture I wanted, I wasn’t quite sure that I was doing it correctly, so I called over the man working behind the counter and he proceeded to help me crop the picture I had chosen and he then sent it to print. I paid for the picture up-​front (wish I hadn’t) and he told me to come back before 6 PM to pick up the print.
I went back to DOI around 5:15 PM after work (another 15 minute walk) and when I saw the print, it was all blurry — I mean, the picture came out really awful and there was no way I could frame it at my wedding. I made the mistake of assuming that since a DOI employee helped me, I would have been advised that cropping the picture could distort it. I argued that I wanted my money back, which the woman behind the counter refused to give me. She argued that it was not DOI’s fault, it was my/​the picture’s fault, but if I wanted, I could go home, check to see if the picture image itself was blurry (which it wasn’t), then come back the next day and get another print if I wanted. Unfortunately, I couldn’t go back the next day because it was the day before my wedding and I had taken off work the next day — which I told her. If the woman’s suggestion was truly a solution, however, she still had time — it was still 30 minutes before closing — to take my disk, check on HER computer to see whether the image was blurry and make me another, un-​cropped print. I suggested that she do this but she refused because she wanted to go home and did not care at all about my wasted $ 9. The woman was also very sarcastic and when I told her that $ 9 was expensive for the garbage they produced, she corrected me and said it wasn’t $ 9, it was $ 8.50! Aren’t I ridiculous?!