Digital Cleaners

RIP OFFFFFFFFF. Staying at a hotel and needed some clothes cleaned, just picked up my clothing from there and im BEYOND MAD, I paid $ 10 for 4 shirts and 3 pants and EVERYTHING still smells like dirty. IDK WHAT ON EARTH THEY DID.
how on earth do you go to a cleaners and your clothes come back to you smelling the same…
Im giving you guys the review you deserve for a half a** cleaning job and the rip off charge you made me spend.

One star too many on this review, wish I could give zero.
Took a work dress in to get the hem let out. Should have been very easy they didn’t even have to measure me. I dry cleaned it ONE TIME and the entire hem came out at the bottom, they did such a crap job. I took it back in, they blamed the hem coming out on the drycleaning and wouldn’t fix it unless they charged me in full again. Unbelievable. The worst customer service I have ever had at a drycleaner. And the worst alterations. Everything that is drycleaned has a hem, how is that an excuse?!

Very fast and accommodating service. Little pricey but where in ny is there onsite same day service. Staff was very friendly. $ 10 minimum on cc and they do NOT take amex.

Might as well lit a $ 20 bill on fire.
I brought in a delicate piece with a few easy-​to-​remove stains. They used stickers to mark where the stains were and it came back just as dirty looking. I could have lived with the stains, but the piece doesn’t fit right anymore, either. Should’ve done it myself.

i love the place, the tailor alex very talented and did a very good job! great!!!

I have been living in the neighborhood for s couple of years went to Digital cleaners because it was in the area. To expensive and they don’t dry clean that well

BEWARE! Never have alterations done here. I brought in a new pair of curtains to be hemmed and I got them back with one curtain panel 3 inches shorter than the other. The tailor argued that it was my fault (would anyone want uneven curtains??) and the manager refused to refund the cost of the hemming ($ 35). Stay away!

Digital Cleaners is so accommodating to rushed tailoring jobs, but you will have to pay a little more. Alex the tailor is very talented and extremely friendly. I just moved to the area and I’m shocked to read such negative reviews. I’ve had nothing but positive experiences with them. David, who works at the front counter gives me the cost up front and is very polite. In fact his dazzling smile is infectious! The work is superb and the cost is fair.

I used to come to digital cleaners all the time until I moved. Now I’m back in the neighborhood and it’s not as great as I recall. I brought in a silk tank top with a small mark near the collar. They used to stick these stickers on to note stains to clean those parts more thoroughly. I guess they stopped that. I got my shirt back and it was still stained. It didn’t look at all cleaner, just less wrinkled. It’s fine if the stain is permanent, it’d be nice if they said something about it (we tried to get this out but sorry).
Also, I guess they stopped taking AmEx. Overpriced, bad job cleaning, and no AmEx means no thanks :(

I called at 9:40 to have my laundry picked up for wash dry fold. The man that answered the phone was basically polite but not very helpful. And no one ever came to get my laundry, so that’s an epic fail. I would have called to find out why but their lack of professionalism made me uncomfortable. I didn’t want to follow up and force it. Difficult on the phone and didn’t pick up my clothes, I can’t imagine how difficult it would have been to get it back!

Expensive? Yes. But they can do same day cleaning. I’m not aware of anywhere that does that in the area. Mr. Kim, the tailor, did an amazing alteration in a suit for me too.

I live next door and really wanted to like this place… It’s so close/​convenient. After ruining three of my shirts I dropped off at the same time by doing an awful hem job and cutting way too short (despite measuring me) and them doing an very mediocre dry cleaning job I now actively walk an extra 15 minutes to go to a better dry cleaners (London Bright Cleaners).

Don’t go here unless you want to be ripped off for tailoring work. Price to hem a shower curtain is $ 20! I got done for $ 10 down the street. He changed the price because he thought I was rich — one guy quoted me $ 12.50 at this store but then the sleezy tailor changed to $ 20 after whispering to the attendant. Just wrong.

Minus 5. The staff here is extremely RUDE, like everyone else is saying. The guy at the front desk clearly have some sort of mental distress. I decided to switch to another dry cleaner. This place will go out of business because of this guy.

Ok, I’ve been using Digital now for almost 2 years. Have more info to report. (Please see previous post.)
My circumstances are: a) I’m a working professional that often works long hours, so I value quality and hassle-​free service. I strongly dislike chasing up a service provider, and wasting time in general. b) I’m a bit OCD. c) I live in the area. d) I live in a doorman building, so I drop my laundry bag off with them, my doorman calls Digital for me, and Digital picks it up and drops it back off. VERY convenient and hassle-​free.
1. Wash n’ fold. Pretty good service and price comparable to the cleaners in the area. The service is usually very fast, and I’ve often received my clothes back same day. As for my folding comments I made in an earlier post, they’ve since made the changes I (and others?) wanted. They are now folding clothes in a regular vertical rectangular way (like they fold clothes in a store.) And they match up your socks for you too. (I prefer the socks rolled too, but I think others worry it stretches the elastic.) I will definitely continue to send my wash n’ fold laundry here, and the service has been very smooth recently.
2. Shirts. My shirts are all custom made, and have extra thick buttons that tend to get crushed/​cracked by a standard shirt press. As a result, I’ve had to ask for «hand pressed» shirts. Last year, they were sometime lazy about it and just regular press anyways (I realized this when shirts came back w/​broken buttons again), but they’re better with it now after a bit of complaining. And hand pressing avoids the pressed in wrinkles I often got along the back seam or the shoulder seams. The total cost for cleaning w/​hand pressing is 4.75 a shirt, a significant premium I wouldn’t pay for if not for the button issue. But the shirts service has been very smooth recently as well.
3. Lost items. Ok, this is a mixed bag. I’ve had incidents of lost items. Once was an ENTIRE closet of shirts last year. (An order about about 10 shirts.) They simply couldn’t find it, and kept asking me if I was REALLY SURE I had given them the shirts. Yes. I was. They ended up finding it about 3 weeks later and sent it back, but charged me for the cleaning! Was not happy about that. So I called back and they gave me a discount on my next order.
So I call this a mixed bag because it sucks when you need to go through this. But the positive is that because they do most of their cleaning onsite, it’s unlikely your clothes will be lost forever. (Unless they delivered them to someone dishonest rather than simply losing track of them.) I think I have received all my items back at some point.
Anyways, bottomline is that despite a few hiccups, they provide great service and listen to their customers. I continue to send my clothes there, and they’re very profession and polite. I’m very satisfied w/​the laundry service, and feel ok with the shirt service. Good luck with this, and hope this helps you w/​your decision.

I’ve never been so angry with a dry cleaner in my life!
1) they are overpriced — 4 small items for $ 66 bucks, more than i’ve ever paid for those same items anywhere else. They charged me for 1 dress as a 2 piece because it had a cotton inner layer even though it is technically connected
2) Rude — I asked if they had any discounts for first time customers and the guy barked back «no we don’t do discounts period». All the folks at the front desk were really rude, i was shocked, it’s a damn service business and you do well based on good customer service
3) Results are sub-​par — I pointed out several stains and all of them were there when i got the clothing back. Took it to another dry cleaner and they fixed it
Unbelievable how low their standards are…

I go out of my way to bring my tailoring here. The lady who does the alterations is truly a marvel.
They did my dry cleaning in the past when I lived down the street, but now I am not as close. I will still bring them my alterations
The people who work here/​own the place are always very friendly and helpful. Highly recommend!

I have used Digital Cleaners several times and have always been very happy with the results. Recently, I brought a white delicate shirt to Digital after I managed to get a heavy sauce all over my sleeves and the front of my shirt while eating Indian food, and they managed to get all of the stains out.
The gentleman that works at the counter is always very nice. However, they are a bit expensive, but definitely worth it if you have delicates or items that you value.

While in Germany on business, I managed to get an enormous amount of food stain on my Brooks Brothers suit. Worried that the delicate suit would be ruined for good, I decided to google/​yelp for a specialist in the city. «Digital Cleaners» came up on top of the list. So I took my suit there one morning.
The owner, a very nice Korean man, looked at it and said the stained part might shrink because the suit was made of pure wool — it had never occurred to me that a suit could be made otherwise. I had no other choice but to give it try. I just picked up the suit yesterday. It was spot clean: No traces of stain could be found. I didn’t notice any shrinkage. So they did a great job. My suit is saved. Five stars.

Brought in a white tie because there was a very noticeable crease in it. They informed me that they’d have to steam clean it first due to some really minor stains (fine, I’ll tolerate the upsell). The next day, I swing by and the tie is clean, but the crease is still there! They offered to redo it, but I needed it that night. And $ 6.25 to dry clean a tie? No thanks!