Diamonds & Dials

Chicagoans came to this location in April, Nagma gave the best customer service, very personable! Thank you Nagma!

I have been in the store a few times over the years and the service and prices to repair were not bad. In the past 2 years the service has really gone down, I remember stepping in there about a year ago and virtually being ignored because they were helping a woman pick out Pandora charms, A look up to say I will be right with you would have been appreciated, I eventually just walked out. There is an African American gentleman there that is extremely rude and he will throw outrages prices for repair just to see if you will fall for it, he gave me a quote of 50 dollars for something I ended up getting repaired for 10 dollars. They don’t have to worry about me crossing there threshold again.

My go to place for any jewelry repair! I have many expensive pieces some that I have purchased from here, and I trust them with everything!
They usually have my stuff back in a day or so. When I tried other places originally they all said it would be weeks to fix. I read some of the other reviews for this store and they are completely wrong!!! Some lady thinks you can leave 3 watches to be fixed on the spot. And $ 50 to fix all three is a lot. some places charge $ 50 to fix one watch.
Some people are just so rude.
Diamonds and dials are always very helpful!
And I send all my friends and family to them.

I heard about this place. They are very high pressure, quality of the merchandise is low with a no return policy. They only carry low end brands. Would not recommend.

I needed a new watch battery, I asked how much the replacement was, the man working said «it depends on the watch», I took out my 3 watches and before even looking at them he starts writing up a receipt. I asked again «how much to replace the battery?», he gave me 3 different prices for 3 watches. I’ve previously had them replaced and they are all the same. Once he told me I had to leave them overnight and it would be $ 50 I passed.
I then asked to look at his diamond wedding bands, I’m a standard size 6 and every ring was a 5 or smaller. I told him twice I want to see how the band looked on my ring finger next to my engagement ring — he then put 1 of the rings on my pinky and said «bring him in and we can make you a ring», I asked him who «him» was and he said «well I assumed your finance was buying it» — I told him actually I was paying for our bands and walked out. The guy easily just lost a $ 5,000 sale by being so unhelpful and condescending as I would have bought a band on the spot.

They have a great selection and an incredibly experienced and knowledgable team ready and happy to help.
Everyone is so so nice that it really makes shopping a treat with them.

Never again will I be shopping at this store. Do not ever come here to get anything! This place can not be trusted. The Pandora charms are dark and dull in color; they look like knockoffs where you can get from eBay for cheaper. I purchased a pandora clip (cosmic star) in purple. However, the one I bought was in a pale pink. According to Pandora, they do not carry cosmic star clips in pale pink. They only come in purple or clear. The clip looked «fishy.» It was really dark compared to other charms on my bracelet. So, I went to an actual Pandora store to ask about the clip I purchased. It looked nothing like the one in the Pandora store. The Pandora sales associate said, «Dont even put that on your bracelet, you should return it.» Sadly, this shop does not give refunds. Once you purchase something you don’t like, then it’s your own fault. They will not refund your money. Plus, their customer service is terrible. You can not expect customers to come back with poor attitudes!

I received a beautiful, silver ring from Ethiopia as a gift. However, it was too big. After visiting 3 jewelers who refused to touch it, Diamonds & Dials said that they could resize it for me. They knew it was a rare item and assured me it would be in good hands. Sure enough, the ring came out perfect! As jewelers, they appreciated the handmade craft behind the ring. I highly recommend!

Horribly shady business — they’re NOT as genuine as they may appear. Trust me, you cannot return anything and they are way overpriced so they can cover their high rent. Be weary if it’s a «deal» they’ll make it like they’re doing you a favor — but they are NOT!