Danny’s Cycles

Excellent service from the Sunday crew. Friendly — fast — helpful — at a high standard. It’s pretty simple, treat people well — be treated well back. I use them for my spring tune-​up, adjustments and for packing my bike for my move. Thanks guys!

Had a great experience buying a new road bike. No snobby attitudes. Staff was very patient and answered all questions. Ask for Malcolm. He is an expert at fitting and getting you on the right bike.

Fixed flat tire for $ 20+ popped first day. They changed it the next, then popped again in a week. Faulty tubes… Not the first time in NYC tho.

I got a flat in the middle of the city that ruined my day and came in to try and get a simple tube replaced. I just needed a 15 mm wrench and ten minutes to do it myself because I’m a responsible adult.
Not only did I not get that courtesy (they basically gave me an IRL ¯\_(ツ)_/¯), but they didn’t even suggest another bike store for me to walk to.
Thanks guys!

These guys were more than happy to help service my road bike and fixed a lot of things that needed attending to. They exemplified good customer service and made me feel very appreciated in the store, going the extra mile to see my bike back on the road.

My wife was in town on business and stopped in because I like to ride and own several bikes. She just wanted to see if she could grab me a shop sticker to add to my collection. The guy was very nice and hooked her up with a couple at no charge. This review is based upon how she was treated for her short visit. I cannot rate their sales or service abilities.

Great, nonpretentious customer service, everyone was happy, a nice place to give your business!
My bike had been hit by a car while locked up on the sidewalk (jerks!) and I needed a new front wheel, fender, and help putting it all back together. They charged a flat $ 10.00 for labor and replaced all the necessary parts, cleaned my bike, and straightened out my basket and every other bit that had been smushed by the car. My bike rides perfectly now, and I will definitely return here for any future bicycle needs. I would recommend to anyone!

Amazing customer service. Will definitely come back.
As someone who has worked in sales, I dislike nothing more than a hard sell. Having experienced this the day before at another bike shop, I braced myself as I walked in. But my experience finding the right bike with Chris was wonderful. He started by asking me questions that helped him pin down my experience and what type of riding I planned to do. When I mentioned that I had only ever used a mountain bike and wanted to switch over to a hybrid, he talked me through the pros and cons of all of the bikes, specifically for the context in which I’d be riding. He didn’t try to up-​sell me on a more expensive model, and was really patient when I decided to switch bikes after they’d already put on the water bottle holder. When I went back today to look at locks, he remembered my name and gave me some really helpful advice about places not to lock up in the city if I wanted to keep the beautiful bike I had just bought. Great selection of bikes, good prices and great customer service.

I am a regular road bike rider — everyday to and from work, and usually a big ride once or twice a week. I started going to Metro because they were convenient to my work. After the first two great experiences, they are the only shop I go to. Chris is a phenomenal tech and a damn nice guy. Here in the busiest part of manhattan, you feel like you’re in a bike store in a small town. Everyone knows your name, and you get great service for a great price. Go here even if it’s out of your way.

service service service
i got the bike they recemended me, fit perfectly ‚
every time i have the smallest problem or «just a question they answer with a smile .
very professional and kind ‚
thank you

I came in to Metro Bicycle because I had an accident on the West Side bike lanes – a kid jumped out in front of me and I had to brake so hard that I ended up going over my handlebars. My back tire got blown out and my front alignment was totally off. When I went in to Metro and told them what happened, they treated me like royalty. They fixed my tire with super speed and straightened out my alignment at no charge.
I was really nervous going into a bike shop that I didn’t know (I found it through Map My Ride), but they were so awesome.
I really can’t give them more props. The staff checked in on me while I waited for my bike to get fixed and kept asking if I was sure I was ok. Great customer service and super quick repair.

we have been there just too late, after closing time. They let us in and took all the time to help us hiring 4 bicycles. Very friendly and helpful people. The hire is rather high (however I do not know that their competitors asking) Quality of the the bicycles were very good!

I’ve come here about a dozen times, and like you would expect in a bad relationship — I keep hoping things will be different only to be disappointed and left beat up.
Service is always very ‘whatever’ — and air of dismissal or ‘you don’t matter’ is extremely present at this location. Employees usually look very bored in this very sterile space. I work near here so if my bike breaks down I go — other wise I would never ever come here. Their location on 6^th ave north of 14^th st has much more genuine employees.
Prices feel more expensive than every other bike shop I have visited in Manhattan and Brooklyn over my 5 years of biking in the city, plus the cost of the service being bad almost every time I’ve given them my money. You would think the flagship location would be the best.
Wrong.

It was cold when I decided to go biking last week. A friend told me there was one near the area. I needed a per of gloves. Wasn’t quiet sure who was going to help me. But I went towards this girl and guy that were chit chatting. If I’m looking for gloves and I’m right in front of you, first thing to do is suppose to stop chatting. either way I had to wait a couple of minutes before getting assisted… I’m looking for gloves it’s behind the counter. If I can help myself I would but I couldn’t… She gave me 1 pair of glove… hmmm something is wrong. A normal person would give two that they recommend and ask what size perhaps. I was like «do you have other ones?» THEN she gave me other ones. I swear the first one costed more too… but yeah she gave me like 4 in the end and I choose 1 out of them.
I would say 2.5 stars but I had better customer service experience else where. If I had a choice I wouldn’t even brought the gloves from here. There was no other customers at 11AM… so shouldn’t customer service be faster a tad bit? I’m just saying…

I’ve went to this shop multiple times over the past few years for accessories/​parts. My last trip was the first time I needed assistance with the bike lights. The guy at the register helped me find the lights I was shopping for (non-​blackburn and not rechargable) in a professional/​non-​condescending manor. Employees seem laid back but helpful if you need them, no problems here.

i’ve been to a lot of bike stores in the city and this one is slightly not as good as the other ones
1 star — the guy who helped me did not seem so nice, i wanted to try a bike out and he told me to try it on a trainer, this was a trek with di2, costing about $ 5K, so i was not able to test ride it, i didn’t have these problems at other bike stores
surprisingly they were able to adjust the price after i showed them the offer that trek was offering on line, some of the bike stores i went to in the city are very hard to bargain with
this metro bike shop is not as good as the other ones i’ve been to

The largest of the Metro Bikes chain in NYC I would think this is their flagship store. Nice storefront and bike showroom. Carrying a variety of bikes as the focus is on Trek and Giant.
I was here for a few items which they carried. A bit pricey but avg for NYC. I also am surprised at the very low reviews and lack of service. I had good service here and the workers here were knowledgeable and helpful. They showed me to the right items and had a good test ride on a Trek electronic shifting bike i was curious about and wanted to try out to see if it was my preference before a purchase.
They also provided some decent service to my female friend which she liked the advice as well. A well rounded staff with females as well which she noted and gave a plus. There are more affordable shops in the city with a wider selection of accessories but in this neighborhood this is the shop i’d head to for Trek or Giant bikes if looking for one.

I actually enjoy this store a lot and am surprised by all the bad reviews. For Manhattan, and especially considering the other bike shops in TriBeCa which are supremely pretentious about bikes, I really enjoy this Metro Bikes. I know that they’re reasonable because I see all the bike delivery men coming through here to get their tune-​ups. They are usually very quick with repairs, talk me through what they’re going to do, and get my approval before doing anything that would cost above the first estimate. They have a wonderful selection of accessories for the bike, and a lot of bikes in general. The regulars seem pleased and range from mountain and road bike aficionados to the everyday delivery man. They are also extremely friendly. Yes they are young and a bit hipster, but they know bikes, and are nice/​accomodating.

Customer service is certainly not their forte. I asked to test an entry-​level road bike, and the sales rep was reluctant to let me do so, stating that «they like to keep the bikes as new as possible.» I finally talked him into letting me test it, and he told me I could only ride it right next to the building, in a 100-​foot long loading area. Upon bringing it back, I told the sales rep that I’d think about it. He threw up his hands in disgust and said, «usually when we let people test ride a bike, we assume they are going to buy it.» I thanked him and left.
Do not go to this bike store.