Dalan Management

I would strongly caution anyone against moving into a Dalan-​managed building. The property managers I dealt with were generally not only unhelpful but unpleasant too, and don’t seem to prioritize their tenants’ best interests. I moved into building run by a different property manager recently and there is a vast world of difference in the way that I’m treated and the manner in which issues are attended to.

I have been living in a Dalan building for 10 months and since I moved in, I’ve been having several problems such as lack of gas for 6 months; decrease of hot water and heater during the winter; leaking in the bathroom, bedroom and inside my closet which are damaging my clothes (mold). The apartment is nice, but way too expensive for the service they provide. I’ve been trying to contact the management company to solve the problems and receive appropriate (or any) compensation, but they never answer emails or phone calls, and the manager is rarely at the office, nor does he follow up on voicemails. I would NOT recommend renting with Dalan Management — they simply do not care about their tenants once you moved in.

I lived in a Dalan building in Nolita (380 Broome) for 2 years until recently and on the whole had a great experience. Any NYC living experience is going to have hiccups, whether that’s broken heating, noisy pipes, insects etc. On the whole, Dalan came through solidly on everything important and was easy and responsive to deal with on rent, repairs and everything else along the way.
When evaluated against other landlords I’ve had, I’d give Dalan 5 stars (note: this is not evaluating them against top notch customer experience companies — I’m comparing Dalan to the universe of NYC landlords, not against Apple!). There are things they could do to improve, but they DRAMATICALLY improved our building as we were living in it while coming through on everything major when we needed it, which is everything I personally need out of a landlord.
In particular, Rene R. is awesome to work with — I’ve never had a property manager who was so responsive and easy to deal with!

I moved into a Dalan Management property in Washington Heights this year. I was prohibited from speaking to the super until I signed the lease. After I moved in, I discovered that the super cannot communicate in English. On top of that, he is extremely unhelpful and unresponsive to any requests.
The building manager, Edgar, has been extremely responsive by email to issues that have come up (though not sympathetic) but I wish that I wouldn’t have had to contact him about so many issues in the first place.
Thankfully, the contractor is extremely helpful and has been able to solve issues that the super didn’t want to deal with.

Dalan management has poor customer service and follow through. Even though they manage the property on Forsyth Street in NYC — no gas, hot water, leaks, rats, etc. are not their top concern. The building manager does not follow through and enters your apartment without sufficient notice. I have worked with many property managers and they are not willing to discuss things rationally. I do not suggest you sign any lease with them in the future.

After living in my apartment for a year, I was ready to move to Manhattan. My real estate agent found me a great apartment that was owned by Dalan Management, and my building manager was named Edgar. While getting ready to move, I had some questions about the apartment, some things that needed fixing, etc. and Edgar was super responsive every step of the way. I never had to wait longer then a few hours for a response to my question or help with a problem. They are a great building management company, especially compared to the last ones I had to deal with which were a nightmare.

I have now been trying to get my security deposit back for several months. It is even impossible to get the building manager to speak to me — i.e. they are clearly playing cat and mouse and avoiding me. Would avoid at all cost from now on…