After visiting and researching ten or fifteen different storage facilities in the general vicinity, I settled on this location for several reasons: good hours, fair pricing, good drive-up access close to elevators with no stairs, and very knowledgeable and helpful staff.
Doc S.
Classificação do local: 1 Manhattan, NY
The reviews on their webpage had to be from family members or employees to make the company look good. Trust me, they aren’t anywhere near 4 stars like they claim on the website. I have been with this company way before they took over the previous company Storage Deluxe, or they changed the name because of serious violations or something they did wrong, and it hasn’t even been a good experience. The managers are nice, until you sign that contract, then they don’t give a crap about you or your belongings. The units aren’t climate controlled as they say it is and it’s being run by rodents and bugs so bad that I had to throw away most of my belongings, and I have photos to prove it. I tried talking to corporate to see if it can be resolved and I didn’t have any success reaching them. This is how they treat a loyal customer. Oh, and watch out with their price changes. It fluctuates without any given notice and extra charges get added to your bill too, and their rules changes just alike. So watch out with them if you are current customer, and don’t fall into the trap if you looking for a storage unit, because this isn’t the place for you. I don’t recommend them. Sincerely, Yrs of grief