Cruz Robert, DDS

If there were ever a dentist deserving of 5 stars, it is Dr. Cruz. I’ve been seeing him regularly, twice a year, since 2009, and he is aces. He is very kind, explains things patiently, and is super attentive.
And the office staff is pretty much an anomaly, particularly compared with my former dentist and her helper: They are universally nice, and both the staff and Dr. Cruz go out of their way with billing, helping to maximize insurance benefits so that you pay as little out of pocket as necessary.
Plus, a bright, professional office with natural light from the windows that look out onto 7^th Ave.
All around the best dentist experience I’ve had, certainly in NYC, maybe anywhere.

I was in desperate need of a third opinion, as my dentist didn’t see too much going on with my teeth, and my second opinion thought my mouth was a disaster. Dr. Cruz was very calm, optimistic and well informed. I ask a lot of questions, and he reviewed everything I was worried about, even though I was clear I was probably going to go back to my primary dentist as he has been great to me for 15 years. If you want a kind, smart, soothing dentist, who knows what he is doing? He’s your man. A friend of mine who is very high strung recommended him, and he was extremely helpful.

I recommend Dr. Cruz to everyone, he is gentle, informative and very friendly. I’ve had a couple major procedures done by him and I walked away completely pain free and with a healthy mouth. Loooooove him.

I never write reviews but felt compelled to do so about Dr Cruz. I had 3 crowns done with him appx 2 years ago, all which had major issues. One completely fell off 6 months after being attached. Dr Cruz did not cement it properly. The other two I am in the process of having redone due to their placement. They are too far apart and have allowed debris to enter above the crowns causing bacteria to accumulate and infection. My current dentist said I should go back to Dr Cruz and have him correct his work, but I would rather have it done the right way this time. His office also overcharged me $ 900 dollars to have 2 of the crowns put on. They said my insurance only covered a small portion. They were of course mistaken and eventually refunded me the entire amount. Again, please be cautious when having work done with Dr Cruz. He has caused me a great deal of grief due to his poor work.

i went to dr. cruz in feb. 2010 for a post/​crown work after getting a root canal. the office was clean, close to the subway, and the staff was courteous.
dr. cruz was friendly and very professional. i went in once for cleaning & crown impression and a follow-​up visit to get the crown in. he recommended porcelain, contrary to my previous dentist who did gold, because it is cheaper, more durable and looks better (apparently, some docs do gold bc it takes less work on their part).
cost seemed very reasonable — i have aetna dental ppo (they’re in-​network), and was around $ 650 for post & crown. much cheaper than other places in NY i contacted.
if dr. cruz takes your insurance (esp. if he’s in-​network), definitely pay him a visit.