Cosabella

Unpleasant shopping experience here over the weekend. Salesgirls were neither friendly nor helpful. For a luxury or high-​end lingerie brand, the customer service was extremely poor. Did not explain or provide thorough responses to the questions I asked and generally seemed cold. The brand sells nice lingerie, but the customer service was such a turn-​off, that it left me with no desire to purchase anything. You’re better off shopping at Bloomingdale’s or Nordstrom which have both excellent customer service and a wide selection.

Friendly and knowledgable staff. Inviting atmosphere with beautiful displays. Semi-​hidden back room with comfortable sofas and magazines if your bf or gf is hanging out with you. Higher price-​point items directly translate to higher quality. Go visit.

Yes, I am a fan!
Stopped in here today for the first time and met some of the most down-​to-​Earth salesladies out there. The customer who was before me had a decent personality, too. I was a little wary of this store as I am not a perfect size 2, nor am I celebrity. I should not have worried. Definitely recommend — give it a try!

Loved this brand for years have bought over 50 pieces over that time. Gone, after this visit to flagship store. Bought $ 300 worth of underwear and did not honor certificate I had. No longer a fan, so sad. FYI, can get better pricing online for same items than at store. Not going back…

The boutique is clean and modern.
I had a bloomspot deal voucher, so the prices seemed more reasonable after my «discount». IT isn’t cheap but def worth it. Super soft and luxurious fabrics and laces.
I loved everything I saw and service was superb. She was patient and super friendly. Didn’t push me to buy everything, instead, she helped me pick and choose the best ones.

So there aren’t millions of racks of lingerie– but I feel that the selection is for the discerning interest. Something must be right at this location because the swimsuits have sold like crazy and there was a steady stream of customers coming though the doors while I was shopping there.
The two women working were really personable, helpful, and most of all honest! One was the manager and the other was a new associate learning the ropes. They both showed me the personal attention I needed while shopping without breathing down my neck.
There is variety in the selection, but I like how you can see 1 – 2 items of wach style and color hanging instead of sifting through a thousand bras to find your size. You see what you like, tell them what you need, and they retrieve it for you. No muss, no fuss… just sit, enjoy and wait for the dainty goods to be brought to you. I love it!
The store has already been frequented by A-​list celebrities galore. Since the SoHo location is the flagship, I expect there to be many more high-​profile events and a great selection to satisfy the celebs and non-​celebs alike gracing the store with their presence.
Good luck Cosabella SoHo!

I didn’t find it as posh. Could use more variety. A bit sparse for me.