Consulate General of Malaysia

Pros: 1 hour passport renewal. They take your picture for free there… I had no idea and went through the hassle of taking my own pic and pre-​printing it at CVS for 12 ridiculous dollars. Went on a Wednesday morning and it wasn’t packed at all. The officer helping me was really nice.
Cons: Information is so confusing on their website vs. other Malaysian consulates. Unclear what time submission and pick up is. I called many times to find out more information about passport renewal and never once got hold of the operator/​any support. I emailed my questions and got a response saying 9am was submission time. However, I got there at 9am and it was closed. The sign on the door said submission was 9:30am. Aiyo… The website needs major updating and the information should be presented clearly. It would save lots of people time, especially those coming from afar. In terms of documents, I came prepared with more than needed including my I-​797. However, they only asked me for my ‘Registration of Malaysian Citizens in the USA’ form, current passport, IC, IC photocopy, 1 photo and the fee in cash. I didn’t have to show anything else.
I would have rated it 4 or 5 stars for the in-​person service but the online information really needs to be updated.

AMAZING SERVICE! From the moment my number was called and Documents were handed over… to my passport being ready…15 mins tops.
Yup, you read it correctly! 15 minutes!
Just make sure you have all the right documents and come earlier in the morning (I arrived on Thursday 930am and there were only 3 people ahead of me)

Passport is $ 70
Photocopy of IC is $ 1
Wait time was short. The staff were nice and quick. My observation is that they were actually being quite patient with the people that came in with all sorts of questions. And yeah me and the officer actually had a brief bonding moment when he said that he’s also rooting for the Cleveland Cavaliers. :P
There were some Malaysians that came in somehow unprepared and claimed that they visited the embassy website but did not see the information about certain required documents… I was like: PLEEEEASE. Malaysians need to stop blaming others before looking at their own faults. While I agree that the layout of the website could be more user-​friendly, but the instructions are clear and the forms are also there available to be downloaded. Just remember to browse through the website carefully before visiting the embassy.
I guess I am just happy to feel a taste of home from the embassy, lol. My only regret is that I wish I wasn’t so shy — I could have taken up the opportunity to brush up my BM with the officials…
Thank you for making the whole process smooth and quick!

Submitted an application for passport in LA office. Called the New york office to check on the status as the LA office mentioned they are not able to get a hold of NY office, which apparently is a lie as I never fail to get someone to answer the call. The NY officer who picked up the call was super crappy and rude. Not only did not help to find out whats wrong with the application, he actually hung up the phone. If you want to renew your passport, please do it outside of USA. the malaysia embassy in USA are super duper crappy. 1 star rating is way too much for them. Malaysia boleh!

This place sucks! Their website is completely a mess too! Well, I have to say that they are a little efficient than before cuz you get ur renewed pp on the same day within 30 Min. But, they are not telling you what other documents that you need in hand to renew your pp. My sis went to today, followed what was being told to bring (over the phone n website info), got here before 9am. WHen her turn comes, she was told to hv her working visa and her i~94 in order to renew. Why not saying it all at once? My sis was lucky enough cuz we live in Queens, I hand mailed the doc needed to her! What if this happen to those coming frm other states? And, thy charge $ 70 instead of $ 100. Usually submission is frm 9~12, collection is 2.30~5pm. but now submission and collection is 9~12 and friday is 9~11.30am. Lunch time is from 11.30~2.30pm. 3 hours of lunch? :’(

While the passport renewal process itself took less than two hours, we had to drive 16 hours rountrip to get here (or pay more for flights). Also, trying to find parking near the location on a weekday can be challenging and expensive. I really missed the convenience of being able to mail in everything for passport renewal (to LA location) when we were on the west coast and that definitely makes more sense to people who cant take time off from work to just get their passport renewed three states away.

As fast as passport renew can be! This whole experience has been quite pleasant. To expedite everything, make sure you download and fill out a form before (I didn’t find on the consulate website but Google found PDF), make copies ahead of time if you can. Ring the door bell when you get to the office, go straight to the number machine towards left is the windows. Photo service is fast. They provide jackets for people that didn’t show up with collars (or maybe just because I’m wearing white).

Took about 40mins from start to finish being 1^st in line for passports. Come early and get your paper work done. Bathroom was nice and clean and couldn’t ask much from a consulate office.

Got my passport in 15 mins. It was so easy. I also learned that if you have only birth certificate then it’s a 2 year renewal but you get 5 year passport with IC.

Passport App: USD100
Photos: USD15
Photocopy of IC: USD1
I didn’t have exact change but they were nice enough to get me change.
Service was very professional, quick and efficient. Got my passport within the hour.
Great job!

They even take passport photos here! Same day turn-around…and wait times weren’t bad. This might be better than renewing my passport in Malaysia!

Went in at 10 am and left at 10.30 am on Friday with my new passport. I almost never post anything on Unilocal but I’m impressed with the efficiency and turnaround time. Well done! Bring cash. Cost about $ 100 USD to renew my passport.

So I lost my passport and I’m glad to report that the consulate was EXTREMELY efficient with well, everything! They were prompt with email/​phone responses. Needless to say, I was in and out of the consulate with a new passport in no time. FYI. I rarely use uppercase to express content ;) so this is big you guys! That said, those folks behind the counter could use a lesson or two in customer care. To begin with, they don’t smile, definitely not polite and if you’re one of those folks who expects ppl to be courteous, in general. this is not your shop but hey those impolite, not-​so-​happy ‘officers’ get the job done. When compared to other consulate services in the area, ours does a far better job. So, kudos to our friends at the consulate!

Came here to renew my passport. I must say, this is the most efficient passport renewal ever!
On Columbus Day, went in at 11.30am, got an application form, filled it up, submitted. Passport ready by 12pm! Half an hour only! Must be my lucky day!
I got my current passport, IC and photos ready, so I was good to go. Did not have a photocopy of the IC, so the guy at the counter made a copy with their copier. No issue, no fuss, which I am so glad. They also have a photo guy if you do not have the photos. There’s a charge for it, I believe.
The only downside was trying to google the info prior to going. Their website was down for a quite a number of days. A consulate with no active website… that’s more like Malaysia to me :)

I just got back not long ago from NYC to renew my passport and it turned out that you can get your passport on the same day you applied! Isn’t that amazing?! You just have to be there between 9:30 to 12 noon for the application and the pick up time is before 4pm.
And if their system are down, they’ll fed-​ex it to you for $ 18.50 (you pay). So make sure you have some cash with you just in case ^_​*
BTW, the location is pretty convenient, minutes of walk away from the United Nations and pretty close to other attractions such as public library, Bryant Park and Grand Central.
I’m very tempted to give it a 4 star for the passport efficiency. However, the guy behind the counter wasn’t very friendly to Malaysians throughout the 1 hour or so I was there. It reminds me of the imigration services in Malaysia, where they have an «attitude» like they are the boss, instead of customer service.
I’ve also wish since it’s a New York Cosulate in NYC, the interior could use some remodeling or to make it more warm and welcoming e.g. couches, photos that remind how beautiful Malaysia is and maybe a directory of Malaysian restaurants in NYC for visitors outside NY.
so, 3 star.

Within walking distance of Grand Central station. Make sure to ring the bell to get inside. First thing you do is grab a number stub and wait for your number to be called. If you are a malaysian renewing your passport, submit it before 12pm and you can collect at 2pm on the same day.
There are some street food carts around if you wanna grab a quick bite. Otherwise i suggest you taking the subway (#6) to china town and try out one of the malaysian restaurants there.