Consulate General of Croatia

Horrible experience! The people who ‘work’ at this place are some of the most rude and condescending people I’ve ever run into. The man who works here will not allow you to finish a question, and will cut you off and begin to answer… with wrong information… before you can finish asking. His only goal seems to be to get you out the door, or off the phone, as fast as possible. The pre-​breakup Yugoslav consulate seemed like a model of politeness and decorum by comparison. I absolutely wasted my morning with these people.
Fact is that the Croatians who remained in Croatia HATE the Croatian diaspora, that’s why I believe the insulting manor and disinformation coming out of the Consulate is not an accident.

Update: the documents I had to get done I went and got done in Croatia. Needless to say, half the things we were told over the phone were incorrect and we did not even need some of the translations we were told to obtain. Even the clerks in the county registrars (by no means angels, mind you) were shocked at the level of incompetence.

I had the EXACT same experience as Ana V. below. I had a couple of simple questions about the visa process that I couldn’t find answers to on the website. I called in. The guy on the phone was so unbelievably rude! He started yelling at me, at the top of his voice, literally 30 seconds into the call, pretty much verbally abusing me and continuously wanting to just end the conversation, accusing me of complicating matters and wasting his time — all before I had even properly asked him my question. I tried being super polite but it was completely useless. The call lasted a minute or two before he ultimately hung up on me. I didn’t call back.
This is hands down the worst experience I’ve had with any country’s consulate ever (and I’ve dealt with a million different consulates). It’s really a shame they have this douchebag answering the phone, because Croatia is a wonderful country with the friendliest people, and I eventually had the nicest time there.
A tip: call/​email the Croatian Consulate in Chicago instead. They have an adorable old lady answering the phone who went through great lengths to get my questions answered, all while being super polite and patient.

This place makes going to the DMV a pleasurable experience. Extremely rude and unhelpful, full of misinformation to get you out the door so they can go back to doing nothing all day. A truly third world experience. If you need to process documents dealing with croatian affairs i suggest you try their other locations first. Avoid New York.