Complete Wellness

All chiropractors are not created equal! I went to Dr. Fenster a few years ago with a back injury and he totally fixed it. Before then I was popping pain pills every day and living in constant fear of leaning over or lifting heavy things lest I end up in agony, missing work, etc. Dr. F took x-​rays (I can’t believe all chiros don’t do this) and told me that I would be okay. It took a few months to retrain all of my muscles and bones to where they should be, but after that I would only have to come in for tune ups. And no more pills!
At one point I moved to another part of the City and tried a couple of different chiropractors but they didn’t have the skill to adjust my back. So now I go out of my way to see Dr. Fenster when I need a tune up and I know that I’ll be ok.
I’m sad to read all the bad reviews from the coupon folks. It sounds to me like the office wasn’t prepared for the flood of people it got. Once you’re in the system, and you know your insurance situation, I’m guessing it gets easier. I’m already in the system, so for my adjustments, I just walk-​in and wait for him to see me. He’s the real deal.

Complete Wellness is amazing. I went to the doctor after my shoulder injury. I did not even tell him but he knew my history of injury before I had a chance to tell him. I had a really bad car accident where I broke my ribs and backbones. The doctor had told me of it and that my spine needs to be aligned. I always have a slight headache, fatigue, and aches along my body but not enough to do something about it. After the alignments I felt less and less of these little aches. Although I barely noticed to begin with, after it was treated I felt amazing. No more headaches, fatigue, and aches. Also for my new shoulder injury, I was in great pain but after the alignment which he said is connected with straightening out my spine, the extreme pain was gone like magic. So I’ve realized that it is important to get yourself treated especially if you had any injuries in the past new or old.

I first arrived at Complete Wellness with a messy health (ongoing cold, neck/​shoulder pains). The location was a bit out of my way, but gave it a try for about 2 – 3 months. Turns out, it was all well worth the trips as I can still feel the progress. After becoming a patient since last summer, I haven’t had any illness or discomfort. The doctors and nutritionist have also advised me on how to correct certain habits to a healthier lifestyle. Experiencing its services, such as adjustments, acupuncture, chiropractic messages, etc… felt equivalent to a day at a spa! It is wonderful to have joined a friendly team of Complete Wellness. Truly a one-​stop shop

This is not my first time seeing a chiropractor so I can tell when when I am being taken advantage of. Never have I heard of committing myself upfront financially for a treatment or doctor that I don’t even know. Three times a week for three months (ironically my insurance max) and the the quote of 200 $ the doctor «guessed“I would have to pay. Even though I have heard that there is no monthly fee??? But to perfectly honest, as a chiropractor, he was hands down the worst. I know how I should feel after an adjustment and this made me seem like I went to someone playing doctor. I wanted to try for a month but was denied that privilege so I will ever so gladly take my business elsewhere that didn’t have to advertise on groupon even though they love to brag how long they have been in the business.

I went to Complete Wellness due to leg Pain. Called in advance and they confirmed that they take my insurance and offered me a complimentary first visit.
After being seen by the doctor, the office manager, Paige, came in to inform me that they didn’t take my insurance and I was responsible for the office visit out of pocket.
I told her that their office had said otherwise, she said she would finagle the charge by putting it under another doctor’s name (this is completely illegal) and that I had to pay the co-​pay of $ 50. She assured me that i did not have to pay for my follow up visit.
On my follow up visit the doctor came up with a form of treatment for 6 months and said that he could make the situation better but not perfectly.
I was passed on to Paige again who offered me a discounted price of $ 3,000/ month if i paid cash for the total of $ 18,000 to fix my leg pain.
Again she made me pay the co-​pay despite her promise from the earlier appointment and said that she was doing me a favor offering me a discounted rate.
I was appalled by their actions and untruthfulness, never mind their conduct in illegal ways to charge the insurance company. I am sure my insurance company or the NY Stae health would not be happy to hear of this.
After suffering with my leg pain for a week longer I took a friend’s recommendation to do certain exercises at home which has completely healed my leg now and thankfully I can walk w/​o pain, never mind saving myself $ 18,000 in cash.
This practice was a sham in my case, luring me in there and trying to swindle money from me. I would not recommend it to anyone.

A lot of great professionals (chiropractors, acupuncturist, yoga teacher, nutrionist, etc.) in the same setting!
Dr Fenster, one of the chiropractors, is always patient with complicated cases. The receptionist is extremely nice and they are always willing to help people with complicated schedules, like myself.
Would definitely recommend it.

Been with dr for 1 year now
Great bedside manners and always there to help
Very highly recommended

I’ve been a patient of Dr. Fenster and his practice for many years and know it to be a wonderful, caring, deeply capable place. Dr. Fenster has helped me a lot with alignment issues, Jan has been my yoga instructor, and I’ve had a physical therapy session with another practitioner– all super helpful experiences. If you want personal attention and a thoughtful, holistic approach to your health this is the place.

As a patient of Dr. Fenster office … I was able to recover s from an old a knee injury with massages and Alter-​G Zero Gravity Treadmill. That a was awesome. … Wish I could go every day… Great friendly staff …

Amazing! I wouldn’t trust my back to anyone but Fenster. I’ve been his patient for 4 years now. I started having more back problems after having two babies. I wish I could shout to explain how good he is!!! I recommend him to everyone. His staff is also very professional and courteous and they welcome you always with a smile.
Hands down, best chiropractor in NYC!

Most of the less than stellar reviews were posted awhile ago, and Complete Wellness has definitely made the necessary changes to deserve a 5 star review. After purchasing a promotional package deal, I am now a patient. Rehabing from a sports related ACL repair, the services provided are getting me back on track. At my first appointment, I used the Alter-​G machine and it was the first time I was able to run in months! I am always treated with the best customer service. The staff really cares about getting me back to 100%. They have worked with me for appointments and treatment plans. The many treatments offered (massage, chiropractic, acupuncture, PT and strength training) will really save you from pain and expensive procedures later in life. I am so happy I found this place!!!

Most of the reviews here seem to be around massage therapy. Mine is about dealing with real back pain and other related pain.
I’ve been a patient at Complete Wellness for more than 5 years and have recommended the founder and lead chiropractor, Dr. Fenster, to everyone I know.
The Clinic finds ways to diminish pain without medication which whiles unusual seems to be successful.
Before Dr. Fenster, my back hurt relatively frequently. Since I’m in his care, the episodes have decreased dramatically and I’m able to work out, wear heels and enjoy both.
The office staff is amazingly wonderful too (I’ve been to places where the receptionists are so evil that I’ve stopped seeing the doctor!).
I’ve found everyone to be caring, attentive and truly interested in patients’ well-​being. The hours are amazing– open seven days a week.
Highly recommended!

I came here because I got a Living Social deal for a consultation and an hour massage. At first I was I got just because of the massage, but after a brainstorming session with myself, I came up with a series of questions I wanted to discuss with the doctor.
My main concern was my posture. The doctor gave me some Yahoo
type recommendation and advised me to go to their website to look for recommended exercise. the consultation took about 5 minutes, when it originally was supposed to be about half an hour.
disappointing much?
the massage was the opposite of what i expected. I was looking forward to back cracking and pressure application on my back! what i got was a lot of rubbing, which i personally find quite annoying and not worth my time. the masseuse was nice though.
overall I left with only one takeaway– I do need to work on my posture. but I already knew that!!!

I came here about 2 years ago and had one of the most amazing massages of my life, the masseuse really knew the body well and was just really awesome.
A few months ago I bought a groupon for this place, I called to find out who I had last time because I couldn’t remember her name, and they had no record of it, which was a bummer. (Lesson learnt: if you have an awesome masseuse write down their name somewhere after!)
The massage I had today was pretty relaxing I guess, but didn’t do much for me. There was no pressure at all, which I know I should have spoken up and told her I wanted, so I do blame myself partially for that. Anyways, the more annoying thing was that I looked at the time before and after I left. I got in the room at 7 or a couple of minutes after and when the massage ended it was 7:50. Now reading reviews I see that this is a common complaint that people have. I mentioned it to the girl at the desk, I said «was the groupon for 60 minutes?» she said yes, so I told her it was only 50 minutes, she said «well with changing and everything» I said «no, it was 50 minutes total including changing» which really means the massage was only 45 minutes. I would have wanted to give a smaller tip than I did but they had no change. I guess that’s another lesson I learned! Have smaller bills!
I guess if you have a groupon you can try this place out and maybe you’ll be lucky and have an awesome massage (like my first experience).but definitely wouldn’t pay full price! Pretty bummed since I was really looking forward to my massage after having an awesome one the first time.

I got the $ 29 deal on Groupon. Like many people have mentioned, getting an appointment is just brutal. However, but a stroke of luck, someone had cancelled that same Saturday, so I snatched the 11am appointment.
Miguel did a great job and focused on my shoulders, which I requested. He used some kind of tool — like a mallet? — lightly on my back at some point, which was different to me. It felt good, though.
Some not as great things, though: the massage was definitely just 50 minutes. (Yes, I looked at the clock.) Also, the table was a bit creeky, so that was annoying at times during the massage. Lastly, what Miguel did with my back was not always even; he’d spend more time on one side of my body than the other in more than one case.
Lastly, when I was done, the receptionist told me the chiropractor was gone, so I wouldn’t be able to get those services. I mean, I didn’t *need* that, but if it was part of the deal, I would expect for the chiropractor to still be in the office.
Good for what I paid for, but I don’t necessarily plan on coming back.

I purchased a coupon with Groupon for my daughter at November, and when I called to schedule an appointment they only could give us one at February. when it got closer to my appointment time I realized that we lost the exact time and called the office to confirm. They told me that we have no appointment scheduled on the system at all, and asked if I want to schedule one. I explained that we waited 3 months for that appointment, but they just said — sorry — you are not on the system.
My daughter was at school at the time and I was not able to schedule another appointment without consulting with her. when I came to schedule it now, I was told by the office manager that we missed an appointment on February and we can’t get another one.
I explained my story, told them I called and was told by their staff that we are «not on the system», but she replied that this is not true according to «her system». (Quite a system they got there)
Beside she is so rude and obnoxious, it does not sound like a place where you want to relax…
so now I can’t even use the coupon I purchased.
Bottom line, according to my experience and the others reviewers, even if you manage to get over the obstacle of the rude office staff, and your apppoitment would not be canceled„ it would take you months to get it.
Just look elsewhere. its not worth it.

The worst chiropractic place ever~!!! I do not recommend this place~!!! If you brought any discount or trial coupon from GroupOn or any other place, I strongly suggest you get a refund immediately~ It was such a rip off. Am sure you can find better place out there with good professional chiropractic and a good business ethic.
Long story short:
(Pros): Very professional and skillful masseur
(Cons):
Takes 3 months to book 1x appointment
Super bad unprofessional receptionist (be prepare to face alteration of appt time without notice, all kind of lies/​excuses on not able to live up to arrangement, bad attitude) — they give you a different version every time you called
Not be able to compensate for any lost time due to either issue on your part, or on the masseur’s part. (meaning if your session is 30min, and either you or the masseur is late, or you wasn’t being brought into the massage room on time, that lost time will be deducted from your session and there will be no re-​arrangement nor compensate)
Time will be definitely cut off from your session (meaning 60min session will only last 40min)
If you don’t mind all those Cons, Great! Enjoy your massage~ I wish you luck!
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For my story, please continue to read on:
I cannot express my anger enough that I actually write a whole essay on it… yes that’s how angry I am.
Friend brought me GroupOn Coupon for this place as my birthday gift. *Sweet*
Appt was booked for 2 ppl @ 10AM on a Saturday.
Although it takes 3 months, but you would think it was so good that you have to wait that long right? *Wrong!*
The day before the appt. My friend called to confirm the time.
She was then informed that our appt had become 10 am, and other at 12pm. (there is no call or email to inform of this change ahead of time) and I got arrangements after the massage
The reason given was that there is confusion in the masseur, and only ONE chiropractor was working that day, thus me and my friend will not be able to start at the same time. *although upset, but we brought into this stupid excuse*
On the day of the Appt, we arrive late due to the train, mind you it is Sat. and we all know what good service MTA provides.
Upon our arrival, to our surprise we were informed yet again our appt had became 10am and the other at 1 pm. *now we were furious* this is not the way of treating your customers.
The receptionist offer NO apology for this, She claim she didn’t book the appt for us, she didn’t know anything on it and this is how thing is. She even use a matter-​of-​factly tone telling us, we can either take it, rebook another appt (which is another 3 months) or talk to GroupOn see if we can get a refund. (And this is not even a guarantee)
After much arguments and time wasting, I finally go into my session (20 min left on my session). It was my friend’s gift to me and I don’t want my friend to feel bad. But guess what? As the chiropractor led me to my room, I saw others. There weren’t just one chiropractor there. I saw at least 3 chiropractors walking in and out of their rooms. So the receptionist lies to us. Refusing to admit she screw up our time. (of course more lies, blame it on receptionist working on the weekdays. if there is actually any, only she know the truth)
My chiropractor was good, very professional massage indeed, this am not gonna lie. So I enjoyed the 20min (or so that’s what I was told, I didn’t time it)
You thought the story end here right? NOooooo, there is more and it gets interesting~
As I was done with my 20min, I sit in the lobby with my friend to wait for my friend’s session to start. A Cute Couple walked in and was having the same argument I had with the receptionist. Their appt had been broken into 2 different time when they specifically ask to start together at the same time. (and of course they also waited 3 months for this~lol) They also got here through GroupOn. Upset, they re-​arrange for another appt (another 3 months later) *I just knew in my mind, they will be screw again after 3 months*
10 minutes later, A guy walk-​in and took the couple’s spot. Yesss. for all you poor suckers out there who need to wait for 3 months… this guy just took the spot. O_​o
This is my first time going to Complete Wellness, and it leaved me with the worst massage experience ever. (of course not referring to the masseur) oh, and did I mention, since my friend went for a different time than I, her session started on time. She timed her session, her 60min session only lasted roughly 40min. (so yes… it was 20min short) and she paid for 60min, what a rip off~
This whole thing just ridiculous, if Complete Wellness’s business was doing so well that they no longer needed their customers then we should just go somewhere else. I am pretty sure there are other places out there that have both good professional chiropractic and a good business ethic.

I had a Groupon ($ 29) for the massage/​chiropractic consultation/​and x-​rays if needed. I didn’t get the others but I went for the massage anyways. The massage itself was perfect — my massage therapist was Kristy. I dozed off a couple of times too.
I had a semi-​bad experience with booking the appointment process due to many misunderstandings, but all was well in the end (which is why this is a four-​star and not a five star).
I had an appointment the first time around Christmas season. When I got there, the office was closed! I understand that it was Christmas season, but the office should have called me to change my appointment time. The second time I had an appointment, the office called to change the appointment time. Finally, on the third try, I got my massage! The important thing is to MAKE SURE TO CALL AND CONFIRM YOUR APPOINTMENT!
Lastly, TIP WELL! I did!

I have to say that this is the first time I’ve been in a room completely naked with someone I met 2 minutes ago, rubbed down with massage oil, and didn’t want to leave.
For $ 29 dollars (thanks to a Groupon deal), I really didn’t expect much from my 1-​hour massage, considering the mediocre reviews on here. My advice? Don’t expect a complete spa treatment. If you’re looking for a chiropractic evaluation to be accompanied by your massage, you may get disappointed. When I came yesterday, the chiropractor was out — I didn’t really care. I just wanted someone to nurse my aching back.
P. S. — They do call a day before to confirm your appt. And my room did not stick of B. O, thank goodness!

I came to know about Complete Wellness after a friend got a deal to see them for a Chiropractic consultation/​massage session, and she’s continued to see them for pretty much all of there services. She mentioned several times how great the doctors were at this place for helping her work through a hip injury so she could continue running and complete her first big race, a half marathon. She also went onto telling me how the practice is a one-​stop shop offering Chiropractor services, physical therapy/​personal trainers, sports massages, and after checking their website I saw yoga and nutrition there too.
For me personally, after dealing with months of knee pain, I figured why not give this practice a shot, the consultation is free and they came highly recommended. Calling to get an appointment was easy enough. Although I had asked to see Dr. Fenster on recommendation from my friend (he’s the main guy who started the practice), there was a mix-​up and he was out of the office the day I arrived (–1 star for no phone call to tell me he wasn’t in when I had a scheduled appointment). However, they did give me an option to see Dr. McGill, the other Chiropractor at this office.
My consultation with Dr. McGill was thorough and she was very attentive to my issues and where I was experiencing pain. She even stretched me out that day which I felt a lot better afterwards.
After the consultation and getting the results of my x-​rays, I was told in a follow-​up that I needed to come in for adjustments (who doesn’t). This time I saw Dr. Fenster who did the adjustment for me. He was super friendly and went over everything Dr. McGill went over and then some.
While I’m still at the beginning of the treatment sessions, I do believe the adjustments in combination with their recommendation of working with the sports medicine trainers at their practice will really get me beyond my pain. I recommend seeing either Dr. Fenster or Dr. McGill for any work you need. Though I haven’t had a chance to experience it yet, the trainers look like they’re no joke and I heard great things about their sports massages, so I can’t wait to explore their services even more.
Extra bonus — getting it all billed back to my insurance as it’s all covered by my policy!