Cole Haan

At approximately 11:30 am on Friday 4÷16÷15 I purchased a beautiful pair of shiny new loafers, which I wore out of the store.
At approximately 12:30 pm on Friday 4÷16÷15, my feet were bleeding and in massive pain from the aforementioned shiny new loafers.
At approximately 1:30 pm on Friday 4÷16÷15, I sadly took my new loafers off and relegated them to their original packaging, knowing that I had no other option than to return them.
Today (4÷12÷15) I visited the Cole Haan store in Columbus Circle to return my loafers.
Now can I just say that I detest returning things, and was looking forward to this process slightly more than I looked forward to having my last root canal. In the end, the apathetic and rather rude manager actually made me wish I was sitting in my dentist’s office.
In short, she basically accused me of wearing the shoes for longer than I actually did, saying that NOT ONE PERSON has EVER complained these shoes are uncomfortable, and insisted that Cole Haan never takes back worn shoes because they can’t resell them.
Obviously.
I’ll spare you the entire 10 minute conversation but ultimately she returned the shoes stating «She would never, ever do that for me again,» and I left the store. So two stars because the shoes were ultimately returned.
The manager is right about one thing: she’ll never have to do return anything for me again because I don’t plan on purchasing anything from that store ever again.
She likely couldn’t care less, but she just lost a loyal customer.

Call me crazy but I’m not sure I like the air Nike soles. I like the idea of a casual, dress up shoe but this might be too far. Good luck to Cole Haan with this line. Granted I didn’t try any on because I couldn’t find a pair that I loved, but I feel that the look is a bit trendy.
I did see a great boot but they didn’t have anything close to my size.

Pros:
(+) Anthony (manager) is super helpful
(+) Colorful shoes!
(+) Women shoe sizes run as small as 5 and up to size 11
(+) Colorful shoe laces
Cons:
(-) None.
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I came here specifically for a pair of black and white shoes that this store no longer has. However, instead of walking away disappointed… Anthony (the manager) right away searched online to see if he could still find it without me even asking him to do it. He wasn’t able to find the exact pair… but found the same style in a different color in turquoise which was much cooler than the pair I initially came for. I didn’t even know the color existed. He went above and beyond and I really appreciated it. They had a wide range of sizes for women as small as 5 and up to size 11. I loved the colorful shoe laces which allows you to add personality to your shoe candy. Love!

3.5 stars.
Have been there a few times and got some boots during the after holidays sale. Which, might I add, was a really good sale.
I never had Cole Haans but a friend recommended them as she said they are comfortable especially with the Nike footbed. I saw a sale and went in.
Bought a pair of boots. The place was a zoo. The service was mediocre. The greeter was a young kid who was slightly pretentious. Yes, right.
I came back to get another pair and had lamellar service. I think his name was Fernando.
Then I came back for. Return. Again, average service.
Close to where I live.
Quality boots. I’ll be back when they have massive discount sales!

After a day of subpar shopping experiences across midtown, I was pleasantly surprised at how friendly and helpful the service was at this Cole Haan. It was a small, well organized shop with women’s on the main floor, men’s up one level, both featuring some great sales.
I fell in love with a pair of boots but couldn’t decide between the two colours. Despite being on sale for $ 200 (down from four-​something) and presumably reducing the commission prize that I had to offer, both ladies working were lovely to deal with and very helpful. They even put them on hold for me while I made my mind.
Great service for a brand you’d think wouldn’t be bothered to try and impress.

I love Cole Haan. The products are superior — and super comfortable.

I admit, I love their AIR Nike technology shoes. It makes wearing shoes much more fun and comfy. Got my first pair a few years ago. Although the leather is worn, the heel is starting to give, and it doesn’t fit as well as it did before — I took it as a sign to get another pair. So I did.
I’ve picked up two other pair of cole haan shoes with the AIR soles since and I really like them. I just wish they weren’t so expensive because I go through a pair of shoe like there is no tomorrow.
Staff is friendly. Selection is good. Worth a visit.
.

Before the trip to Spain, my friend had not packed properly for what was the weather to come. So we hit a few of the shops in the Time Warner center to see if a last minute purchase could be made. I like the layout of the store with the multi levels but it seems the selections of items were almost arbitrary. Jackets were very nice but also way about what was the budget to be spent. The salesguy was actually quite helpful and didn’t try to pull any pressure tactics. If you want eclectic arrays of clothing and accessories, this is for you

Wow. Had no idea they had been bought by Nike. Stylish, comfortable shoes and very nice leather goods. Pleasant service as well.

I’m not reviewing the store, but the Large Triple Zip Satchel from Maria Sharapova’s Phoebe line~
I love this bag. I just got the black Large Triple Zip Satchel in the mail and I love it! This is a great all-​around bag for work and Court (I’m an attorney so I love big big bags for my file and papers that I need that day). I also use it for personal outings since I’m known to carry large purses.
I love the two side compartments (there’s one large compartment in the middle). It’s like a garment travel bag designed as a purse — I love big bags, but hate searching through the whole thing for my keys or parceling up all my things with 2 – 3 makeup bags just to organize. I love this. I love the basketweave coil on the edges for protection and the tassel gives it a classic, sophisticated touch. I love how the middle zipper doesn’t stop at the top at a 90 degree angle but curves around, making the purse look more put together and expensive (really makes use of the leather material). And my favorite is the hardware details — on the tassel, inside hook, tassel edges, etc. The side pockets are really my favorite. A truly SMART and chic design.
Check it out on
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Boxy,
The store makes you feel like you are in a box, don’t expect a huge selection of cloth — Few things here and there noting outrageous.
The staff — well that depends who is working some are nice some are um well …
Over all just recommend it for browsing /​killing time

I loathe this store — the attitude of the help is unbearable — snide bordering on rude —
Wish I had never walked in the door, plan to never ever do so again (as soon as I get them to accept the return of the defective merchandise I’m currently stuck with). YUCK!

First, about the brand:
Cole Haan dress shoes run from low end to high end. Stay away from the low end ($ 150-​$ 190). They are not comfortable (even tho many of them have a Nike Air sole built into the heel) and are not that well made. You are better off buying an introductory level shoe from J&M. I’ve bought two and neither is that comfortable, even though they look great.
BUT, the shoes from their Collection series are AMAZING. It’s like some old man in Italy built a shoe around a mold of your foot. I’m still not sure if any shoe is worth $ 400, but these come pretty close.
About the store: Like most stores in CC that are designed to be flagships, this store is pretty. Two floors, but only one entrance (kind of stupid). The staff is fairly snooty until you demonstrate your «worthiness» by actually trying to buy a shoe. Then they are nice, but still not that helpful:
Me: So, do you have a belt that goes with this shoe?
Salesguy: Umm, no. That’s a brand new style that we just got in.
Me: It’s kind of a unique color. Do you know where I can get a matching belt?
Salesguy: Umm, you can try Coach.
(20 minutes later)
Me: Hey, remember me? I just bought these? (swinging a CH bag)
Saleguy: Oh yes. Did you find the belt?
Me: No.
Saleguy: Oh.
Me: So, what am I supposed to do?
Salesguy: You don’t HAVE to wear a belt.

I love Cole Haan shoes — They are stylish, well-​made & great for people who can’t live in heels. If I were limited to one brand of shoes, this would be it.
That said, I am only giving the location a four star rating.
1) The store feels squashed.
A) I think this location may have a smaller selection than the Rockefeller or Madison branches.
B) For the number of choices this location does offer, it should still be housed in a larger space. At least doubled.

2) The lighting is too dim — This comment applies to all of their stores in Manhattan.
But back to the accolades…
Cole Haan has a wide spectrum of styles: Conservative, feminine, glamourous & athletic. Compared to other high end shoe brands, they offer an outstanding balance of shoes with/​out heels. Furthermore, the heels pay attention to comfort. New York women walk, damnit! Jimmy Choos are great, but how many of us can walk in them everyday? Enter Cole Haan’s Nike Air & G Series.
A few years ago, I used to wear the Air Hudsons, but the soles wore down too quickly. I brought back both pairs (1 pair worn & 1 pair new) to the store. The staff not only apologized, but helped me get a complete refund (which I used to buy other Cole Haans).
I now wear the Gibbons & am Jonesing the Tivona Air Slings.
I have complete confidence in the brand & know that the company will fix anything that does not perform to high standards. How many other stores can you say that about?