Cohen’s Fashion Optical

Was blown away by the service at this store. First off, had a great exam with the on-​site doctor; was taken in on-​time, and all my questions were answered. Next, was lucky to get very helpful Karen as my salesperson. She was able to guide me to very flattering glasses within minutes, plus describe all my possible options without being pushy or rushing me. Couldn’t be happier with my experience. I highly recommend seeing Karen at Cohen’s E 23^rd St location.

Had a great experience at this Cohen’s location (east 23^rd St.) today. An excellent eye exam by a friendly, concerned doctor. Very thorough, and took his time.
The associate who helped me was named Chris. He was extremely helpful in choosing the right frames, never pushy or trying to up-​sell. And to top it off, they had my glasses ready to go in 2 hours!
Everyone there is polite, gracious and professional. I will definitely be returning and highly recommend this shop. A big «thank you» to Chris and the entire staff at the 23^rd St. Cohen’s.

I needed an eye exam for updating my reading glasses and I decided to pop into Cohen’s Fashion Optical for my exam. I had such a fantastic experience. I walked in and was immediately taken care of and my eye exam was done by a very friendly and professional optometrist. He was very efficient and he really knew what he was doing.
The thing I love most about this place are the good looking and well-​dressed staff. You feel like they really know fashion and I felt confident in having them help me pick out reading glasses that would give me the sophisticated fashion look. They helped me choose a pair that I loved and that was in my price range.
Who knew I could do so well, the information they gave me on reading glasses helped to give me the best experience while reading, watching TV, and using the computer. They educated me on how important it is to have proper reading glasses that measure not only your eye sight but any other vision deficiencies. Going to Cohen’s Fashion Optical even helped fix my astigmatism. Goodbye, CVS $ 23 glasses, hello Cohen’s Fashion Optical. Watch out New York! Everywhere I go I’ll be looking good and feeling well!
I would highly recommend working with Cohen’s Fashion Optical on 23^rd and Park and I’m looking forward to telling my friends, family, and co-​workers about this extremely sophisticated, professional eye care store.

Decided I needed glasses again after not having a pair for 2 – 3 months.
Called them in advance since they have a partnership with an eyewear brand I was looking into (Tortoise & Blonde). I called all my local optometry shops and they either had their doctor out or were not open. The ones that were open were charging 69 $+ for an eye exam.
This shop only charged me 20.
The behind-​the-​counter saleswo/​mens were very welcoming, no pressure into making sales. I just asked for an eye exam and it was granted.
I made a 5pm appointment at 2pm-​ish and when I got there around 5, I was ready to go.
Exam was quick and thorough. Very professional, friendly, and nice doctor.
I’d definitely recommend this location, don’t know why they have anything but a 5 star.

Today i ripped my last pair of contacts, not good I know it’s going to cost $$ and than I’ll have to deal with horrible Eyeglass shop workers… Not this time, from the moment I walked in I recieved great service. I was greeted and swiftly helped by Chris, Then Dr. Jennifer Boggie saw me in just a few minutes no wait for a pretty busy office did a whole slew of exams with a great demeanour and good conversation, she than let me choose and try on a few different types of lenses to see which was the most comfortable, I made my choice thanked her and went on to pick out frames for my glasses. I wanted tortoise shell but the ones in the case were not my style the colours were off for my skintone, Ashley, Chris and Ellen all gave me honest feedback on the frames which is greatly appreciated, then Ellen suggested I try on a pair of Navy frames and bingo they were the right ones I hadn’t even thought of coloured ones prior to her suggestion, she also suggested I try on another pair of lenses a daily disposable type which I have never used before very comfortable and great look, upon hearing this Dr. Boggie brought me back in to check the fit of the new lenses. Truly above and beyond service from a crew that is stellar I’d like to thank Dr. Boggie, Chris Ashley and Ellen for all their help and making a usually annoying & always expensive experience a pleasure

First off, this is regarding Cohen store on 23^rd street near Flat Iron which is larger than the one on 23^rd (towards the east), just to make sure. I walked in with intentions of purchasing a frame. The associate was t e r r i b l e. She made no effort to accommodate me and seemed almost as if she didn’t want to work. I was jealous of the other customers b/​c they were getting better treatment from a cool guy and some other lady. The tall worker with long braids wasn’t feeling me I guess. I may have not walked in with a high end purse or w/​a business demeanor but my pocket was full. Oh well, their loss.

After being told I needed to pay $ 75 to have my glasses tightened at Jena’s Optical around the corner, I quickly seeked an alternative. I walked into this store and asked them to tighten my frames before my vacation and they did it without any question or hesitation free of charge. The people working there are very kind and they have a wonderful selection of frames and sunglasses. I will definitely be coming back here for my next pair!

Literally 4 months almost to the day after corporate contacted me and promised to rectify the situation by ordering the pair I bought through the vendor to the store. Neither ever contacted me. I contacted the liaison afterwards and was told that the glasses were on back order, that was two months ago. This is not just a store issue. This is a company issue. Going to Warby Parker. I am fairly convinced they have their employees posting good review for them.

I got referred by Urban outfitters to get my eye exam checked here! It inexpensive and the new managment and Doctor were professional and very nice! I already told all my friends on Facebook about this account.

New management has really turned things around here. Totally different experience. It used to feel like a front for a money laundering operation. Now it’s bright and modern inside. The new staff helped me find contacts I ordered that old mgmt lost. The new staff seemed like they were working so hard to overcome the Unilocal reviews of old — gotta support a turnaround!

Good experience. Walked in to have a pair of glasses tightened and look for a new frame. The team was helpful and found a bunch of good choice. Had the glasses ready within two hours.
I hear it is new management.

horrible, horrible service… After experiencing them, I learned to check Unilocal reviews before purchasing or doing something. My contact lenses were delayed about 3months and they did not even apologize it. Whenever I called the store, they made me wait for at least 10min and said «It is not here yet, call us in one week.»
Their service mind is terrible at best… I would like to tell anyone «please do not use this one!»

The new team there is great I got my prescription for glasses and contacts. The doctor was so patient and very helpful definitely love this place. Will be going back again

I read all of the reviews and don’t know if they are related to the service received under the OLD Cohen Fashion Optical management. The Cohen Fashion Optical staff I always dealt with used to be located on 545 Fifth Avenue and earlier this year moved to their new location at 106 E 23^rd Street.
This is my second year dealing with this staff and the first time visiting them at the location they moved to. They were good at their previous 5^th Ave location and are just as friendly at their relocated location.
On 2÷25÷15 I went to Cohen Fashion Optical after work since I had to finish using my FSA funds. I walked in without an appointment but was quickly and warmly greeted by the staff closer to the door. A few people were in the store being waited on, so I calmly waited for the next person to become free to help. While I was glancing at the Ray Bans on the back wall, Chris got my attention to help me.
I was looking to purchase two pair of glasses and even mentioned the pair Oscar winning actress Patricia Arquette wore when she gave her Oscar speech. Chris quickly pulled out his smartphone, Google’d the pic and found the frames I was interested in. Although the frames did not fit my face, he helped me find several suitable frames.
Chris was very patient while I whittled down the frames to the two pair I liked the best. He even offered advice to me for one of the pairs I needed, which was very very helpful. He broke down the costs for the frames, prescription and other items I asked for. He automatically put in the discount coupon I had provided earlier, giving me a great savings cost for me to make my purchase.
Chris was patient, funny, and gave great advice to me on my purchase.
I received a call on 2÷27÷15 stating my glasses were ready for pickup. I decided to pick up my glasses on my lunch hour (from Times Square to 23^rd & Park). I went back to Chris, tried on my glasses — including the one he gave a great suggestions for (LOVED IT!!!) — and he made sure I had my cases and even gave me a «GUCCI» styled paper bag to carry my Gucci purchased frames in. This was all done in less than 10 minutes. I was actually able to make it back to the office within my lunch hour.
Again, I read the other reviews but this must have happened under the old management. As of 2015, this Cohen Fashion Optical is under new management from the team from the 545 Fifth Avenue store. Once again, I came back to them because I was VERY pleased with dealing with them in 2014 and decided to trek to 23^rd Street so I could deal with them again.
Remember the frames are from top fashion designer names like Armani, Burberry, Prada, Gucci, Tom Ford, Dolce & Gabbana, Ray Ban, etc. You are going to pay money for these designer named frames, just as you would if you purchased them from Lord & Taylor or any other 5^th Avenue store. I found the price range on frames to be fairly reasonable to pricey depending on the designer you choose — but it’s your choice, they never pressured me to go to the higher cost frames. You can also tell them what price frames you are looking for or what you are expecting to spend, so they can work with you.
The employees at this store are great. Chris is amazing! I will make sure to come back for my third purchase in 2016!
Thank you to the staff at Cohen Fashion Optical!

This is the nightmare you turn to after your Lenscrafter nightmare has ended its season series.
I swear these two entities work hand-​in-​hand.
It’s quick in this coffin-​shaped store. But it’s the usual upsell, like buying a car: My salesperson gave me a price quote, which I agreed to, after turning down 5,789 add-​ons to my glasses. Of course, she left out the eye-​exam charge. Just a silly widdle mistake she probably makes about 67 times a week.
America is a great country; where else can you buy 45 cents of Chinese plastic shaped in the form of an eyeglass frame for $ 400. Freedom!

I have been using Cohen Fashion Optical for many years. I really only use them because they accept my insurance. I have always been happy with the service that I receive when I come to these stores. This store was no different for me; an overall great experience.
I was visiting a friend in the local area and had some time to kill so I popped into this Cohen Fashion Optical. I inquired if they accepted my current insurance and further if they had time to take me right away since I was really just in the area waiting for a friend. The staff was unsure because the doctor was on break. I guess the doctor heard us and accepted to see me. The doctor was a very nice and so was the entire front end staff that I dealt with. On this first visit I got my prescription for glasses and basic contact lenses. The doctor gave me set of temporary lenses to see how I felt with the prescription.
On my second trip into this store I had decided that the prescription for my lenses was good but no I wanted to find out about slightly tinting the color of my eyes. Once again the staff was super friendly, although I didn’t really get names on a follow-​up card they gave me there are the names Wendi /​Ellen. On this visit they were very patient with me as I tried several different color contact lens colors. They ordered my lenses and told me they would call me when they arrived at the store.
On my third trip to this location I went in to pick up the contacts I had ordered on my last visit. I feel I need to mention that the order to delivery time was very short (2 – 3 business days). On this trip Chris and Rudy assisted me. So once again I decided to up my game and asked to see some glass frames. The staff was super friendly as I went through trying many different frames on. I felt comfortable enough to let the man know I was looking for «sexy librarian» glasses. He smirked and went and found me a few pairs that fit the bill but one pair that I needed to buy. This set of frames I opted to not have a prescription put in but instead to use them while I wore my tinted contacts. The store was super nice and understanding of this so they prepped my frames as if they were being prepped for a prescription delivery. I felt no all of my three visits I was treated fairly and respectfully. I also felt the prices were in line with market standards.
All and all I am very happy with the professionalism and friendliness of this location and its staff. I would recommend coming here and not to be persuaded by old reviews. At the end of my third visit I mentioned I was checking into Unilocal and they actually told me that they were dealing with bad reviews for previous management. On that note come in and give these guys a try… if you feel they are doing good give them a nice review =)
* 5 stars here represents to me: as good as it gets at this level of retail and in this industry.

Well, I suddenly lost my work reading glasses and I walked into this place and met Ellen. She was simply amazing! She calmed me down, got my glasses done in less than 3 hours, applied discounts, etc. and didn’t take advantage of the fact that I was desperate. I LOVE people like that!!! Never, ever, have I received this level of customer service. I’ve worn glasses my whole life. This experience gets an A+++
Thanks again Ellen and the whole team!
I’ll be back for my next pair…

Every two years my insurance pays for exam and new glasses. Today was fourth visit. I have always had a good experience with this store only more so this time. The customer service staff were very friendly and explained everything. The optician was professional yet friendly as well. I was primarily helped by Chris who was great. No complaints.

I have been a customer of this location since the late 1990’s, back when it was a few doors down. The new ownership is shady as f**k.
In mid-​December of 2013 I lost my glasses and needed a new pair. I knew they had my prescription on file, so I knew I could get new glasses quickly without having to pay for a check-​up. I always get the cheap $ 99 frames and lenses covered by my insurance. I asked the sales person to please check if my insurance would cover the glasses and she got a stank attitude with me and refused. I payed out of pocket, I was charged me $ 100 instead of $ 99 for the glasses. A few days later I had my new glasses and I was happy.
Two weeks later in January of 2014 my frames started falling apart. I went back in, the sales girl looked at my frames and agreed to order me new glasses free of charge. A few weeks went by and I had not received a call to pickup my replacement frames. I went in to ask about the frames and they told me the frames were on back order. I was told I would receive a phone call when they were available.
Flash forward to March 28, 2014. I went to the store to ask about my glasses. After some searching through the records the sales person finds my paper work and shows them to the person in charge. She gets an attitude with me and yells at me «no more replacements for you». One person tells me that I already picked up my glasses. After arguing that I never got them nor did I receive a call or a voicemail, the employee who had the stank attitude yells at me that they no longer work with that company.
As of today then told me I can come in on Monday and have the tech shave my lenses down to fit into different frames. I will return on Monday to have that done and after that I will never return. The employees are either liars or mis-​informed. This place used to be great, over the last 20 years they have had multiple management changes, now it is shady.

I took my glasses here to get them tightened. The parts that go behind your ears were so loose they were falling off my face.
The girl behind the counter told me they could attempt to fix them, but there was a chance they would break and become unrepairable. She added that Cohens would not be responsible for the damage. I wasn’t sure what to do, and excused myself to call a friend for advice. I’m a Libra.
When I turned back to tell the girl I was just going to leave, she had my glasses in her hands and told me they were already fixed. I didn’t even know she took them! Instead of tightening the screws, they had bent the plastic at the nose to a point, so now they wrap around my face like goggles. They look ridiculous but I will admit they are tighter. Still, I’m not happy, since I never actually agreed to let them do the «repair»