Clear Wireless

Horrible service where I’m at. Whenever I asked what was wrong, they said a tower was down or I needed to move my computer around the apartment to catch a better signal. Plus they just recently raised the price so any other service will be cheaper and more reliable.

Had this service in Queens and it was an ok service. When I moved to Manhattan the service got very bad, before canceling the service it took me three different calls and the worst customer service to cancel it. They gave me the runaroun, and because the representative that took my call did not agree with me, he cancelled my service before time. Now I have EarthLink, it works great and is cheaper. AVOID CLEAR, THE SERVICE IS BAD.

After cancelling my account over a year Clear kept charging me, stating that I never called to give them further information about my account. However, they confirmed that the account would be closed but now have been charging me additional fees for an account that hasn’t been used since Dec 2012. They refused to offer any relief in the matter. Worse customer service I’ve ever dealt with.

SCAM SCAM SCAM. At first it worked then it totally stopped. The reason why I got it, so I could be able to my homework at work and on the go (such as at the beach=NO SIGNAL AT ALL and in the park = no signal). I had to wait until I got home from work to do my homework, heck in that case I could have saved $ 51.00 dollars a month and wait until I get home after 9:00 pm EVERY NIGHT. Whenever called, they would tell me «Oh your area is congested… a lot of people are using the internet» DUH… isn’t that why people purchase this? Shouldn’t companies take this into consideration? Twice they tried to get me to pay for a new modem… H*@@ no I said. I was able to go into BestBuy and even exchange. Today I have cancelled this rip off. I had a feeling they steal signals and when I asked the company where they were getting their signal from, they asked me where I was and that they would «connect me to a nearby tower». How can my area be congested for over 5 months and I get poor signals and the company doesn’t offer a refund or just fix the problem. They are a rip off for sure.

Hands down the WORST internet service out there. I have been with CLEAR since March 2010 and the first two months, they were great. Once summer started and my service got abysmally slow, I called to inquire what the problem was. One telephone operator said there was receiver «down» and everyone was being re-​routed to mine. But 15 minutes later after I lost the connection, another telephone operator said that the excess heat in the atmosphere was causing the slow service, but made no mention of the «down receiver».
The telephone operators give you the run around when you complain about slow service. I was instructed by CLEAR to do a «speed test» on my computer and their service… only to find out that they are scrapping the bottom of the barrel in terms of quality internet service. Here is the link to my results (
) and you will see that CLEAR is given a D+ compared to the national standard average.
If you want to terminate your contract early, they tell you to divide your monthly bill by 30 and then multiply that figure by the remaining days on your contract… my $ 50 a month equates to $ 1.76 a day which would roughly be about $ 575 to cancel… ARE YOU F*CKING KIDDING ME
If I could give them 0 stars and a kick in the *ss I would… God someone should sue them