CitiFloral

**UPDATE: The manager Jeff reached out to me personally in response to this review and was insistent on rectifying this situation, which comes to show much he values his business. Bumping my review up to 4 stars and would consider using Citi Florals in the future**
I hate writing one star reviews, but having received services from here, I would never recommend this florist to anyone.
I was supposed to receive a bouquet at work, which I had no idea about at the time, as my boyfriend had ordered one a few weeks before Valentine’s Day. He was told an expected delivery time frame between 12 – 5 PM, which would have worked because I was at work until 6 PM. However, 6 PM came and I left for the day to meet up with some friends in the LES, still unaware that I had a bouquet coming my way. My boyfriend, who was at Australia at the moment and did not have the luxury of calling in the US, had no idea of its whereabouts and did not receive any confirmation of its delivery. Finally, by 7 PM, he told me that the bouquet that was intended to be a surprise. At this point, he was upset about how things had turned out and decided to call CitiFlorists for a status update. The person he spoke to on the phone was unable to answer any of his questions and only provided him with «the guy is currently out and I wouldn’t be able to tell you until our delivery guy is back.»
Basically, what was meant to be a sweet gesture from the other side of the globe turned out to be a disaster. I had to call my work place, ask if they had received a bouquet (in which they did…2 hours later than the expected arrival time), had to take the subway back up to my work, walk 5 blocks in freezing temperature to get my bouquet and walk back to the subway station. This could have all been avoided if the people who worked here were capable of giving realistic time frames for their delivery. I understand Valentine’s Day is a busy day of you guys, but seriously get your shit together please.
As for the actual flower arrangement, it was pretty. However, it’s hard to enjoy the product when I had to go through such lengths because of their mistake.

I had a great experience. I had a very last minute request (6pm night before!) and needed a delivery for 8am the following day. The gentleman worked with me to create a floral bunch with the guidelines & price range I had and had tons of patience to ensure he got everything right.
The flowers arrived in beautiful perfect condition.
Overall impressed!

Avoid at all cost. I ordered the Valentine’s rush delivery for which they charged an outrageous amount of money but they never delivered.

They’re great. Always have been. When my grandma lived not too far, this was one of my go-​to floral shops. Great service, fresh, interesting inventory, quick and simple and beautiful. Got me on my way and I could never put a price on the smile these flower put on my grandmother. Thanks CitiFloral! Hard to believe all the negative comments. I mean, truly, seriously way off base. There is NO way those are legit comments.

Prices were EXTREMELY high. Staff were not very helpful /​friendly. The corsage & flowers were OK — nothing to write home about.

I went in for an a bouquet. The I was given were old and starting to wilt. I asked for something simple and request that the water packs not to be included as the flowers would only be used for a short time. They told me that they had to use it if i requested for them not to. I ended up redoing the bouquet myself (which looked a million times better). I felt overcharged for something I had to redo myself.
The staff and owner were very kind and attentive. Also, if you’re in a rush, make sure to leave plenty of lead time.

I needed flowers for my fiancé’s bridal shower. Surprisingly there were not many shops open on Sunday so I found this one which was open for a small window sunday morning. I asked for flowers not to exceed $ 100 and got a gorgeous bouquet that has lasted almost the whole week. I would definitely recommend this place and the owner was extremely friendly.

I love this place! Jeff is the sweetest guy ever. He is very accommodating. My office orders has been ordering all our flower and holiday arrangements for years. All the arrangements have been beautiful and breath taking. So I decided to give them a try and order flowers for a friend. The flowers were top of the line and I am a very happy customer. Can not see why they would have any negative reviews. They are 5 star worthy.

I passed by this little flower shop on my way back from an uptown meeting. Something in the window caught my eye, so I decided to go in and see if they had something nice to put together for my wife.
The experience was a little bit of a throwback in time for me. This is not a «cutting edge» flower shop with young Millennials, all dressed in black, waiting to answer your every floral query. It felt a little bit like my old small town neighborhood flower shop, back in Wisconsin, where I grew up. I would be willing to bet that the proprietor knows the first and last names of 90% of his customers.
The proprietor, and there was no doubt that he was the proprietor, greeted me and asked me how he could help. I told him my rough idea for some cut flowers and he proceeded to assemble a beautiful bouquet, wrapped it himself, and sent me on my way. All at a price I was happy to pay.
It’s a nice little flower shop, on a quiet stretch of York Avenue, in an otherwise busy city. My wife was very happy with the present, and I would be pleased to return to this shop when I am in the area again.

I ordered flowers for a friends performance at the Lincoln Center and as the delivery day approached I received an email from Jeff saying that he needed more information about the exact delivery location. Being in Los Angeles, I didn’t realize how big the Lincoln Center was. After a few helpful email exchanges we figured it all out. Jeff was very helpful, nice, and professional. My friend said the flowers looked great.

My sweet boyfriend sent me the sunflower bouquet from this store.
Unfortunately, the sunflowers arrived quite lifeless. A third of the petals were already rather withered and fell off that evening. The rest of the flowers died within the next day or two, but never looked healthy to begin with.
Looking at the price he paid for these, the flowers should lasted longer than that.
At first I thought they might have been sent from a far off place, and were worn out from the trip. I’m surprised it’s from a local shop just uptown. I would think there would be more attention paid to the quality of each individual bouquet at a small store. It’s a shame.

I don’t know if competition is trying to give this company a bad name or if people really have had bad experiences with them. It’s hard to tell sometimes, but personally I always been happy with their service. I actually stopped using them for a while because of all the negative reviews they have received. Stupid me. I need to learn to take everything with a grain of salt. After doing further investigating, I noticed that the same exact negative reviews have popped up on multiple websites. It looks fishy to me, honestly.
Personally, every time I have ordered from them in the past they have delivered promptly. The person that I have been sending flowers to for the past five years always makes sure to snap a picture with her phone because I have asked her to. How many times have you sent something to someone and they say it was great but only because they don’t want to hurt your feelings? Well, even with her crummy camera phone, I could always tell that her flowers looked fresh.
Long story short, after not ordering from them for maybe a year or so, i got tired of how disgusting 1800 Flowers arrangements are. They literally send rotten flowers and there was no way I was going to send my girlfriend of five years flowers in a box for her to arrange herself. When she sent me a picture of what I ordered, I was very pleased. They also delivered exactly when they said they would. Five stars.

The people that work here are rude, disrespectful and dishonest. I will never visit here or order from here again, which is a shame given I live on the same block.

Ran straight to Unilocal after getting super rude «service» from these guys. Obviously I’m not the only one. Guy on phone asked if I’d gone to the website and told me to place an order there. When I said I was on the site but wanted a recommendation (ever had a florist WORK with you and tell you what looks good that day? — yeah, me too). He transferred me to a second guy who told me to go to the website. I asked if he had any recommendations for a birthday arrangement and any flowers that looked particularly good today. He responded «They all look good or we wouldn’t send them» then told me to go to the site again. Infuriating, especially when they have their phone number plastered loud and proud on the front page of their website. These guys don’t deserve any business.

rude customer service. very unhelpful. AVOID AT ALL COSTS.