Chase Bank

As a city resident, I’m a fan of Chase. They’re all over. Unfortunately, this is my closest branch and they are so inefficient. It’s an issue that I can write a full review (after doing some work via email) all while waiting in line. They have 7 windows, but only two tellers working right now. This is a busy location, and I would expect that they’d account for that. A fifteen minute wait is simply unacceptable. Get with it, Chase!

I came in here a little after 12 on a Thursday afternoon to order a new debit card. There were 2 guys at computers who were directing people who needed assistance. They were both very nice and one of them asked me to wait in the «waiting room» for someone to help me. The waiting room was just a few randomly placed chairs in an area close to the door. There was already someone waiting, and after I sat, another woman joined us. The man that we were all waiting for had been talking with someone when I walked in. Based on their expressions, It looked like they were having a friendly conversation not related to banking.
After about 5 minutes, the original guy whispered to the man I was waiting for and pointed at me. I sat down and was quickly taken care of. I even got my new card while I waited, which I thought Would be mailed to me. The whole process took 10 minutes, but I could have been out even sooner if there were more people available at their desks.