Chase Bank

I called to see if a notary was available and was told to request Esther. I arrived and and even though she appeared to be available she requested I sit down in the waiting area. A few minutes later Esther walks by me with her coat on and out the door. I understand waiting but to expect a customer to wait indefinitely while an employee is on a break with effort at communication is very poor service

I will be closing my accounts and moving back to Citibank. As a small business owner I have not found this bank to be helpful.

I was a member of Chase bank for over 7 years. I had a debit rewards card and had spent $ 50,000 and had earned $ 500 in rewards. A year ago I went to Asia and asked to put a hold on my card since I was not going to be using it. I put a hold on my cell phone service when I was away in Asia as well. The day I arrived back in the states I turned on my cell phone service and got a call from a collection agency. They were calling to notify me that my account for chase was closed and that I owed x amount of money for over drafts. When I was in Asia my health insurance accidently charged my account 3 times. I called chase right away and they said there was nothing they could do since the account was closed. I sent them my emails with the back and forth conversations from my insurance provider and even sent them a copy of the refund check they sent me for their mistake. So much for customer Loyalty. I addressed this issue with a few of the workers at the branch and none of them got back to me. They said there was no way they could give me the $ 500 rewards since my bank account was closed due to overdraft. They also said that who ever I spoke to never put a hold on my card. I highly advice all my friends now not to join chase bank because they do not try to help out and resolve big problems like this. I would give zero stars if I could because of the $ 500 that I lost.
Do not join Chase bank!!! There are so many other banks that will help resolve your issues.

If you have any difficulties with your account, this is the location to stop at. I recently had a problem which thanks to Vinny, the Branch Manager along with Michael, a licensed banker and William, a personal banker, is (I think) resolved. What impressed me is that all three gentlemen with whom I worked all were genuinely interested in helping me. Just as important each made me feel they were there to help. Thank you guys… you are now my favorite branch!
Likewise this is a branch where almost everyone takes the time to say hi when you walk in and usually does not have long lines.