Chase Bank

MARGINA NEILS worst service I ever had I can totally said that I HATE this chase she wasn’t helpful and I’m sorry but you are a totally bitch being Behind that window doesn’t make u better, and why u have to have such a nasty attitude God damn I hope they get ppl that absolute like their job

While waiting for a table at Ippudo, I popped in here to help my little brother open a bank account. He was about to start a movie production short course at the NYFA and needed a safe place to deposit his money and pay for little things during his time in the US.
The representative who assisted us was friendly and helped the both of us open two separate accounts in under thirty minutes.
I only wish I had been informed about the promotion that Chase was having; offering up to $ 200 for those who have a Chase credit card to open a bank account.

A brief note to mention the great first impression Charles Thorney left on us when we stopped by the branch last weekend. Charles was exceptionally knowledgeable on all of our queries and when there was slight hesitation about specifics he was directly on the phone to a Chase contact centre (immediately speaking to a real life human being) to find the answer to our questions. A far cry from the service we are currently receiving at HSBC. Its a shame we live in California as I could just tell that Charles would have been the right guy for us — efficient, knowledgeable and understands customer service.

DO NOT use the ATM at this bank/​branch. We used it to check our account balance last week and discovered this week someone has emptied our account of all our funds (in multiple transactions).
And when my husband came in to report the fraud, it’s actually the very same branch where our account is set up, they deemed it was ‘authorized’. When we protested, a different person at the branch said that it might have been a skimming device but we’d need to raise a police report and get them to look at the security camera to confirm. What the?! The bank can’t look at their own footage? Why bother going to a secure bank’s lobby if it’s just as vulnerable AND the bank doesn’t even attempt to look out for its customers?!
We’re taking our businesses elsewhere ASAP and we urge you to do the same!

Here is where I created my very first checking account all on my own :-) the guy was helpful and patient with all my questions, and I didn’t feel rushed at all. Several arms and tellers available as well. Nice location.

There’s another Chase nearby but I just use the ATM so I don’t mind. It’s pretty clean unlike other ATM places I’ve been to and I believe it’s open 24 hrs.

This Chase is pretty reliable, whenever I pass by this area. I come here when I need to ATM. Chase is general as a bank is not that great though.

Whatever you do, do not do your banking with MICHAEL GOPIE at this branch. He gave me tons of incorrect information, which cost me about $ 100 in fees, and he ignores all of my emails and phone calls. He knows he screwed up and doesn’t want to deal with the consequences. I have seriously never met a more negligent and dishonest employee in my life. He should be fired.

Chase has always been a pretty crappy bank — increasing its fees and offering fewer services than other comparable banks. However, the customer service at this branch is outrageously bad.
DO NOT WALK IN to take care of any banking business, because you will immediately be accosted by an «investment associate» who will try to sell you services — a real irritation when you are in a hurry.
When it comes to actually answering a question — for example how to consolidate 2 accounts to avoid overdraft fees — DO NOT EXPECT ANY HELP AT ALL — Thank you Morgan Rose. Nice exasperation and condescension for being bothered at the end of the day. Also, in this particular case, no supervisor was available to resolve our issue.
Long story short — pulling not only our checking and savings, but our IRAs etc of JP Morgan Chase — buh bye!

This Chase bank has always been there for me… when I needed their ATMs !